Consumer Reports stops recommending Microsoft Surface PCs over reliability concerns

Consumer Reports is stripping its “recommended” badge from Microsoft’s entire lineup of Surface PCs because the hardware was found to be “significantly less reliable than most other brands.”

In a survey of 90,000 tablet and laptop owners, Consumer Reports found that roughly 25 percent of Surface users have encountered “problems by the end of the second year of ownership.” Those problems include freezing, unexpected shutdowns, and touchscreen response issues. Reuters reported on the latest Consumer Reports reliability study, which was published on Thursday.

“These conclusions are based on our breakage rate estimates for laptops by the end of the second year of ownership, gathered from subscribers' experiences with 41,304 laptops...

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