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Wireless mouse freezing

Discussion in 'Windows 10' started by Aura, Nov 8, 2018.

  1. Aura

    Aura

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    I'm using a wireless logitech mouse and twice this has happened. When I load the computer the mouse works for a while then the arrow freezes and won't move. So I change the battery and remove the dongle at the back of the tower before replacing it. Then turn on the tower and the cursor has vanished. I've only had this mouse since last month, because I had the same problem with my last mouse (also a logitech).

    Am I better getting a wired mouse?
     
  2. Tony D

    Tony D Super-Moderator Super Moderators

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    Hello and welcome Aura.

    A wired mouse would be more reliable. However, wireless mice are typically not a problem unless the battery is weak.

    Since you had this problem with another mouse, we should look to the computer. Before doing that, if you have a wired mouse, please try using that for a while to see if the problem persists.

    In the mean time, tell us about your computer. What's the make and model? I see you have Windows 10. Did it come with Windows 10 or did you upgrade from another version of Windows?
     
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  3. Seth Anthony

    Seth Anthony Registered Members

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    Are you sure it's the mouse freezing and not the computer itself? The reason I ask, is that you seem to have to shut it down by holding the power button, and you have already tried another mouse.

    When the the problem happens, press the Ctrl, Alt, and Delete button at the same time. Does this bring you into a different screen? If not, then the computer is locking up, not the mouse.
     
  4. Aura

    Aura

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    thanks for your replies.

    Mouse is Logitech M185

    PC was built with windows 10 inserted on it.

    PC still OK, it's just the cursor vanishes off the desktop when I restart.

    I've tried that and nothing happens so i have to press the power button which I don't like doing.
     
  5. plodr

    plodr CHF Advisor CHF Advisers

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  6. Seth Anthony

    Seth Anthony Registered Members

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    [QUOTE="Aura, post: 209650, member:]I've tried that and nothing happens so i have to press the power button which I don't like doing.[/QUOTE]

    Nothing happens because your computer is locking up (more specifically, probably the USB ports). That's why I got you to try the Ctrl-Alt-Delete. It shows the keyboard is not responding as well, hence, it's not a mouse problem. Now we have to find out if the USB ports are locking up, or the whole computer.

    About how much time do you have to use the computer before it locks up?
     
    Last edited: Nov 9, 2018 at 9:06 AM
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  7. Seth Anthony

    Seth Anthony Registered Members

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    Continued from above:

    If you have a few minutes before the computer locks up, then immediately play a long you tube video once you start the computer (just Google "full movies you tube"). As the movie plays, try and move the cursor. When the cursor stops moving, does the video still play?

    If it still plays, then the USB ports are locking up.

    If it stops playing, then the computer as a whole is locking up.
     
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  8. Aura

    Aura

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    About after a few minutes
     
  9. Seth Anthony

    Seth Anthony Registered Members

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    Ok, try what I suggested in my previous post.
     
  10. Seth Anthony

    Seth Anthony Registered Members

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    Also Aura,

    Post back with W10's build number. To find the build number, type in "winver" without the quotes in your search box at the bottom left, then click on "Winver - Run Command" in the results list.
     

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