Windows update error 0x80246002

Help - I am having a signficant problem with windows update.
(Running Windows xp with SP2)

I am suddenly unable to download or install any updates - both manually and
automatically.

The cause of these failures appears to be error 0x80246002.
Looking at my update history these problems appear to start with this failure:
Security Update for Windows Media Player 9 (KB936782) error 0x80246002

Error code 0x80246002 for windows update does not seem to be common problem.
With only basic computer skills I am at a loss on how to resolve this issue,
as I cannot find much material on the internet regarding this error and the
steps necessary to fix it....

Can anyone help me to resolve this problem?

--
Cheers

 

What is the installed antivirus/security software ?
Which firewall is being used ?

0x80246002 INCORRECTFILEHASH The file digest did not match the expected
value

Go to Start > Run > copy and paste the below into the Open: line

%windir%\windowsupdate.log
Click OK or press Enter

Please post the last 50 or so lines of the WindowsUpdate.log

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Steven wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Help - I am having a signficant problem with windows update.
> (Running Windows xp with SP2)
>
> I am suddenly unable to download or install any updates - both manually and
> automatically.
>
> The cause of these failures appears to be error 0x80246002.
> Looking at my update history these problems appear to start with this failure:
> Security Update for Windows Media Player 9 (KB936782) error 0x80246002
>
> Error code 0x80246002 for windows update does not seem to be common problem.
> With only basic computer skills I am at a loss on how to resolve this issue,
> as I cannot find much material on the internet regarding this error and the
> steps necessary to fix it....
>
> Can anyone help me to resolve this problem?
> <!--colorc--><!--/colorc-->

 

I have been having same error upon attempted update for past few weeks. Here
is recent contents from my update log:

2007-11-11 08:35:46:671 2736 1130 COMAPI ---------
2007-11-11 08:35:46:687 1424 718 Agent *************
2007-11-11 08:35:46:687 1424 718 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-11-11 08:35:46:687 2736 1130 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:35:46:687 1424 718 Agent *********
2007-11-11 08:35:46:687 1424 718 Agent * Online = Yes; Ignore download
priority = No
2007-11-11 08:35:46:687 1424 718 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2007-11-11 08:35:46:687 1424 718 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-11 08:35:46:703 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-11-11 08:35:46:718 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:46:796 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-11-11 08:35:46:812 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:46:859 1424 718 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at

2007-11-11 08:35:46:859 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2007-11-11 08:35:46:859 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:47:093 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2007-11-11 08:35:47:109 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:47:109 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2007-11-11 08:35:47:109 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:47:218 1424 718 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-11 08:35:52:156 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2007-11-11 08:35:52:171 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:52:203 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2007-11-11 08:35:52:203 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:35:52:234 1424 718 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-11-11 08:35:52:234 1424 718 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

2007-11-11 08:35:58:609 1424 718 Agent WARNING: Failed to evaluate
Installable rule, updateId = {E5FBC0DD-9541-4D71-921C-BD855F69AD15}.100, hr =
80070670
2007-11-11 08:36:16:843 1424 718 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
200
2007-11-11 08:36:16:843 1424 718 PT WARNING: SOAP Fault: 0x00012c
2007-11-11 08:36:16:843 1424 718 PT WARNING: faultstring:Fault occurred
2007-11-11 08:36:16:843 1424 718 PT WARNING: ErrorCode:ConfigChanged(2)
2007-11-11 08:36:16:843 1424 718 PT WARNING: Messagenull)
2007-11-11 08:36:16:843 1424 718 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2007-11-11 08:36:16:843 1424 718 PT WARNING:
ID:4ecb959c-ed19-4913-9d16-cdaaa5b04dbf
2007-11-11 08:36:21:062 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2007-11-11 08:36:21:078 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:36:21:109 1424 718 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2007-11-11 08:36:21:109 1424 718 Misc Microsoft signed: Yes
2007-11-11 08:36:21:156 1424 718 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2007-11-11 08:36:21:156 1424 718 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

