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Code 8000FFFF

Discussion in 'Windows Update' started by Adagio, Mar 19, 2008.

  1. Sunshine72

    Sunshine72 Guest

    AMEN!!!!!

    "Supastar" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Did you read my post above? You have duplicated my help email from Microsoft,
    > therefore the link you sent is of no help. Further, many of the posts above
    > list your advice as well. Does anyone have any NEW information?
    > This is very frustrating!
    >
    >
    > "PA Bear [MS MVP]" wrote:
    > <!--coloro:green--><span style="color:green <!--/coloro-->
    > > You receive error code 8000FFFF when you click "Check for Updates" in the
    > > Windows U pdate Control Panel item on a Windows Vista-based computer:
    > >
    > > --
    > > ~Robear Dyer (PA Bear)
    > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > > AumHa VSOP & Admin

    > > DTS-L

    > >
    > >
    > > neo8494 wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > > > hi mate yeah im getting same problem ive got vista ultimate me mate was
    > > > able
    > > > to dwnload 2 days ago but now its fooked have anyone emailed mircosoft <!--colorc--><!--/colorc-->
    > >
    > > <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  2. Start a free Windows Update support incident request:


    Support for Windows Update:


    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number.

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site:


    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.net

    Sunshine72 wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > AMEN!!!!!
    >
    > "Supastar" wrote:
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Did you read my post above? You have duplicated my help email from
    >> Microsoft, therefore the link you sent is of no help. Further, many of
    >> the
    >> posts above list your advice as well. Does anyone have any NEW
    >> information?
    >> This is very frustrating!
    >>
    >>
    >> "PA Bear [MS MVP]" wrote:
    >><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> You receive error code 8000FFFF when you click "Check for Updates" in
    >>> the
    >>> Windows U pdate Control Panel item on a Windows Vista-based computer:
    >>>

    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >>> AumHa VSOP & Admin

    >>> DTS-L

    >>>
    >>>
    >>> neo8494 wrote:
    >>>> hi mate yeah im getting same problem ive got vista ultimate me mate was
    >>>> able
    >>>> to dwnload 2 days ago but now its fooked have anyone emailed mircosoft <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  3. yyy

    yyy Guest

  4. dang

    dang Guest

    "Adagio" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I am trying install the update for Windows Vista KB929777.
    >
    > Unfortunately I consistently get the error message:
    >
    > Code 8000FFFF.
    >
    > I have no idea how to correct this. Any ideas?
    >
    > Daniel<!--colorc--><!--/colorc-->
     
  5. Skydad38

    Skydad38 Guest

  6. "Adagio" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I am trying install the update for Windows Vista KB929777.
    >
    > Unfortunately I consistently get the error message:
    >
    > Code 8000FFFF.
    >
    > I have no idea how to correct this. Any ideas?
    >
    > Daniel<!--colorc--><!--/colorc-->
     
  7. maryse

    maryse Guest

    Did you ever get any resolution on this problem of a year ago? I am
    experiencing the same problem and don't know whether I should pursue it or
    just give up.

