1. Welcome Guest! In order to create a new topic or reply to an existing one, you must register first. It is easy and free. Click here to sign up now!.
    Dismiss Notice

USB ports not fully functional

Discussion in 'Miscellaneous Hardware' started by Tony D, Apr 26, 2021.

  1. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,124
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    I installed a refurbished computer today. I'm assuming it was a clean install of W10 Pro from some image. It didn't activate automatically. I had to enter the provided license key to activate Windows. That went fine.

    I found there were two USB ports in the back that would not recognize the USB-connected printer or USB mouse. I didn't even get the ba-loop sounds when plugging them in or removing them. They did however recognize a USB flash drive.

    Other ports recognized the printer, mouse and USB flash drive. I didn't check the keyboard.

    Any one else seen this or know why a USB port would recognize a flash drive but not a mouse or printer.
     
  2. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Sounds like it may have been a power issue on the rear ports...maybe even intermittent.

    So it was a new install of Windows 10? Did you happen to check Device Manager to see if all the drivers were installed?
     
    allheart55 (Cindy E) likes this.
  3. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,124
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Yes, I did go into Device Manager. No issues noted.

    I thought about a power issue. I can understand lack of power for a mouse, but a USB connection to a printer shouldn't use much, if any, power. There was enough power to fire up a 32 GB USB 3.1 flash drive.
     
    IJAC likes this.
  4. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Ya, that's the weird part. It's why I said that maybe it's intermittent.

    Oh wait.. maybe aliens???
     
    IJAC likes this.
  5. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Were those two ports usb2 or 3?
     
  6. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,124
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    I'm not sure. I don't remember seeing any blue on the ports. Looking at the manual (and I'm not in front of the machine so this is from memory) and I'm pretty sure I was using the USB 3 ports.

    What are you thinking?
     
  7. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    At this point, I wouldn't say I'm thinking. More like "grasping at straws" :biggrin:

    My next best guess (given that it was a clean install) is a driver issue. I know you said you checked device manager, but did you expand both the USB controller heading and the usb device heading? Did you run a Windows update and expand the "optional" update heading>Hardware Drivers?
     
    IJAC likes this.
  8. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    If you've done the above and it all shows as good, then it seems to me that in one way or another, those 2 USB are somehow defective. Do you know if those 2 usb ports were on a separate mobo header?
     
    IJAC likes this.
  9. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,124
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    I didn't delve into the Device Manager, nor did I check for updates. I can do that later in the week.
    Looking at my notes, the ports in question were USB 3. They were on the rear panel. There were 4 USB 3 ports in a row. The top two worked OK, the bottom two were the ones with the issue.
     
  10. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Despite USB 3 supposedly being backwards compatible, I have heard off some devices designed for usb2 not being recognized on usb3. So that might be a possibility. It will be interesting to see if the expanded usb headings in device manager show anything unusual and/or the optional hardware updates show hardware drivers. Perhaps the usb2 drivers are installed, but the enhanced usb3 drivers aren't...or they need an update.
     
    IJAC likes this.
  11. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,124
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Interesting as the flash drive was USB 3.1. This was recognized. The mouse and printer were not - and, probably not USB 3.
     
  12. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    It is seeming like a usb2 / usb3 compatibility problem.

    So ya, check out what we discussed. There may even be a bios update showing in the hardware updates. Now that I mentioned the bios, see if there is a setting in the bios that refers to enabling legacy devices on usb3, or other similar usb settings in the bios.
     
    IJAC likes this.
  13. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,124
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Keep in mind, the other USB 3 ports worked with the printer and mouse.
     
  14. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,312
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Other usb3 ports on the back or the front? It still might apply if the usb ports in question are on a different mobo header.

    Either way, you've got some good suggestions to check out. I'm interested in hearing about what you find.
     
    IJAC and Tony D like this.
  15. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    566
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    I had this happen back in the old days when there were the bad capacitors going around. It happened to my first computer I built the USB ports would act this way. I think all the bad capacitors are gone now though. Just thought I would mention it. I believe Seth is on to something with the compatibility problem.
     
    Seth Anthony and Tony D like this.

Share This Page