2007-11-11 08:36:31:984 1424 718 Agent * Found 0 updates and 38 categories
in search; evaluated appl. rules of 1095 out of 1439 deployed entities
2007-11-11 08:36:32:000 1424 718 Agent *********
2007-11-11 08:36:32:000 1424 718 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-11-11 08:36:32:000 1424 718 Agent *************
2007-11-11 08:36:32:031 2736 5a4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:031 2736 5a4 COMAPI - Updates found = 0
2007-11-11 08:36:32:031 2736 5a4 COMAPI ---------
2007-11-11 08:36:32:031 2736 5a4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:031 2736 5a4 COMAPI -------------
2007-11-11 08:36:32:125 2736 1130 COMAPI -------------
2007-11-11 08:36:32:125 2736 1130 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:125 2736 1130 COMAPI ---------
2007-11-11 08:36:32:140 1424 718 Agent *************
2007-11-11 08:36:32:140 2736 1130 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:140 1424 718 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-11-11 08:36:32:140 1424 718 Agent *********
2007-11-11 08:36:32:140 1424 718 Agent * Online = No; Ignore download
priority = No
2007-11-11 08:36:32:140 1424 718 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 0"
2007-11-11 08:36:32:140 1424 718 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-11 08:36:40:859 1424 718 Agent WARNING: Failed to evaluate
Installable rule, updateId = {E5FBC0DD-9541-4D71-921C-BD855F69AD15}.100, hr =
80070670
2007-11-11 08:36:55:343 1424 718 Agent * Added update
{61458277-9184-42DB-9198-755D9F544AF7}.101 to search result
2007-11-11 08:36:55:343 1424 718 Agent * Added update
{E2BD7F45-47F9-402F-8FDA-14F78030FE70}.101 to search result
2007-11-11 08:36:55:343 1424 718 Agent * Added update
{28941B32-98AD-4E95-A2ED-F2DE56817F9E}.106 to search result
2007-11-11 08:36:55:343 1424 718 Agent * Found 3 updates and 38 categories
in search; evaluated appl. rules of 1095 out of 1439 deployed entities
2007-11-11 08:36:55:343 1424 718 Agent *********
2007-11-11 08:36:55:343 1424 718 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-11-11 08:36:55:343 1424 718 Agent *************
2007-11-11 08:36:55:375 1424 718 Report REPORT EVENT:
{C839C4EC-E9F9-41B0-AF0E-67DA1F7069A0} 2007-11-11
08:36:32:000-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2007-11-11 08:36:55:390 2736 5a4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:55:406 2736 5a4 COMAPI - Updates found = 3
2007-11-11 08:36:55:406 2736 5a4 COMAPI ---------
2007-11-11 08:36:55:406 2736 5a4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:55:406 2736 5a4 COMAPI -------------
2007-11-11 08:42:37:125 2736 1130 COMAPI -------------
2007-11-11 08:42:37:125 2736 1130 COMAPI -- START -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:42:37:125 2736 1130 COMAPI ---------
2007-11-11 08:42:37:125 2736 1130 COMAPI - Forced: No; Download priority: 3
2007-11-11 08:42:37:125 2736 1130 COMAPI - Updates in request: 1
2007-11-11 08:42:37:125 2736 1130 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-11 08:42:37:187 2736 1130 COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:42:37:453 1424 718 DnldMgr *************
2007-11-11 08:42:37:453 1424 718 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = MicrosoftUpdate]
2007-11-11 08:42:37:453 1424 718 DnldMgr *********
2007-11-11 08:42:37:453 1424 718 DnldMgr * Call ID =
{87ABF964-D2C5-444E-8988-E8BAC3CD2616}
2007-11-11 08:42:37:453 1424 718 DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-11 08:42:37:453 1424 718 DnldMgr * Updates to download = 1
2007-11-11 08:42:37:453 1424 718 Agent * Title = Office 2003 Service
Pack 3 (SP3)
2007-11-11 08:42:37:453 1424 718 Agent * UpdateId =
{E2BD7F45-47F9-402F-8FDA-14F78030FE70}.101
2007-11-11 08:42:37:453 1424 718 Agent * Bundles 2 updates:
2007-11-11 08:42:37:453 1424 718 Agent *
{2D891B46-3C12-4277-9867-952E46B775B0}.101
2007-11-11 08:42:37:453 1424 718 Agent *
{D3D869D8-6CA1-419A-8CD8-5386953482EB}.101
2007-11-11 08:42:37:484 1424 718 DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2007-11-11 08:42:37:531 1424 718 DnldMgr * Queueing update for download
handler request generation.
2007-11-11 08:42:37:531 1424 718 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:42:37:546 1424 718 DnldMgr * Queueing update for download
handler request generation.
2007-11-11 08:42:37:546 1424 718 DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2007-11-11 08:42:37:546 1424 718 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:42:37:546 1424 718 DnldMgr Generating download request for
update {2D891B46-3C12-4277-9867-952E46B775B0}.101
2007-11-11 08:42:38:140 1424 258 AU AU checked download status and it
changed: Downloading is not paused
2007-11-11 08:42:38:140 1424 258 AU AU setting pending client directive to
'Download Progress'
2007-11-11 08:42:38:140 1424 718 DnldMgr Generating download request for
update {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101
2007-11-11 08:42:38:296 1424 718 DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2007-11-11 08:42:38:578 1424 718 DnldMgr * BITS job initialized, JobId =
{A6F67914-3965-4B62-A29A-72A9E072D945}
2007-11-11 08:42:38:750 1424 718 DnldMgr * Downloading from

