1. Welcome Guest! In order to create a new topic or reply to an existing one, you must register first. It is easy and free. Click here to sign up now!.

wireless printer responds to one computer but not the other

Discussion in 'Miscellaneous Hardware' started by starfish, Nov 8, 2017.

  1. starfish

    starfish

    Joined:
    Nov 8, 2017
    Messages:
    1
    Operating System:
    Windows 10
    We have a wireless printer (HP5740) and two laptops using windows 10. Until now both computers were able to print. Now there is no printer response when one of the computers tries to print. Although the printer queue does have the document in its list. But nothing happens.
     
  2. Tony D

    Tony D Super-Moderator Super Moderators

    Joined:
    Sep 25, 2009
    Messages:
    2,314
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    First - delete all files in the queue. Sometimes when there's a problem printing one document, it holds up everything. If you still can't print, restart the computer and try again.

    If the problem persists, remove the printer from the laptop that doesn't print. Download the latest printer driver from https://support.hp.com/us-en/drivers. Install the appropriate software.
     

Share This Page