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Update Manager

Discussion in 'Windows Vista' started by btapatches, Sep 12, 2007.

  1. btapatches

    btapatches Guest

    I am running windows vista home premium upgrade that came with my Dell
    notebook. Every time I restart or turn on my computer I get an error message
    from update manager. The error message is Error #-5 from installshield. I
    have looked at the install shield consumer website but there is nothing
    helpful listed there. Is anyone else getting this message and if so does
    anybody have any solutions or how to fix this error. I do not seem to have
    any problems with my operating system. Thanks for any help provided.
     
  2. I have exactly the same error message and oddly enough I also use a Dell
    laptop. I have tried unsuccesfully to ask all parties, all to no avail.
    Annoying little thing added to all the other annoying Vista problems. Best of
    luck to anyone who can help.

    "btapatches" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I am running windows vista home premium upgrade that came with my Dell
    > notebook. Every time I restart or turn on my computer I get an error message
    > from update manager. The error message is Error #-5 from installshield. I
    > have looked at the install shield consumer website but there is nothing
    > helpful listed there. Is anyone else getting this message and if so does
    > anybody have any solutions or how to fix this error. I do not seem to have
    > any problems with my operating system. Thanks for any help provided.<!--colorc--><!--/colorc-->
     
  3. DellCA

    DellCA Guest

  4. Malke

    Malke Guest

    Brian Sigsworth wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I have exactly the same error message and oddly enough I also use a Dell
    > laptop. I have tried unsuccesfully to ask all parties, all to no avail.
    > Annoying little thing added to all the other annoying Vista problems. Best of
    > luck to anyone who can help.
    >
    > "btapatches" wrote:
    > <!--coloro:green--><span style="color:green <!--/coloro-->
    >> I am running windows vista home premium upgrade that came with my Dell
    >> notebook. Every time I restart or turn on my computer I get an error message
    >> from update manager. The error message is Error #-5 from installshield. I
    >> have looked at the install shield consumer website but there is nothing
    >> helpful listed there. Is anyone else getting this message and if so does
    >> anybody have any solutions or how to fix this error. I do not seem to have
    >> any problems with my operating system. Thanks for any help provided.<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

    The message is probably coming from a third-party updater. Go to Control
    Panel and set it to Classic view so you can find things. Look for a
    Software Updater applet. This updater is usually installed with programs
    like Roxio, Sonic, etc. Double-click it and disable the automatic updating.


    Malke
    --
    Elephant Boy Computers

    "Don't Panic!"
    MS-MVP Windows - Shell/User
     
  5. Bri

    Bri Guest

    Lol, thanks for the info John but I got a freeze. So for the time being I
    will ignore the error message.
    --
    Brian


    "DellCA" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > John here, customer advocate at Dell headquarters.
    >
    > I did a little digging, and found the following fix:
    >
    > 'Update Manager Error 5'
    > ()
    >
    > It does note that this error is not critical, so ignoring it is an
    > option. Have either of you attempted this fix? If so, what were the
    > results?
    >
    > John
    > Dell Customer Advocate
    >
    >
    > --
    > DellCA
    > <!--colorc--><!--/colorc-->
     
  6. DellCA

    DellCA Guest

    A freeze, huh?

    Well, ignoring it is a viable option. If you run into any more grief,
    feel free to contact me:

    customer_advocate@dell.com 'ATTN:John'


    --
    DellCA
     
  7. cindez

    cindez Guest

    I am elso encountering the same undefined Installshield error -5, also using
    a Dell machine and Vista Home Premium. I guess I will used the "ignore"
    option proposed in this thread, or turn off the 3 programs that Installshield
    is managing: Roxio Update Manager, Roxio Creator DE, and Installshield Update
    Manager. But since this has been reported by several persons using a Dell
    system, does this not suggest a possible incompatibility between Dell and
    Vista that needs to be addressed by these manufacturers, perhaps along with
    Installshield and the 3rd parties? If so, how do we get their attention?