to
C:\WINDOWS\SoftwareDistribution\Download\ab59ac72525ea90a47679441587835c9\MAINSP3.CAB (full file).
2007-11-11 08:42:38:859 1424 718 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:42:39:046 1424 718 DnldMgr * BITS job initialized, JobId =
{5537ACC5-67BB-492E-BFAB-4B56CE101A03}
2007-11-11 08:42:39:125 1424 718 DnldMgr * Downloading from

to
C:\WINDOWS\SoftwareDistribution\Download\6b636582f273e0b4cae6f62415c52d81\OWC11SP3.CAB (full file).
2007-11-11 08:42:39:187 1424 718 Agent *********
2007-11-11 08:42:39:187 1424 718 Agent ** END ** Agent: Downloading
updates [CallerId = MicrosoftUpdate]
2007-11-11 08:42:39:187 1424 718 Agent *************
2007-11-11 08:42:53:171 1424 9c0 AU Launched new AU client for directive
'Download Progress', session id = 0x0
2007-11-11 08:42:53:234 5836 16d0 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0800) ===========
2007-11-11 08:42:53:234 5836 16d0 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-11-11 08:42:53:234 5836 16d0 AUClnt Launched Client UI process
2007-11-11 08:42:53:359 5836 16d0 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0800) ===========
2007-11-11 08:42:53:359 5836 16d0 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-11-11 08:42:53:359 5836 16d0 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2007-11-11 08:42:53:359 5836 16d0 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2007-11-11 08:42:53:359 5836 16d0 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2007-11-11 08:44:02:031 1424 15d0 DnldMgr BITS job
{5537ACC5-67BB-492E-BFAB-4B56CE101A03} completed successfully
2007-11-11 08:44:02:140 1424 15d0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\Download\6b636582f273e0b4cae6f62415c52d81\OWC11SP3.CAB:
2007-11-11 08:44:02:187 1424 15d0 Misc Microsoft signed: Yes
2007-11-11 08:44:02:187 1424 15d0 DnldMgr Download job bytes total =
6412206, bytes transferred = 6412206
2007-11-11 08:44:02:203 1424 15d0 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:44:02:203 1424 15d0 DnldMgr * Queueing update for download
handler request generation.
2007-11-11 08:44:02:203 1424 15d0 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:44:02:203 1424 15d0 DnldMgr Generating download request for
update {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101
2007-11-11 08:44:02:343 1424 15d0 Handler MSP download: file OWC11SP3.CAB
already exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\6b636582f273e0b4cae6f62415c52d81)
2007-11-11 08:44:02:390 1424 15d0 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:44:02:390 1424 15d0 DnldMgr * All files for update were
already downloaded and are valid.
2007-11-11 08:44:02:421 1424 15d0 DnldMgr *********** DnldMgr: New download
job [UpdateId = {D3D869D8-6CA1-419A-8CD8-5386953482EB}.101] ***********
2007-11-11 08:44:02:421 1424 15d0 DnldMgr * All files for update were
