VERIZON thanking me for an email payment I did not make

It sounds like a scam if they thanked you for something you didn't do. If they provided a link, don't click on it. Contact Verizon directly. You have to be patient waiting to talk to someone, but once you get someone on the phone, they are usually helpful.

btw: I've been paying Verizon for my phone bill via auto payment for over 30 years. Never had a problem with it. They send you the bill by postal main with a note telling you not to send a check and that the payment will be deducted from your bank account on a certain day. All you have to do is ensure the funds are in your bank. No muss, no fuss. No trip to the mailbox, no postage., no late fees. I've also been using autopayment for my electric (PECO) and water (AQUA) bills.

 

It is a scam! Think about it: Verizon doesn't know your email address. My Verizon bill is auto deducted from a bank account, like Tony. We've lived here 33 years so it has been this way for about 32 years. I have everything that can be auto-paid from an account done that way. The only holdout is water. We can't autopay that but now they've added a pay by phone so my husband calls, gives a credit card number and can instantly pay that way.
We simply don't trust the mail. I was worried this month that my bank statement wouldn't come. It finally showed up yesterday about a week later than usual.

Verizon now knows my email address because we had no dial tone. My husband was on the cellphone for a total of over 2 1/2 hours trying to get help. We got help, he told us what to do, then hung up. We followed instructions which didn't help, as we suspected, then we were forced to get it another queue for an endless wait. Eventually Verizon had me create an online account. Because of this, I get notifications specially addressed to my husband's name, telling us the next months bill and the amount. When the bill is auto-deducted, I get another email.
I've decided to keep these notifications coming because once or twice, the phone bill never came in the mail. (I blame our awful mail service for that). If it happens again, I can login at the Verizon site and view the phone bill. Then I can print out what I want.

 

Yes sir.

 

The difference between scam emails and real emails from Verizon: real emails will have identifying information like your account number or your phone number and possibly the name that the account is in.
Scam emails say Dear Customer or use some generic title. Not much information about your true account is contained in the email and it will probably have a link that you are asked to click on. DON'T!

We get scam phone calls from Verizon. Someone wants to verify account details. We hang up. Verizon has all our details because they get paid monthly automatically. They have our mailing address because our bill is mailed. They have our account number, otherwise they could not take the correct account out of the bank account. They have our phone number - it is printed at the top of the bill.

One day, I'll play along and see what the scammer at the other end of the phone wants to know.

 

That looks legit. To be sure, don't click on the link. Go directly to your Verizon account and sign up for auto pay if you wish.

I mentioned in post #2

 

We too have been on autopay for 30 years or longer. We've never had a problem.

Autopay: phone, gas, electric, cable, and health insurance premiums.

Since my husband's monthly Social Security goes into this account, there is money to deduct the above items.

 

Learn to ignore and dump in the trash.
This is the first of two emails I get every month from Verizon.