Cant get on site with firefox (solved)

Re: Cant get on site with firefox

Hi rick

Yep, that did the trick.
Has there been any improvement yet?
are the Firefox problems only related to certain sites?

 

Re: Cant get on site with firefox

Hi rick

I think we've basically ruled out any malware problem, so it maybe down to Firefox it'self.
If IE is working fine, it can't be your actual system.
The extra 512mb of ram will definitely help your system though.

By all means let us know how things go with the reinstall of Firefox.

Let's just finish off and remove any tools we have asked you to download:

• Please double-click OTL.exe to run it.
• You should see a CleanUp! button, press that button,
• This will remove any programs we have asked you to download along with there associated folders.. plus itself.

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Then go to Start > Run and type: Cleanmgr
• Click "OK".
• Select the drive for cleaning then click OK (usually 'C' drive)
• Click the "More Options" Tab.
• Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

The temp emptying process we used in OTL is available as a separate tool if you want to continue using it.
Look for TFC in the speech below for the link.

To find out how you may have been infected....read this topic:
So how did i get infected?

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Use an AntiVirus Software
  • Avira AntiVir
  • Avast free
  • AVG Free
  • Bitdefender Free
  • MS Security Essentials ... see note*
  
  Note*:
  Upon installation MS Security Essentials will check that your OS is a legal copy.
  
  Only install one AntiVirus program
  
• Update your AntiVirus Software regularly
  
• Use a 3rd party Firewall
  • ZoneAlarm ...Important note below
  • Outpost Firewall Free
  • Sunbelt Personal Firewall
  • Online Armor Free
  NOTE: If choosing Zone Alarm be aware that the free version also installs ZoneAlarm Spy Blocker. It is recommended however that you UNcheck this option.
  
  Only install one software Firewall
  
• Scan regularly with a 'Stand Alone' Anti-Malware scanner:
  Installing another scanner that you can run once or twice a week is always beneficial.
  Something like:
  Malwarebytes Anti-Malware
  SUPERAntiSypware
  Remember to update these programs each time before running.
  You can install more than one of these if you only run them as stand alone programs.
  
• Use an alternative browser:
  Some excellent alternatives to MS Internet Explorer are:
  
  Firefox
  For added security, add the NoScript extension to this browser:
  Allow active content to run only from sites you trust, and protect yourself against XSS and Clickjacking attacks
  
  Opera
  
  They offer better security, more stability, and better speed.
  
• Keep your system clean of temp files etc, using a 'Cleaner':
  
  Cleaners are programs that will help to clean out your:
  Windows temp files
  Current user temp files
  Cookies
  Temporary Internet flies
  Browser history
  Recycle bin
  Etc.......
  In other words.... all the rubbish that you accumalate over the course of your browsing and day to day usage of your pc.
  Programs like:
  CCleaner
  TFC by OldTimer
  ATF Cleaner
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
  
• Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  Using and installing SpywareBlaster
  
• Update all your 'Security' programs regularly - Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.

 

Re: Cant get on site with firefox

Hi rick

My advice would be to add the extra Ram memory before going for the re-install.
That may be all that's needed.
If you end up going for the reformat/re-install option..... you may find this helpful:

Reformat and re-install of windows (XP) (there's instructions for 'Dell' included)

We won't mark this thread as 'solved' just yet... we'll wait on your findings.

 

Re: Cant get on site with firefox

Thanks for the update rick,

No problem at all, glad we could have been of help.

Let's hope the problems say in the past now.

Ok, will do.

Any problems in the future.... you know where we are.

Safe surfing.