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windows 10 freezes

Discussion in 'Windows 10' started by Misty, Jun 18, 2020.

  1. Misty

    Misty Registered Members

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    My laptop keeps on freezing for several hours.Ive taken out plugs,then replaced them.Its been updated a week ago.This has been going on for some months now.Im disabled and housebound,so i really need it working.Any help please.
     
    Misty, Jun 18, 2020
    #1
  3. Tony D

    Tony D Administrator Administrator

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    Can you pin point a program that's running when the computer freezes? For instance, if it happens when you use Chrome, then we have to look at reloading Chrome or disabling any extensions you may have loaded. Of maybe pin point to a place in time when you installed a program or device.
     
    Tony D, Jun 18, 2020
    #2
  4. IJAC

    IJAC Super-Moderator Super Moderators

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    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
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    Also could be heat related if the fan and heat sink get clogged with dust. Laptops are prone to this happening they are so compact inside. If you could get someone to help you, get a can of compressed air and carefully blow out where the vent is. You could also try and put a small household fan by the vent and blow cool air in to see if that has any affect.
     
    IJAC, Jun 18, 2020
    #3
    Tony D likes this.
  5. Misty

    Misty Registered Members

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    It does not matter what i do on the laptop,it freezes,emails,ebay,browsing.I dont understand about devices,i only have this laptop.And i use chrome with no extentions.I have just paid alot of money,to have this problem sorted.As well as been giveing a through clean.
     
    Misty, Jun 18, 2020
    #4
  6. Tony D

    Tony D Administrator Administrator

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    Thanks for the update.

    Are you using a browser to get to your email? If you are, then everything you mentioned involves a browser - emails, eBay, Browsing. So consider using another browser to testing purposes. Your Windows 10 computer should have Edge installed. Use that for a while instead of Chrome and see what happens. Edge and Chrome do the same thing. Edge is made by Microsoft, Chrome is made by Google.

    As IJAC mentioned, it could be heat related. Are you using the laptop on a smooth surface? If you're using it on something like your lap or some piece of cloth, you may be blocking the heat exhaust.

    Also, do you hear the fan running? If not, you may have a bad fan.

    Can you provide the make and model of your laptop so we can see what we're dealing with.
     
    Tony D, Jun 18, 2020
    #5
  7. Misty

    Misty Registered Members

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    aspire es 15.No fan running,but im abit deaf.I will try edge.
     
    Misty, Jun 19, 2020
    #6
  8. Rustys

    Rustys Registered Members

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    How long ago and what is the laptop sitting on while you are using it. Would contact them if it still is not working properly if the repairs were one with in a reasonable amount of time. They should honor their work for some period of time.
     
    Rustys, Jun 19, 2020
    #7
    Tony D likes this.
  9. Misty

    Misty Registered Members

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    I have downloaded edge,but its not responding.I have ased tohave it looked at again.But no joy.Thankyou for your help.
     
    Misty, Jun 20, 2020
    #8
  10. Tony D

    Tony D Administrator Administrator

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    As Rustys noted, it might be best to have whoever worked on it before to take another peek.
     
    Tony D, Jun 20, 2020
    #9
  11. Rustys

    Rustys Registered Members

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    Memory:
    64 MB RAM 48 MB ROM
    Hard Drive:
    Yes
    Graphics Card:
    4 D
    Power Supply:
    Solar
     
    Rustys, Jun 20, 2020
    #10

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