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Wireless network adapter keeps disabling

Discussion in 'Networking' started by Tony D, Feb 13, 2019.

  1. Tony D

    Tony D Super-Moderator Super Moderators

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    I'm working with a Dell Inspiron 5559 laptop. i5-6200U; 128 GB SSD; Windows 10, 64-bit.
    I installed it July 2016.

    Starting in December 2017, I'd get calls complaining of no Internet access. December 2017 is just after the Creators Update (1709) came out for Windows 10.

    I found the Intel Dual Band Wireless AC3160 adapter had been disabled. I figured the Windows update disabled it. I enabled the adapter and went on my way, thinking it was just a hiccup.

    I was then called for the same problem in June, and twice in December last year. And then again today. The driver is found as Disabled. Enabling it fixes the connection problem.

    I updated the wireless network adapter driver back in October.
    The box to "Allow the computer to turn off this device" in Device Manager is unchecked.

    I did the search and found this is a problem with that Intel AC3160 adapter. I'm looking to install a USB wireless adapter.

    Edit: I just noticed Dell has a newer driver, dated Dec 2018. I can try that, but the info says the driver fixed a Bluetooth issue. No mention of disabling the wireless.

    Any other ideas?
     
    Last edited: Feb 13, 2019
  2. Seth Anthony

    Seth Anthony Registered Members

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    The driver can't cause that issue.

    I suspect it's a power management issue built into the Dell (Dell power management software), a power scheme, etc. Also check the advanced power options for wireless power control.
     
  3. Tony D

    Tony D Super-Moderator Super Moderators

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    Thanks Seth. Maybe something in the Dell power management, as you suggested. I won't see this machine for a few weeks.

    I'm not following you on the advanced power options for wireless power control. Where is that?
     
  4. Seth Anthony

    Seth Anthony Registered Members

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    Modified Texas Instruments calculator
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    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    NP.

    I didn't word that too well:)

    In the control panels power options, make sure the power plan is set to "Balanced", then go into Change plan settings>Change Advanced Power Settings. In there you'll find the wireless adapter power settings.
     
  5. Tony D

    Tony D Super-Moderator Super Moderators

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    Okey dokey. That makes sense and I'll check into it.

    Thanks again.
     
  6. Seth Anthony

    Seth Anthony Registered Members

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    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Bring a usb wireless adapter with ya...just in case;)
     
    Tony D likes this.
  7. Tony D

    Tony D Super-Moderator Super Moderators

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