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Dvd Drive Plays Cd's But Not Dvd's

Discussion in 'Windows 7' started by tomjoad39, Oct 4, 2012.

  1. tomjoad39

    tomjoad39

    Joined:
    Oct 4, 2012
    Messages:
    1
    Location:
    USA
    Operating System:
    Windows 8
    Hi. I have a Dell Optiplex 755 with a TS-H653 Samsung DVD drive. It suddenly (about 2 hours ago) stopped reading/playing/recognising DVD's but it will play audio CD's.
    I have updated the driver from Dells website. Doing a System Restore does not fix the issue. I am posting this in the W7 forum rather than the hardware forum because I suspect that this is a OS issue since it obviously works (plays Cd's) and has the most recent driver.
    Any ideas, or help would be very much appreciated. OS is W7 Home Premium
     
    tomjoad39, Oct 4, 2012
    #1
  3. DSTM (Dougie)

    DSTM (Dougie) Registered Members

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    DSTM (Dougie), Oct 4, 2012
    #2
  4. KenB

    KenB Registered Members

    Joined:
    Oct 21, 2010
    Messages:
    1,223
    Location:
    Wirral UK
    Operating System:
    Windows Vista Home Premium
    If DSTM's link doesn't fix it for you there is a possibility that the laser that reads the DVDs is damaged / mis-aligned.

    There are 2 lasers in the drive. One each for CDs and DVDs.
     
    KenB, Oct 5, 2012
    #3
  5. Dalo Harkin

    Dalo Harkin Registered Members

    Joined:
    Apr 24, 2009
    Messages:
    1,820
    Location:
    Stockport near Manchester
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    ASUS - are there any others worth buying?
    CPU:
    Q6600 at 4.0Ghz per core (Watercooled)
    Memory:
    OCZ PC8500 4x1GB sticks
    Hard Drive:
    Samsung - all the way
    Graphics Card:
    XFX 260GTX rev 1
    Power Supply:
    Seasonic 600Watt
    Check to see if there are any firmware updates as opposed to device drivers -
    READ the instructions very carefully because if you do it wrong you have a new paperweight
     
    Dalo Harkin, Oct 10, 2012
    #4

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