already downloaded and are valid.
2007-11-11 08:55:04:156 1424 15c8 DnldMgr BITS job
{A6F67914-3965-4B62-A29A-72A9E072D945} completed successfully
2007-11-11 08:55:06:328 1424 15c8 DnldMgr WARNING: File failed
postprocessing, error = 80246002
2007-11-11 08:55:06:328 1424 15c8 DnldMgr Failed file: URL =
'http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/mainsp3_8dec796cbac8915e6987e7405b3a9910c0a9a1b7.cab',
Local path =
'C:\WINDOWS\SoftwareDistribution\Download\ab59ac72525ea90a47679441587835c9\MAINSP3.CAB'
2007-11-11 08:55:06:328 1424 15c8 DnldMgr Error 0x80246002 occurred while
downloading update; notifying dependent calls.
2007-11-11 08:55:06:734 1424 258 AU >>## RESUMED ## AU: Download update
[UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}]
2007-11-11 08:55:06:734 1424 258 AU # WARNING: Download failed, error =
0x80246002
2007-11-11 08:55:06:734 1424 258 AU #########
2007-11-11 08:55:06:734 1424 258 AU ## END ## AU: Download updates
2007-11-11 08:55:06:734 1424 258 AU #############
2007-11-11 08:55:06:734 1424 258 AU Setting AU scheduled install time to
2007-11-12 11:00:00
2007-11-11 08:55:06:750 5836 16d0 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2007-11-11 08:55:06:843 2736 5a4 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:55:06:843 2736 5a4 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2007-11-11 08:55:06:843 2736 5a4 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2007-11-11 08:55:06:843 2736 5a4 COMAPI ---------
2007-11-11 08:55:06:843 2736 5a4 COMAPI -- END -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:55:06:843 2736 5a4 COMAPI -------------
2007-11-11 08:55:07:437 1424 9c0 AU AU received handle event
2007-11-11 08:55:11:734 1424 718 Report REPORT EVENT:
{AF34249D-C040-4287-84C3-D94F8440940E} 2007-11-11
08:55:06:734-0800 1 161 101 {E2BD7F45-47F9-402F-8FDA-14F78030FE70} 101 80246002 AutomaticUpdates Failure Content Download Error: Download failed.



"MowGreen [MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> > <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

"MowGreen [MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> > <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->


I am also having a similar problem.
It turns out that my atuomatic upadates have been having this failed error
code 0x80246002 since 04/09/06 according to my update history.
There have also been other problems.
When I first bought my computer I had a user account set up that I later
have tried to delete more than once and I can't seem to take it of my
computer.
Also, after my free antivirus software expired I haven't been able to
install any new antivirus software on my computer it always comes back with
it failing, even the antivirus software that I buy at the store that comes
with a disk on it messes up!
I don't know what to do, please help!!!

