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Audio Not Working On Dell Inspiron 1420, Help Please

Discussion in 'Windows 7' started by sneaky666, Jan 14, 2012.

  1. sneaky666

    sneaky666

    Joined:
    Dec 24, 2010
    Messages:
    1
    Location:
    canada
    Operating System:
    Windows 7
    Hi, I have a dell inspiron 1420 laptop, it has windows 7 ultimate 64-bit installed on it.

    The problem is the audio isn't working on it. If I try using headphones, then it works.
    Also looking at the device manager, I get this

    [​IMG]



    Does anyone know a fix for this? I need help asap.
     
    sneaky666, Jan 14, 2012
    #1
  3. DSTM (Dougie)

    DSTM (Dougie) Registered Members

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    Hi Tommy.Welcome to Computer Help Forums.
    Looks like a driver.Could be a card reader or even a motherboard chipset driver.
    I would install the diagnostics program called "Everest"
    That will tell you what the "Base system device" is that is most likely missing drivers.
    http://www.filehippo...d_everest_home/
     
    DSTM (Dougie), Jan 14, 2012
    #2
  4. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,620
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    The problem is the Dell Inspiron 1420 only has drivers for Windows XP or Vista 32 bit.
    Dell does not manufacture a chipset or sound driver for Windows 7 or a 64 bit OS.
    When did you install Windows 7 64 bit?
     
    allheart55 (Cindy E), Jan 16, 2012
    #3

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