Bccode: 116 Help

Hey guys. I never really post on anything unless I'm despearate

So I recently just reinstalled windows 7 because I just wanted to start my computer fresh. I installed over 200 updates via windows update, and updated/rolled back my nvidia video card. I even updated my BIOS to the latest version, and my problems still persist.

While I'm surfing the web, my video card would crash every 3-7 minutes or so with a text bubble saying " Display Driver Nvidia Windows Kernel Mode Driver, Version 360.97 stopped resonding and has recovered." and to top it off my computer would restart automatically every 20-30 minutes and I would get a little message with this in it:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800BFE94E0
BCP2: FFFFF8800F36FA88
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
E:\Windows\Minidump\112912-17253-01.dmp
E:\Users\Jimmy\AppData\Local\Temp\WER-33524-0.sysdata.xml

(I have my OS on my E drive because my C drive is too small, and the same problems still come up if my OS is in my C drive)

I feel like I have done everything in my ability to try to fix this problem, but I just can't solve this thing. I spent a few days trying to search up on this, but nothing has worked. Any help would be greatly appreciated. I am going to attach my pc info that I got from running DXDIAG.

Thanks again

 

Can I just enquire where you got your Graphics Driver from?

As Nvidia seem to think you should have this one

http://www.nvidia.com/object/win8-win7-winvista-64bit-306.97-whql-driver.html

and GeForce agree

http://www.geforce.co.uk/drivers/results/49976

 

Oh yeah I meant 306.96 and typed 360.96 on accident. I got it from their site.

 

By any chance have you overclocked the graphics card?

I would start by trying to clear the current display driver entirely;

So download the 306.96 driver from the Nvidia site and uninstall your driver with Driver Sweeper - http://www.techspot.com/downloads/4266-driver-sweeper.html
Once rebooted try installing the driver again.

Also could you give us some temperatures for the graphics card, install Speccy to get these - http://www.piriform.com/speccy/download/standard

 

Hey thanks for replying. I download the files you linked.

My graphics card is not overclocked, and my graphics card is at 36 C

and how exactly do you delete the drivers with driver sweeper? Thanks

 

Nvm. I got it. Alright, I'll surf the web a bit and see if anything has improved.

 

It was doing okay, but it started crashing again. Damn that blue screen...

 

I gather 36c was the idle temp, which sounds perfectly fine to me.

Could you upload the minidump files from your folder at E:\Windows\Minidump\
Either attach them here or upload them to something like Dropbox if you wish.

Might be a better idea to check what the minidumps are actually flagging as the problem, assuming they are recording the display drivers as the issue or the software process that is causing the drivers to crash.

 

alright i'll do that as soon as it happens again (just reinstalled windows again). thanks

 

Alright, reinstalling windows again didn't do anything helpful.. OKay I'm attaching the dmp file. thank you and goodluck

 

I can't attach the dmp file. Im going to try to open it myself and post a pic or something. Sorry for my incompetence

 

Open File, ctrl A, ctrl c, click on the forum reply box ctrl V

we have a known issue with pasting into the reply box this will get round it for you sorry about this post goto be out the door in 2 mins

 

hope I did this right. Thank you for your help.

 

You haven't got the symbol path set, the important information (about the process causing the crash) is further down where all those square boxes of text are.

To set the symbol file path open Windows debugging tools then go to "File" > "Symbol File Path" and paste this line (below) in and press Ok -

Code:

SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols

Once done open the Crash dump again, when the crash dump has loaded select "use analyse -v" and copy and paste the resulting text into a text file and attach here.

 

Sorry, It was pretty late and I just did whatever.. thank you for your patience. Here you go.

 

Just noticed I attached the wrong file.

 

Hi,

That was what I was hoping wasn't there, still the Nvidia driver, if they are the only bluescreens your getting (with 0x116 codes) then I would advise trying a couple of other drivers first but it is sounding like a failing graphics card to be honest.

I would try both the latest beta (I'm currently having no problems with this one installed) - http://www.nvidia.co...eta-driver.html
And if that doesn't work one of the previous stable builds - http://www.nvidia.co...hql-driver.html

If both still cause bluescreens I would start thinking the graphics card is faulty, only real way to be totally sure though is to try it in another computer.
Either way you might want to start looking into the RMA process with the manufacturer of the graphics card.

EDIT: Obviously follow the same uninstalling before with Driver Sweeper as explained above in post #4

 

Thank you for your help. Unfortunately, it still happens from time to time. It happens a lot less while using google chrome though, but still crashes every now and then. I know what the RMA process is, but I have never done it before. The problem is my relative got this computer for me off IBUYPOWER, and he passed away this year . So I don't really have any paperwork for this computer. Is there a way I can still send it back and get it replaced?

one more thing; I'm actually not sure if my computer is being overclocked or not. Is there an easy way to find out? Thanks again for all your help.

 

Sorry to hear about your relative .

Your best bet might be to contact them over the phone, as we don't know on warranty information it would be worth a try - http://www.ibuypower.com/Support/Support.aspx
Explain that you think the graphics card is failing, you'll probably have to give them the relatives name (maybe address and rough time of when it was bought) but they should be able to track the order down and confirm whether they can do anything.
Otherwise try your luck with the Graphics card manufacturer, you'll be able to get the appropriate information via GPU-Z - http://www.techpowerup.com/downloads/2181/TechPowerUp_GPU-Z_v0.6.6.html

Which will detail the manufacturer and your clock speeds, you can check your clock speeds against the Nvidia specification here as these would be the defaults unless the card was factory overclocked which we can check as well - http://www.geforce.co.uk/hardware/desktop-gpus/geforce-gtx-560ti/specifications