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[Solved] Windows 8.1 new laptop issues

Discussion in 'Windows 8' started by Groudonkoorb, Feb 16, 2014.

  1. Groudonkoorb

    Groudonkoorb

    Joined:
    Feb 16, 2014
    Messages:
    7
    Operating System:
    Windows 8
    Hey all,
    I got a Lenovo Y410p about a month ago but i have been having some problems. I am not sure if these are problems specifically with my machine or if they are problems with windows or Lenovo.

    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 20216
    BIOS: 74CN44WW(V3.05)
    Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
    Memory: 8192MB RAM
    Available OS Memory: 8104MB RAM
    Page File: 4268MB used, 12027MB available
    1 TB hard drive

    1. It takes forever to turn on and restart. I restarted it the other day because windows update said it had updates and needed to restart my computer. It took over an hour to apply the updates and restart. For the most part the computer runs quickly but turning it off and on again takes an absurd amount of time.

    2. I have gotten a blue screen with a frowny face twice. Once while i was watching a youtube video and another time after I lifted up the screen to wake it up. The screen said windows had encountered a problem and needed to restart. It also said "System_thread exception not handled" the first time and "Kernal data inpage error" the second time.

    3. Once now the computer has frozen and the screen looked like it has snow on it. I can sort of see the desktop and the icons on it, but there are these white fuzzy things floating in front of everything.

    4. This seems to happen sometimes when I run steam. The desktop turns gray and I can only see the steam window. I can move my mouse but i can't click on anything and i can't start the task manager. It seems to fix itself if i wait around long enough, like 30 minutes.
     
  2. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    Let me ask a few questions. Are you using any third party program by any chance to add a start menu? What do you have running in startup (do a search for msconfig and then click on Task manager when it tells you to and open startup), please list. You mention when you come back from sleep, are you not shutting the laptop down at the end of the day? Running a laptop totally on power management is extremely foolish and could easily cause all the issues you are seeing as they suffer way too much from heat issues.
     
  3. Groudonkoorb

    Groudonkoorb

    Joined:
    Feb 16, 2014
    Messages:
    7
    Operating System:
    Windows 8
    I have the Pokki start button. I don't remember installing it, it just kinda appeared one day... strange.

    Under the Startup tab in task manager it has:
    Adobe reader
    advanced system care 7
    amd duel core optimizer
    Avira antivirus system tray tool
    apple push
    Avira.OE.Systray
    Btmshellex
    delayed launcher
    dropbox
    ETD control center
    express tray
    facebook installer
    google drive
    HD audio background process
    hkcmd module
    igfxTray module
    intel services manager
    iTunes helper
    Java(tm) update scheduler
    launcher
    Lenovo battery management software Ver 8.0
    Lenovo energy management software Ver 8.0
    Lenovo Onekey Theater Application
    MUI startmenu application
    NVIDIA geforce experience backend
    NVIDIA capture server proxy
    persistence module
    Realtek HD audio manager
    RTFtrack
    seagate dashboard
    seagate dashboard
    sticky notes

    I do leave my computer on all the time, but i put it in sleep mode at night. I have been told that it is better to leave your computer on, but if you think that turning it off will fix my problem then i will start doing that.
     
  4. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    Whoever told you it is better to leave it on all the time and use sleep is incorrect for a laptop and that is most of your problem. Leave it on durng the day if you must, but shut it down when you go to sleep and you will see a world of difference.
    Uninstall "Advanced System Care" which probably cause the rest of your slowdown from "Programs and Features" in "Control Panel" and pray we caught it in time and you don't have to reinstall windows to repair the damage that caused to your system registry. If you don't see Programs and Features in Control Panel up top on the right where it says "view by" drop down menu put a checkmark in "Large Icons" and then you will alphabetically 2/3 way down.
    Leave these things below checked in startup and uncheck everything else then restart your pc:
    Avira antivirus system tray tool ,Avira OE.Systray,Java(tm) update scheduler, intel services manager, amd duel core optimizer
     
  5. Groudonkoorb

    Groudonkoorb

    Joined:
    Feb 16, 2014
    Messages:
    7
    Operating System:
    Windows 8
    I have used Advanced System care for my 7 and Xp machines and it has never caused a problem. I will start shutting off my computer before i go to sleep though.
     
  6. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,459
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    You've been very lucky so far because it's only a matter of time.
     
  7. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    If you are going to keep that installed and use it, we cannot help you but if I were you, make certain you have either Windows 8 disks or restore disks handy as through use of that it is 100% guaranteed you will be restoring some day real soon and the more you use it and tweak the registry, the slower you will make your pc and that is not just my opinion. Have a read on why we recommend you NEVER us a reg cleaner:
    http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html


    http://www.edbott.com/weblog/?p=643


    http://support.microsoft.com/kb/2563254
     
  8. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

    Joined:
    May 2, 2009
    Messages:
    2,801
    Location:
    In front of a monitor in Blackburn Lanc's UK.
    Operating System:
    Windows 7
    I will also add that Iobit, the Chinese company that make that Advanced System Care rubbish have a very poor record regarding their business ethics, including being sued for stealing parts of Malwarebytes, more about them here :-

    http://thewebatom.net/blog/iobit-is-a-sucky-company/

    Nev.
     
  9. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    And actually to add to that, that site tries to load every conceivable piece of scumware available to man (or woman) onto your system when you are there. The only worse one that Iobit, and Iobit is a close second would be Piriform.
     
  10. Groudonkoorb

    Groudonkoorb

    Joined:
    Feb 16, 2014
    Messages:
    7
    Operating System:
    Windows 8
    Wow i did not know that about Iobit, i am going to stop using it from now on. Thanks for the heads up.

    Last I disabled all the programs on start up except for the ones mentioned by Rich-M and turned off my computer before i went to bed. This morning when i turned it on the computer booted in about 3 minutes, but after i logged in my desktop appeared briefly and then the screen turned light gray(I think the same gray as my theme) and i could see a small box with my desktop in the upper left corner. It looked like when i am in an app and if i want to switch back to the desktop i move my mouse to the corner and i click on the image of my desktop. I turned off my computer and turned it back on but the same thing happened. So then i turned it off and on again and this time it worked just fine. Third time is the charm eh? After making a recovery disk and backing up my files i restarted my computer again to see if i could replicate the problem but my computer turned without any problems.

    Thanks for all of your help so far, i'll post when something bad happens again.
     
  11. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    When you take that much out of startup, those changes could easioly take a long time and stall bootup even more until the system gets used to the changes.
    It should seem a lot faster because you had probab ly the most I have ever seen running iun the background all totally unnecessary. Should something not work i.e. scanner
    then some of those i.e. HP can be rechecked they don't go away.
     

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