Here is a copy of some of my history :

2008-01-16 18:30:43:119 2720 860 COMAPI - Reboot required = No
2008-01-16 18:30:43:119 2720 860 COMAPI ---------
2008-01-16 18:30:43:119 2720 860 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-01-16 18:30:43:119 980 67c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {02A424E1-B584-4442-9BE1-2EE89797F27F}]
2008-01-16 18:30:43:119 980 d84 Agent *************
2008-01-16 18:30:43:119 980 d84 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-16 18:30:43:119 980 d84 Agent *********
2008-01-16 18:30:43:119 980 d84 Agent * Online = No; Ignore download
priority = No
2008-01-16 18:30:43:119 980 d84 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-01-16 18:30:43:119 980 d84 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-16 18:30:43:119 2720 860 COMAPI -------------
2008-01-16 18:30:45:479 980 d84 Agent * Added update
{63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}.102 to search result
2008-01-16 18:30:45:479 980 d84 Agent * Added update
{4146EAF1-B811-4222-B22F-CAB9554D965F}.100 to search result
2008-01-16 18:30:45:479 980 d84 Agent * Found 2 updates and 29 categories
in search; evaluated appl. rules of 742 out of 1093 deployed entities
2008-01-16 18:30:45:479 980 d84 Agent *********
2008-01-16 18:30:45:479 980 d84 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-16 18:30:45:479 980 d84 Agent *************
2008-01-16 18:30:45:494 980 ffc AU >>## RESUMED ## AU: Search for updates
[CallId = {02A424E1-B584-4442-9BE1-2EE89797F27F}]
2008-01-16 18:30:45:494 980 ffc AU # 2 updates detected
2008-01-16 18:30:45:494 980 ffc AU #########
2008-01-16 18:30:45:494 980 ffc AU ## END ## AU: Search for updates
[CallId = {02A424E1-B584-4442-9BE1-2EE89797F27F}]
2008-01-16 18:30:45:494 980 ffc AU #############
2008-01-16 18:30:45:494 980 ffc AU Setting AU scheduled install time to
2008-01-18 03:00:00
2008-01-16 18:30:47:947 980 d84 Report REPORT EVENT:
{54A0BC2F-7E67-4434-A5F9-B5B31C18769A} 2008-01-16
18:30:42:947-0900 1 183 101 {0D9D5298-BA2C-4039-B434-4331312B9D5C} 100 0 MicrosoftUpdate Success Content
Install Installation Successful: Windows successfully installed the following
update: Windows Genuine Advantage Validation Tool (KB892130)
2008-01-16 18:31:34:229 2720 e3c COMAPI -------------
2008-01-16 18:31:34:229 2720 e3c COMAPI -- START -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:31:34:229 2720 e3c COMAPI ---------
2008-01-16 18:31:34:229 2720 e3c COMAPI - Forced: No; Download priority: 3
2008-01-16 18:31:34:229 2720 e3c COMAPI - Updates in request: 2
2008-01-16 18:31:34:229 2720 e3c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-16 18:31:34:229 2720 e3c COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:31:34:260 980 d84 DnldMgr *************
2008-01-16 18:31:34:260 980 d84 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = MicrosoftUpdate]
2008-01-16 18:31:34:260 980 d84 DnldMgr *********
2008-01-16 18:31:34:260 980 d84 DnldMgr * Call ID =
{CB94C0E2-801B-42BD-BC82-05CA882D8B88}
2008-01-16 18:31:34:260 980 d84 DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-16 18:31:34:260 980 d84 DnldMgr * Updates to download = 2
2008-01-16 18:31:34:260 980 d84 Agent * Title = Windows Internet
Explorer 7 for Windows XP
2008-01-16 18:31:34:260 980 d84 Agent * UpdateId =
{63AD41D6-E29D-42B3-8FCE-46DC28EA45D4}.102
2008-01-16 18:31:34:260 980 d84 Agent * Bundles 1 updates:
2008-01-16 18:31:34:260 980 d84 Agent *
{C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
2008-01-16 18:31:34:260 980 d84 Agent * Title = Windows Malicious
Software Removal Tool - January 2008 (KB890830)
2008-01-16 18:31:34:260 980 d84 Agent * UpdateId =
{4146EAF1-B811-4222-B22F-CAB9554D965F}.100
2008-01-16 18:31:34:260 980 d84 Agent * Bundles 1 updates:
2008-01-16 18:31:34:260 980 d84 Agent *
{9479F8D9-33A8-4499-B173-B0FB743E4CC6}.100
2008-01-16 18:31:34:260 980 d84 DnldMgr *********** DnldMgr: New download
job [UpdateId = {C44BF113-A360-47C2-93AD-D90FB0F29C70}.101] ***********
2008-01-16 18:31:34:432 980 d84 DnldMgr * BITS job initialized, JobId =
{9CF13DF6-F1C4-49E8-8349-AEA83E2CDB3B}
2008-01-16 18:31:34:526 980 d84 DnldMgr * Downloading from

