Computer Crashes Often

Occassionally my computer will crash and give me a blue screen that says dumping physical files. It is actually quite often, maybe once every 2-3 hours. I know this isn't enough information for someone to help diagnose my problem I just can't remember what the diagnostics report thing is called so if someone can tell me what it is called and how to get it I will post it up here so I can get some help. Also I'm not sure if this is related but my opera window crashes almost every hour.


Not sure if this is needed but here are the computer specs:
Intel Core i5
8gb RAM
Windows 7 64 bit

I built this myself about 8-9 months ago and the problem recently started about 2 weeks ago.

 

Hi Lodgyfeets, welcome to Computer Help Forums.

It would make things easier if we knew what error code you are getting.

To stop your computer restarting after a blue screen:

1. Press the Win/Flag key + Pause/Break key.

2. Click Advanced System Settings.

3. Under Startup and Recovery click Settings.

4. Under System Failure uncheck (remove tick) Automatically Restart.

5. Click OK.

In addition to the above, download and install Speccy. (see link below). This handy little program will give you details about your computer, including and most importantly the temperatures.

http://www.piriform.com/speccy

Please let us know how you get on.

 

Okay, next time my computer crashes I will do what you said.

As far as speccy goes I downloaded it and my temperatures are:
-CPU: 39-40 C
-Motherboard: 37 C
-Graphics Card: 44 C
-Hard Drive: 33 C

Are those temperatures okay or is it too hot?

 

Ok, those temps seem fine.

I probably didn't make myself clear enough in my first post, or I've misunderstood the above quote. You should carry out steps 1 to 5 now...before your computer blue screens again. And then of course make a note of the error code.

 

In addition to Franks advice .....

If you can boot up again .....

Start ....type in .dmp .............( dot dmp ) .............do not hit Enter
The minidump file should show top left of screen.

If you can open this - copy the last 5 or 6 entries ( by date ) and post here.
They may give us some idea of what is causing the crashes.

 

It just occurred again. I got no error code but on the blue screen it did mention "MEMORY_MANAGEMENT" and said "***STOP: 0X0000001A (0X0000000000041790, 0XFFFFFA80000B20380, 0X000000000000FFFF, 0X0000000000000000" Not sure if that is helpful.

@KenB: Where do I type .dmp? I'm really not good with this kind of stuff.

 

Further to KenB's post, I would be swapping out the Ram
Try 1 stick at a time and see if Windows boots each time.
Make sure all sticks are identical in specs and correct speed for your Mobo.
Run CHKDSK on the drive as well.

NB. KenB means to type .dmp in the Search Box after clicking on Start.

 

Typing .dmp i get 3 of my personal notepad documents, 3 adobe photoshop files and 1 XML file called "signatures". I don't see a minidump file.

As for my RAM I've had the same sticks in since I built the computer and it's been fine until a couple weeks ago, should I still swap them out? And they are all identical and correct for my motherboard.

 

Ram sticks can fail at any time.
Wouldn't hurt to swap them out and run the test, one at a time.

 

hi...i think ..intel processor is best ..........processor for computer

 

hi .. i think ..intel processor is best processor in computer
---------------------------------------------------------
MAURYA SOFTWARE

 

I have tried switching out the RAM to no avail. Although lately I have discovered a new cause to go with the crash. Recently I will get 2 small windows to pop up. Both are called "Logitech LCD Clock/Performance Monitor" The back one says it has stopped working andsays windows is collecting more information about the problem and it may take several minutes and have a bar indicating status which is completely gray. The from one asks if I want to send more information about the problem. No matter if I hit send information or cancel it makes my computer crash. I assume this is somehow tied into my Logitech G19 keyboard.

 

"Logitech LCD Clock/Performance Monitor" belongs to "Logitech GamePanel Software" made by "Logitech Inc."

It's probably corrupt.

Uninstall and reinstall only if you require it.

 

I uninstalled the logitech gamepanel software but decided not to. I only used the LCD screen to see who was talking in Teamspeak on a game I don't play anymore and I plan on getting a mechanical keyboard anyways. But that didn't seem to solve the problem. I launched my League of Legends client and it took a couple tries of closing the program and reopening it to actually let me attempt to log in to the game. Once I finally got it to start logging in a popup appeared saying the program has stopped working. It was called "AIR debug launcher" I believe. I hit close program on the window that popped up and then my computer blue screened again. I will try uninstalling and reinstalling that.

 

That seems the way to go.
You can always reinstall again later.

 

I've tried everything. I can't seem to figure out the problem. It is happening more often now too. I don't know if it is linked to the fact that nowadays most my time on my computer is spent watching TV shows. The last time it happened I was able to pull up problem details and this is what I got:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8000B203E0
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112012-26286-01.dmp
C:\Users\Verl\AppData\Local\Temp\WER-81385-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

Microsoft defines that particular problem as;

Source - http://msdn.microsof...1(v=vs.85).aspx

Basically something (programs) loaded onto the RAM or the RAM itself is at fault.

Could you look in Event Viewer around the times of the crashes/bluescreens and tell us what program/process appears in the error logs?

Also could you see if you could debug that .dmp file (you would need the Windows Debugging Tools setup), or attach some of them here for one of us to debug to confirm the program/process you should find in the event viewer (I've got the Windows Debugging setup if that makes it easier)?

 

Okay in the past 9 days I have 41 'critical' Kernel-Power errors which says: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." So I'm assuming each of those represents a bluescreen crash. So there is one at 1:16pm and 2:16pm so between that time frame this is what the event viewer shows:

Critical 11/20/2012 1:16:40 PM Kernel-Power 41 (63)
Error 11/20/2012 1:16:43 PM Kernel-EventTracing 3 Session
Error 11/20/2012 1:17:12 PM EventLog 6008 None
Error 11/20/2012 1:17:13 PM BugCheck 1001 None
Error 11/20/2012 1:17:16 PM Eventlog 1101 Event processing
Warning 11/20/2012 1:17:07 PM Wininit 11 None
Warning 11/20/2012 1:17:39 PM Application Virtualization Client 3191 (3)
Warning 11/20/2012 1:17:47 PM Application Virtualization Client 3057 (6)
Error 11/20/2012 1:18:22 PM WMI 10 None
Warning 11/20/2012 1:28:01 PM CVHSVC 100 Client Virtualization Handler
Warning 11/20/2012 1:28:01 PM CVHSVC 100 Client Virtualization Handler
Error 11/20/2012 2:16:50 PM EventLog 6008 None
Error 11/20/2012 2:16:51 PM BugCheck 1001 None
Critical 11/20/2012 2:16:27 PM Kernel-Power 41 (63)

 

Also I can't seem to find where I would attach the minidump files.

 

For the event viewer stuff you would need to open the details page up for those Kernel Power errors, assuming it shows any further info in there.

As for the minidumps they are created in C;/Windows/Minidump/