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Windows won't load

Discussion in 'Windows 10' started by Xangu, Nov 16, 2020.

  1. Xangu

    Xangu

    Joined:
    Nov 16, 2020
    Messages:
    2
    Operating System:
    Windows 10
    Hello Guys,



    I've been trying to fix this PC for few days with very little progress. It is now getting to the point where I'm about to give up.



    So here it is.

    On Friday when the PC was moved into it's place something knocked the power switch at the back and the pc went down. After half an hour recovery process it worked just fine, until I've turned it off that is.

    Saturday morning when I've tried turning it back on the ASUS bios logo took a little bit longer than usual. then I saw the windows logo for a bit before my screen went completely purple!
    I moved the mouse and it appeared, I could even open the command window in which I've tried the:

    "

    bootrec/fixboot

    bootrec/fixmbr

    exit

    "



    it did not help.



    I've tried powering it down abnormally to get the self repair window to pop-up.

    After powering it down few times I've gotten the text under the windows logo "self repair... something". it would get stuck at this point or go into black screen with a mouse. (or purple again)

    So overall no success with this either.



    I've tried putting an USB/Windows DVD in to reinstall it or repair it. after a long while the icon pops up with the country and language, I select it click next and then I get an option to install windows or repair it

    - if I press repair- the same results as before happen - after long while it just doesn't do anything, its stuck on the same screen or I get to see my mouse.

    - If I try to install it it just goes into a screen with a mouse cursor and that's it - yesterday only once I've managed it to go into the next step where I could see the hard drives.



    Next I've read that it could be something with the motherboard as people had issues with it where they had to put in the drivers dv in and it helped?

    I've tried it by getting new bios in, updating it and it did not help at all...



    I'm running out of ideas here guys, would be fantastic if you could throw any suggestions in?



    Thank You & Regards



    Xangu
     
  2. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    486
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    There is a strong possibility your hard drive may of been damaged when it was shut down from the switch. If you have more than one hard drive I would disconnect them and try again. You said you could get to the command prompt if so try running: In the command prompt window, type in CHKDSK then a space, then the name of the disk you wish to check. For example, if you wished to perform a disk check on your C drive, type in CHKDSK C then press enter to run the command. This will just tell you if it is corrupted if you want to repair it type CHKDSK C: /r
     
    Tony D likes this.
  3. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,218
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Given the new install of W10 fails, then it's most likely the hard drive is physically damaged (not repairable). It doesn't take much of "bump" to knock a mechanical hard drive's read/write head out of alignment.
     
  4. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    3,850
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Especially if the drive is spinning and the head isn't parked.
     
  5. Xangu

    Xangu

    Joined:
    Nov 16, 2020
    Messages:
    2
    Operating System:
    Windows 10
    Update:

    So your suggestion with the hard drive has proven correct. It must have been the thing where it knocked it out of alignment.
    I have unplugged the HDD and tried running windows DVD which actually took me a bit further, it allowed me to go into the fixing menu thing.
    However, it still did not allow me to do anything with the disk as it was "locked"
    I've connected the main SSD to my 2nd machine which then prompted windows disk repair.
    after doing so and moving essential files I've managed to format the drive and install new windows on it!
    so 1 problem solved

    HOWEVER.
    When I've been trying to connect the other SSD to my main PC I've disconnected my DVD drive and put it in it's place. it worked however after I disconnected it and tried to turn my pc on it showed the massage "reboot and connect proper boot device". My heart stop...
    after few different trial and errors I've disconnected my DVD rom completely and it allowed me to run my PC as normal?
     
  6. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    486
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    That was because the boot order must of changed you could of reset that in the bios also. If you hook up your DVD then go into the bios and put your C drive to boot first.
     
    allheart55 (Cindy E) and Tony D like this.

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