to
C:\WINDOWS\SoftwareDistribution\Download\0089cd1ec7c03d0a52caa6b6ea801507\d39b89c360fbaa9706b5181ae4718100687a5326 (full file).
2008-01-16 18:31:34:651 980 d84 Agent *********
2008-01-16 18:31:34:651 980 d84 Agent ** END ** Agent: Downloading
updates [CallerId = MicrosoftUpdate]
2008-01-16 18:31:34:651 980 d84 Agent *************
2008-01-16 18:38:01:463 980 eb4 DnldMgr BITS job
{9CF13DF6-F1C4-49E8-8349-AEA83E2CDB3B} completed successfully
2008-01-16 18:38:02:244 980 eb4 DnldMgr WARNING: File failed
postprocessing, error = 80246002
2008-01-16 18:38:02:244 980 eb4 DnldMgr Failed file: URL =
'http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ie7-windowsxp-x86-enu_d39b89c360fbaa9706b5181ae4718100687a5326.exe',
Local path =
'C:\WINDOWS\SoftwareDistribution\Download\0089cd1ec7c03d0a52caa6b6ea801507\d39b89c360fbaa9706b5181ae4718100687a5326'
2008-01-16 18:38:02:244 980 eb4 DnldMgr Error 0x80246002 occurred while
downloading update; notifying dependent calls.
2008-01-16 18:38:02:822 980 eb4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {9479F8D9-33A8-4499-B173-B0FB743E4CC6}.100] ***********
2008-01-16 18:38:03:151 980 eb4 DnldMgr * BITS job initialized, JobId =
{28BCF24F-E02C-4CAA-A294-99C536C92EBF}
2008-01-16 18:38:03:276 980 eb4 DnldMgr * Downloading from

to
C:\WINDOWS\SoftwareDistribution\Download\8c2cd6ae63d9a68818031dc07c70ea54\9106ad8bd0afeca1c77c2a0d6226acfa9fd20072 (full file).
2008-01-16 18:38:08:369 980 d84 Report REPORT EVENT:
{08CCCFCF-B760-4C5E-9F2A-250B68C8A85B} 2008-01-16
18:38:03:369-0900 1 161 101 {63AD41D6-E29D-42B3-8FCE-46DC28EA45D4} 102 80246002 MicrosoftUpdate Failure Content Download Error: Download failed.
2008-01-16 18:38:47:682 980 eb4 DnldMgr BITS job
{28BCF24F-E02C-4CAA-A294-99C536C92EBF} completed successfully
2008-01-16 18:38:47:776 980 eb4 DnldMgr WARNING: File failed
postprocessing, error = 80246002
2008-01-16 18:38:47:776 980 eb4 DnldMgr Failed file: URL =
'http://www.download.windowsupdate.com/msdownload/update/software/uprl/2008/01/windows-kb890830-v1.37-delta_9106ad8bd0afeca1c77c2a0d6226acfa9fd20072.exe',
Local path =
'C:\WINDOWS\SoftwareDistribution\Download\8c2cd6ae63d9a68818031dc07c70ea54\9106ad8bd0afeca1c77c2a0d6226acfa9fd20072'
2008-01-16 18:38:47:776 980 eb4 DnldMgr Error 0x80246002 occurred while
downloading update; notifying dependent calls.
2008-01-16 18:38:47:807 2720 c88 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:38:47:807 2720 c88 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 2, unaccounted = 0)
2008-01-16 18:38:47:807 2720 c88 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-01-16 18:38:47:807 2720 c88 COMAPI ---------
2008-01-16 18:38:47:807 2720 c88 COMAPI -- END -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:38:47:807 2720 c88 COMAPI -------------
2008-01-16 18:38:52:838 980 d84 Report REPORT EVENT:
{E6192A91-7B87-4133-B62E-76FB99C3FC37} 2008-01-16
18:38:47:838-0900 1 161 101 {4146EAF1-B811-4222-B22F-CAB9554D965F} 100 80246002 MicrosoftUpdate Failure Content Download Error: Download failed.