    "Malke" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Brian Sigsworth wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    > > I have exactly the same error message and oddly enough I also use a Dell
    > > laptop. I have tried unsuccesfully to ask all parties, all to no avail.
    > > Annoying little thing added to all the other annoying Vista problems. Best of
    > > luck to anyone who can help.
    > >
    > > "btapatches" wrote:
    > > <!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    > >> I am running windows vista home premium upgrade that came with my Dell
    > >> notebook. Every time I restart or turn on my computer I get an error message
    > >> from update manager. The error message is Error #-5 from installshield. I
    > >> have looked at the install shield consumer website but there is nothing
    > >> helpful listed there. Is anyone else getting this message and if so does
    > >> anybody have any solutions or how to fix this error. I do not seem to have
    > >> any problems with my operating system. Thanks for any help provided.<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    >
    > The message is probably coming from a third-party updater. Go to Control
    > Panel and set it to Classic view so you can find things. Look for a
    > Software Updater applet. This updater is usually installed with programs
    > like Roxio, Sonic, etc. Double-click it and disable the automatic updating.
    >
    >
    > Malke
    > --
    > Elephant Boy Computers
    >
    > "Don't Panic!"
    > MS-MVP Windows - Shell/User
    > <!--colorc--><!--/colorc-->
     
  8. Has there been a fix for error #-5 from installshield, please help, I'm tired
    of this message. Thanks.


    "DellCA" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > A freeze, huh?
    >
    > Well, ignoring it is a viable option. If you run into any more grief,
    > feel free to contact me:
    >
    > customer_advocate@dell.com 'ATTN:John'
    >
    >
    > --
    > DellCA
    > <!--colorc--><!--/colorc-->
     
  9. jean1973

    jean1973 Guest

    I too have a vista home Dell and also have same error code with
    installshield (error #5).
    I have an even bigger problem (and yes, I went to their website and
    tried their patch and disabled the roxio, et al.....)

    I cannot seem to upgrade to service pack 2! I am wondering if the
    installshield problem has anything to do with it. I have 32 bit machine
    (Notebook-- inspiron 1520) and have service pack one. Am befuddled. Have
    been tinkering around all day. Had three different error codes when the
    machine crashed to blue screen and none are searchable on Google.
    Perplexed to think I have the only computer in the universe with this
    multifocal problem. Trying to pinpoint the culprit before I call Dell
    Technical service.


    --
    jean1973
    Posted via
     
  10. Tae Song

    Tae Song Guest

    "jean1973" <jean1973.3zckw4@no-mx.forums.vistaheads.com> wrote in message
    news:jean1973.3zckw4@no-mx.forums.vistaheads.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I too have a vista home Dell and also have same error code with
    > installshield (error #5).
    > I have an even bigger problem (and yes, I went to their website and
    > tried their patch and disabled the roxio, et al.....)
    >
    > I cannot seem to upgrade to service pack 2! I am wondering if the
    > installshield problem has anything to do with it. I have 32 bit machine
    > (Notebook-- inspiron 1520) and have service pack one. Am befuddled. Have
    > been tinkering around all day. Had three different error codes when the
    > machine crashed to blue screen and none are searchable on Google.
    > Perplexed to think I have the only computer in the universe with this
    > multifocal problem. Trying to pinpoint the culprit before I call Dell
    > Technical service.
    >
    >
    > --
    > jean1973
    > Posted via
    ><!--colorc--><!--/colorc-->

    Installshield shouldn't have anything to do with SP2 not installing. What
    error do you get when you try to install SP2?
     
  11. Guest

    What arethe blue screen codes?

    --
    ..
    --
    "jean1973" <jean1973.3zckw4@no-mx.forums.vistaheads.com> wrote in message
    news:jean1973.3zckw4@no-mx.forums.vistaheads.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >
    > I too have a vista home Dell and also have same error code with
    > installshield (error #5).
    > I have an even bigger problem (and yes, I went to their website and
    > tried their patch and disabled the roxio, et al.....)
    >
    > I cannot seem to upgrade to service pack 2! I am wondering if the
    > installshield problem has anything to do with it. I have 32 bit machine
    > (Notebook-- inspiron 1520) and have service pack one. Am befuddled. Have
    > been tinkering around all day. Had three different error codes when the
    > machine crashed to blue screen and none are searchable on Google.
    > Perplexed to think I have the only computer in the universe with this
    > multifocal problem. Trying to pinpoint the culprit before I call Dell
    > Technical service.
    >
    >
    > --
    > jean1973
    > Posted via
    > <!--colorc--><!--/colorc-->
     

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