[Solved] Windows 8 has erased my apps, files, configurations of my hp laptop, please help!

Hi, i bought 2 years ago an HP 2000 NOTEBOOK PC, it came with windows 8 and when i turned it on today it was like new, there-s nothing left, except some programs in my desktop, but they are like new (example: when i opened word it asked my named)

everything is like if i have never used it before, and i couldnt find any of my documents

i remember this happened like a year ago, but restarting it all came back to normality, but now it wont fix doing that

i-ve been reading this page in search of a solution, but since these documents are REALLY important to me because is my work, im here to see if anyone could help me, id be very thankful (im not expert at english, sorry if is hard to understand)

i read someone wrote a way to find my docx. by using the search options, and i have found them my docx. files, but i cant find a way to integrate them again to my system because if i search them from a windows folder i cant find any of them in my documents or my pictures, so this are my questions:

1) is there a way to put back my configuration, files, apps and everything as it was or i have to manually insert my documents in my system and forget my apps and configurations?

2) i read that i can use restore point and this wont affect my files, but if it goes wrong (the restore point option) is there a danger that i lost the opprtunity to fix all my files and configuration? (im asking this because i wont risk my work doing something that it might not be able to change). doing this restore point will be the solution to my problem or is this used for other typo of problems differente than mine?

3) what do you think is the problem or the reason that this happens? im worried that this has happened before and that it might happen again and as is very important to me i would want to prevent it.

ok thanks for your attention and sorry if my english is not good enough i can explain again if you want, i would be very pleased and thanked if someon help me in this trouble


P.D


I dont remember anything unusual or something before this happened but it might have stayed installing an update and maybe i didnt notice ant that might be the reason, but im not sure 100% what happened to cause this problem.

 

hi just letting you know that i fixed it with restore point, first time didnt work because avg antivirus but i turned it off and it worked

 

That is way too odd. It sounded at first like maybe a corrupted user and it could still be but the first thing I would want to rule out is Malware.
Why not post in our Malware Removal Forum here and read this first:
http://computerhelpforums.net/threa...lware-removal-help-winxp-vista-and-win7.4818/