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[Solved] Upgrading from Windows 8.1 to Windows 10

Discussion in 'Windows 10' started by Terry, May 1, 2016.

  1. Terry

    Terry Registered Members

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    A few weeks ago I upgraded from Windows 7 to Windows 10 on my laptop with no problem
    what soever. How I am attempting to upgrade from Windows 8.1 to Windows 10 on my
    desktop computer and can not do it. When I click the Windows free upgrade on the right
    bottom of my monitor nothing happens. It does not show "Reserve my upgrade" nor "up
    date now", nor "update later" and finally "schedule my upgrade". No matter what I do I
    cannot upgrade to Windows 10. Please help me with this problem.

    Thank you,
    Terry
     
    Terry, May 1, 2016
    #1
  3. Tony D

    Tony D Administrator Administrator

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    Tony D, May 1, 2016
    #2
  4. Terry

    Terry Registered Members

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    Terry, May 1, 2016
    #3
  5. Tony D

    Tony D Administrator Administrator

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    Go to the folder where you downloaded the file, probably your Downloads folder. Double-click on it to run it.

    Alternatively, go back to that link and instead of Saving the file, choose Run.
     
    Tony D, May 1, 2016
    #4
  6. Terry

    Terry Registered Members

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    Tony D, I went to the folder in mt download folder and touble clicked it. The only two option is save and cancel. There is no run.
     
    Terry, May 2, 2016
    #5
  7. Tony D

    Tony D Administrator Administrator

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    You should this file: GetWindows10-Web_Default_Attr

    When you double click to open it, you should see this window (open the attachment if you don't see my screen shot). Click on Upgrade now.

    upload_2016-5-2_9-24-20.png
     
    Tony D, May 2, 2016
    #6
  8. Terry

    Terry Registered Members

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    Tony D.,
    I clicked on your attachment and clicked on "Upgrade now" but nothing happened. Any other suggestions?

    Thanks,
    Terry
     
    Terry, May 2, 2016
    #7
  9. Rustys

    Rustys Registered Members

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    Terry how long are you waiting. With the amount of traffic that they are possibility having there, may be a delay in the response. What security software (antivirus, spam ware, so on so forth) do you have running. That may be blocking it for some reason.
     
    Rustys, May 2, 2016
    #8
  10. Tony D

    Tony D Administrator Administrator

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    Hi Terry, let me try to explain this a bit differently.

    When you went to your Downloads folder, did you see a file called GetWindows10-Web_Default_Attr?
     
    Tony D, May 2, 2016
    #9
  11. Terry

    Terry Registered Members

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    Tony D...I opened the attachment you sent me and attempted to click on the "Upgrade now" but the box it was in remained gray and I could not connect. I don't know what else to do.
     
    Terry, May 2, 2016
    #10
  12. Tony D

    Tony D Administrator Administrator

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    Did you find this file in your Downloads folder? GetWindows10-Web_Default_Attr
     
    Tony D, May 2, 2016
    #11
  13. Rich M

    Rich M Guest

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    Rich M, May 2, 2016
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  14. Terry

    Terry Registered Members

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    Tony D.. No, I can not find it in my downloads folder. No matter what I do I can't upgrade to Windows 10. As I stated with my
    first post with this problem, I had no problems whatsoever with I upgraded to Windows 10 from Windows 7 on my laptop.
     
    Terry, May 3, 2016
    #13
  15. Tony D

    Tony D Administrator Administrator

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    Tony D, May 3, 2016
    #14
  16. Rustys

    Rustys Registered Members

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    Is there another user on that system that you can download the file to and see if it will run for you that way?

    Might even try creating a user to try with.
     
    Last edited by a moderator: May 4, 2016
    Rustys, May 3, 2016
    #15
  17. Terry

    Terry Registered Members

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    Tony D., thank you for for all the help you provided with my problem. I was finally able to upgrade to Windows 10 for my desktop computer. I truly appreciate it.

    Terry
     
    Terry, May 4, 2016
    #16
  18. Drew

    Drew Registered Members

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    Terry,

    Go HERE to the Download Tool Now button. Use it to Upgrade your 8.1 or use it to make install media (DVD or USB) & Upgrade w/ that.
     
    Drew, May 4, 2016
    #17

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