    Thanks,
    Maryse

    "Supastar" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I did email Microsoft, here is what they said...by the way, it did NOT work.
    > When I attempted to contact them again (like he said to) they claim they have
    > mail server problems and cannot get my emails.....such a crock!
    >
    > From the case log, I understand that the Update for Windows Vista (KB943302)
    > and (KB938371) cannot be installed successfully with error code 8000FFFF. If
    > there has been any misunderstanding, please feel free to let me know.
    >
    > I also understand the inconvenience you have experienced. Please be assured
    > that I will do my best to help you. This issue can be caused by one of the
    > following factors:
    >
    > 1. Corrupted Windows Update Temporary folder
    > 2. Some registry keys are corrupt.
    >
    > We will address some of the more common causes of this issue. It is
    > important that we attempt to connect to the Windows Update web site after
    > each step to confirm whether the resolution has worked. This will prevent us
    > from having to proceed with additional troubleshooting steps and provide us
    > with valuable feedback to further develop our support resolutions for you and
    > our future customers. Your assistance is greatly appreciated.
    >
    > NOTE: Some third party programs can also affect the Windows Update service.
    > If you are running any third party applications such as Spyblocker, Internet
    > or web accelerators (programs designed to boost the speed of the Internet
    > connection), security or anti-virus programs (Norton, McAfee, etc.), I
    > recommend we temporarily disable or shut them down and then try accessing the
    > Windows Update site later. Please be sure to re-enable them after completing
    > the update process.
    >
    > Suggestion 1: Rename the Windows Update Softwaredistribution folder
    > =====================================================
    > This problem may occur if the Windows Update, Software distribution folder
    > has been corrupted. We can refer to the following steps to rename this
    > folder. Please note that the folder will be re-created the next time we visit
    > the Windows Update site.
    >
    > 1. Close all the open windows.
    > 2. Click the "Start" Button, click "All programs", and click "Accessories".
    > 3. Right-click "Command Prompt", and click "Run as administrator".
    > 4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ"
    > (without the quotes) and press Enter.
    >
    > Note: Please look at the cmd window and make sure it says that it was
    > successfully stopped before we try to rename the folder. However, if it
    > failed, please let me know before performing any further steps and include
    > any error messages you may have received when it failed.
    >
    > 5. Click the "Start" Button, in the "Start Search" box, type in "%windir%"
    > (without the quotes) and press Enter.
    > 6. In the opened folder, look for the folder named "SoftwareDistribution".
    > 7. Right-click on the folder, select "Rename" and type "SDold" (without the
    > quotes) to rename this folder.
    > 8. Still in "Administrator: Command Prompt" window, type the command "net
    > start WuAuServ" (without the quotes) in the opened window to restart the
    > Windows Updates service.
    >
    > Note: Please look at the cmd window and make sure it says that it was
    > successfully started. However, if it failed, please let me know before
    > performing any further steps and include any error messages you may have
    > received when it failed.
    >
    > Let’s now try Windows Update again and see if the issue has been resolved.
    > Please let us know if this step has resolved it. If it has not, please
    > proceed to the next step.
    >
    > Suggestion 2: Remove the incorrect COMPONENTS key
    > =========================================
    > Before we go any further, let's backup the registry key first.
    >
    > 1. Click "Start", type REGEDIT in the Start Search bar and press Enter.
    > 2. Select "My Computer" (the root node) on the left pane, under the "File"
    > menu, click "Export", under Export, choose "All Export" range, and select
    > "Desktop" in the Save in box and type "backup" as the File Name. Click "Save".
    >
    > Please Note: If any unexpected issue happens, we can restore the registry
    > key simply by double-clicking the backup.reg file.
    >
    > 3. Still in "Registry Editor", locate the following Registry batches by
    > clicking the PLUS (+) sign
    >
    > HKEY_LOCAL_MACHINECOMPONENTS
    >
    > 4. Check if these three values exist under the COMPONENTS key:
    >
    > PendingXmlIdentifier
    > NextQueueEntryIndex
    > AdvancedInstallersNeedResolving
    >
    > 5. If so, delete them.
    > 6. Quit "Registry Editor".
    >
    > After completing the above steps, please restart the computer and try to run
    > Windows Update again. If it persists, please help me gather the following
    > information:
    >
    > Collect the relevant registry key
    > ========================
    > 1. Click "Start", type REGEDIT in the Start Search bar and press Enter.
    > 2. Locate the following Registry batches by clicking the PLUS (+) sign
    >
    > HKEY_LOCAL_MACHINEComponents
    >
    > 3. Please click "Components" on the left pane, right click on the branch
    > name Components and choose "Export".
    > 4. Save the branch on the Desktop with the name Components.
    > 5. Go back to the Desktop, right-click the saved file, click "Send To", and
    > click "Compressed (zipped) Folder".
    > 6. A new file (compressed file) will be generated. Please send it to me at:
    > v-30bshi@mssupport.microsoft.com.
    >
    >
    >
    > "neo8494" wrote:
    > <!--coloro:green--><span style="color:green <!--/coloro-->
    > > hi mate yeah im getting same problem ive got vista ultimate me mate was able
    > > to dwnload 2 days ago but now its fooked have anyone emailed mircosoft<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  8. wolfmaster

    wolfmaster Guest

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