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wireless printer responds to one computer but not the other

Discussion in 'Miscellaneous Hardware' started by starfish, Nov 8, 2017.

  1. starfish


    Nov 8, 2017
    Operating System:
    Windows 10
    We have a wireless printer (HP5740) and two laptops using windows 10. Until now both computers were able to print. Now there is no printer response when one of the computers tries to print. Although the printer queue does have the document in its list. But nothing happens.
  2. Tony D

    Tony D Super-Moderator Super Moderators

    Sep 25, 2009
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    First - delete all files in the queue. Sometimes when there's a problem printing one document, it holds up everything. If you still can't print, restart the computer and try again.

    If the problem persists, remove the printer from the laptop that doesn't print. Download the latest printer driver from https://support.hp.com/us-en/drivers. Install the appropriate software.

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