 

"MowGreen [MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> > <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

"MowGreen [MVP]" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> > <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->


hi, i have same issue with MS update on 2003 SP2 R2 server. log file is as
below. please tell me about next steps to solve this issue.
Thanks

2009-10-08 22:29:38:801 6024 1530 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0400) ===========
2009-10-08 22:29:38:801 6024 1530 Misc = Process: C:\Program
Files\Internet Explorer\IEXPLORE.EXE
2009-10-08 22:29:38:801 6024 1530 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2009-10-08 22:29:38:801 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-10-08 22:29:38:801 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:910 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-10-08 22:29:38:910 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:910 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-10-08 22:29:38:926 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:942 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-10-08 22:29:38:942 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:957 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-10-08 22:29:38:957 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:39:082 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-10-08 22:29:39:082 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:39:098 6024 1530 Setup *********** Setup: Checking whether
self-update is required ***********
2009-10-08 22:29:39:098 6024 1530 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup * IsUpdateRequired = No
2009-10-08 22:35:40:685 6024 1530 COMAPI -------------
2009-10-08 22:35:40:685 6024 1530 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-10-08 22:35:40:685 6024 1530 COMAPI ---------
2009-10-08 22:35:40:685 1008 f84 Agent *************
2009-10-08 22:35:40:685 1008 f84 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2009-10-08 22:35:40:685 1008 f84 Agent *********
2009-10-08 22:35:40:685 6024 1530 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-10-08 22:35:40:685 1008 f84 Agent * Online = Yes; Ignore download
priority = No
2009-10-08 22:35:40:685 1008 f84 Agent * Criteria = "IsInstalled=0 and
IsHidden=0"
2009-10-08 22:35:40:685 1008 f84 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2009-10-08 22:35:40:685 1008 f84 Agent * Search Scope = {Machine}
2009-10-08 22:35:40:700 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-10-08 22:35:40:700 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:40:779 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-10-08 22:35:40:779 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:40:779 1008 f84 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at

2009-10-08 22:35:40:779 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-10-08 22:35:40:794 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:40:904 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-10-08 22:35:40:919 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:40:919 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-10-08 22:35:40:919 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:41:029 1008 f84 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-10-08 22:35:44:857 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2009-10-08 22:35:44:872 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:44:903 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2009-10-08 22:35:44:919 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:44:919 1008 f84 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-10-08 22:35:44:919 1008 f84 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

2009-10-08 22:35:51:528 1008 f84 Driver Matched driver to device
PCI\VEN_1000&DEV_0054&SUBSYS_1F091028&REV_01
2009-10-08 22:35:51:528 1008 f84 Driver Status: 0x180000a, ProblemNumber:
00000000
2009-10-08 22:35:52:075 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2009-10-08 22:35:52:075 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:52:122 1008 f84 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2009-10-08 22:35:52:122 1008 f84 Misc Microsoft signed: Yes
2009-10-08 22:35:52:138 1008 f84 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-10-08 22:35:52:138 1008 f84 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

 

You don't have the same issue as the OP is running WinXP SP2.

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.


Masood wrote:
<snip><!--coloro:blue--><span style="color:blue <!--/coloro-->
> hi, i have same issue with MS update on 2003 SP2 R2 server. log file is as
> below. please tell me about next steps to solve this issue.
> Thanks... <!--colorc--><!--/colorc-->