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[Solved] Wireless mouse drivers fail to install

Discussion in 'Windows 7' started by James Yankovich, Apr 9, 2019.

  1. James Yankovich

    James Yankovich Registered Members

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    I have a dell inspiron 1749 laptop, windows 7 and a Logitech m305 mouse. The mouse worked fine until today after a restart. I unplugged the receiver and put it back in the usb port. Failed to load drivers error "usb input device failed". I tried 2 other Logitech mice in the computer same thing. Tried the m305 in my other laptop loaded drivers and worked fine. flash drives and printer all work in all usb ports. The only device that won't work is the Logitech mice. Did numerous restarts and a system restore with no results. never ran in to anything like this before. Any body have a fix for this.
     
  2. Seth Anthony

    Seth Anthony Registered Members

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  3. Tony D

    Tony D Super-Moderator Super Moderators

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    Did you try inserting the USB mouse in other USB ports?
     
  4. plodr

    plodr CHF Advisor CHF Advisers

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  5. James Yankovich

    James Yankovich Registered Members

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    Thanks for all th help. It just came to my attention that flash drives no longer function. When plugged in appears to load then disappears from the task bar and does not show indrives in computer. I think now its more then a Logitech issue.
     
  6. Tony D

    Tony D Super-Moderator Super Moderators

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    USB mice and USB flash drives require more power than the printer does from the USB port. You can try using a powered USB hub. The power required to run the USB devices will be provided by the hub, not the computer. A powered hub will come with it's own AC adapter.
     
    Last edited: Apr 10, 2019
  7. James Yankovich

    James Yankovich Registered Members

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    Flash drives are working. The one I tried didn't work in any of my computers. Tried another flash drive in the problem laptop worked fine. Tried every thing suggested nothing helps. Logitech support was useless. They want to send me a new mouse for free. What good would that do when nothing Logitech is working. This is the strangest issue I ever had with computers.
     
  8. Tony D

    Tony D Super-Moderator Super Moderators

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    Scratching my head. Maybe something running marginally to the point where it just won't work on the laptop.
     
  9. Seth Anthony

    Seth Anthony Registered Members

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  10. James Yankovich

    James Yankovich Registered Members

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    Nothing detected in device manager. I had this same mouse for years and like I said it works fine in my other laptops. Also forget to mention the restart was after I installed windows up dates. After I installed the updates another update popped up. I t was for Logitech. Tried to install it. Install failed. I will look up the update and send it to you. I am going to try a wireless mouse from a different manufacturer or a blue tooth.
     
  11. James Yankovich

    James Yankovich Registered Members

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  12. plodr

    plodr CHF Advisor CHF Advisers

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    I don't have your model but I have a spare Logitech M317c mouse.
    I removed the MS mouse I was using and inserted the Logitech.
    Windows indicated it found new hardware and installed the driver.
    NOTE: I downloaded no driver and I did not install any setpoint software.
    Under mouse/hardware, it simply says HID-compliant mouse on USB input device. It works fine.

    After you get the Logitech items off. Turn off the computer, plug in the mouse dongle to the USB port then turn on the computer. See if Windows finds it and tells you the hardware is ready to use. If this occurs, you do not need to install a special driver or the setpoint software unless you use special items. (I don't need anything special so any old mouse works for my needs.)
     
  13. James Yankovich

    James Yankovich Registered Members

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    Today I tried a mouse that is not Logitech. Plugged in receiver. Started to install divers. Said windows searching. Then said failed to install. Same as Logitech. So the issue is not just Logitech. That puts a new light on the issue.
     
  14. Seth Anthony

    Seth Anthony Registered Members

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    James,

    I'm confused as to whether or not usb memory sticks are working on the laptop. Please confirm, as that's a very important clue.
     
  15. James Yankovich

    James Yankovich Registered Members

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    Yes to your question. Every usb external device functions except a wireless or wired mouse.
     
  16. Seth Anthony

    Seth Anthony Registered Members

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    A wired mouse isn't even working? Wow.

    I'm starting to run out of options other than a new install of W7 or W10. Give this a try:

    Go into Device Manager, and expand the USB section. Right click on each usb entry and choose "uninstall". Don't choose to delete the driver if requested. Once you've done that to each usb entry, restart and Windows will reload the usb drivers.
     
  17. plodr

    plodr CHF Advisor CHF Advisers

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    Open control panel and click on Mouse.
    When it opens, select the Hardware tab and post a screenshot of what is in there.

    There might be some sort of issue with your touchpad.
    This is the driver for your Synaptic touchpad.
    https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=2nc6d

    Sometimes MS offers drivers. I refuse all MS drivers and use the ones from the manufacturer.
    This driver is dated Nov. 3 2011 and it is the one you should be using.
     
    Last edited: Apr 12, 2019
  18. James Yankovich

    James Yankovich Registered Members

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    Tried what you said didn't work. Everything reloaded except the following failed: Bluetooth device (RFCOMM protocoltdi), Bluetooth device (personal area network) and Bluetooth AVRCP device. I am on the same page as you about the new install. Thats a lot of work. Did it before. What about a System Recovery. Did that before and solved an issue I had with less work. Not system restore.
     
  19. James Yankovich

    James Yankovich Registered Members

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    Tried the driver thing no luck. The only thing showing under mouse in device manager is the touch pad.
     
  20. Seth Anthony

    Seth Anthony Registered Members

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