Update Error 80070057

"RobAnt" <RobAnt@discussions.microsoft.com> wrote in message
news:64F8324C-09A1-44F0-9433-9C2D23654AD6@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Robert
>
> This is as far as I can go. My next option - unless you, or anyone else,
> can diagnose this and give me some sort of resolution - is to do a complete<!--colorc--><!--/colorc-->


You still haven't done a sufficient diagnosis IMO.
By installing it manually you should be completely independent of the WU/AU
distribution machinery. So you should be looking for alternate diagnostics
(e.g. install log and verbose install log) from that. If you can't figure out the
names of such diagnostics using simpler tools such as File Search (e.g. search
for files changed on the day the update was run and then sort by timestamp),
then you could use ProcMon to find them.

<!--coloro:blue--><span style="color:blue <!--/coloro-->
> reinstallation of Vista. And I can't even guarantee that would resolve this
> issue, I would simply be doing it before installing any software.
>
> Anyway, here is another printout from the update log. I ran this as an
> administrator and left it for 3 hours before restarting my PC (I went to
> Tesco to get some new specs).
>
> Again, my firewall and AV unloaded & the windows firewall reinstated as
> before:-
>
> ** Begins **
> 2008-03-25 10:55:18:815 1068 132c Misc =========== Logging initialized<!--colorc--><!--/colorc-->

....<!--coloro:blue--><span style="color:blue <!--/coloro-->
> It seems remarkably short<!--colorc--><!--/colorc-->


QED. ; )


BTW this was written before trying to do any further analysis on
your WU/AU log. If I see anything new or interesting in it I'll
comment further later. For now I strongly urge you (again) to try
to find *alternate* diagnostics for your install attempts.


Good luck

Robert
---

 

@ PA Bear

I have tried to post a ticket on support.microsoft.com, as you suggest, but
it doesn't work and implies that I should try data. However, I have been
trying for quite some time - before your reply.

Is there a UK equivalent?

I will, of course, look at your other suggestions.


Rob
+

 

"RobAnt" <RobAnt@discussions.microsoft.com> wrote in message
news:8922C550-322D-4798-8201-BE2D1CAB7532@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi again Robert
>
> Ok - so now I downloaded the full 434mb service pack from the MS Website.
>
> I once again stopped my firewall and anti virus, and enabled the Windows
> firewall and adjusted to recommended settings.
>
> Then I ran the service pack Windows6.0-KB936330-X86-wave0.exe.
>
> The update ran for about 5 or 6 minutes and disappeared without rebooting
> Windows. However disk accessing continued for about a further 10 minutes
> before slowing down to virtually no disk accessing. After a while I rebooted
> Windows.
>
> You will not that the update says the user declined to run update after
> rebooting. In fact I wasn't given the option.
>
> There were no error messages - it simply stopped.<!--colorc--><!--/colorc-->


That might be analogous to a /quiet option. E.g. do the install under a non-admin
account, notify the admin and do the final (copy) phase later. Again, I would expect
to see some better clues for this in an _install_ log, not the WU/AU log.

One of the biggest deficiencies in both the WU/AU log and the various update install logs
IMO is that there is no record of whether the boot copy worked. What I have suggested
installers could try to confirm this phase is:
1. check if boot-time copying is required. E.g. look in the update's install log
or look in the Event log (e.g. using the Event Viewer)
2. If it is, before booting look in the registry for the list of modules to be copied
and their respective targets: PendingFileRenameOperations
3. Capture that list. (It will disappear during the boot.) And use it to check
the current versions and properties of the modules involved. E.g. use filever
to expedite this task.
4. Do the boot. (One question I have always had but never had the courage
or necessity to check, is if a safe mode boot would achieve the same copying?
Then I think that I would do that instead of allowing potential interferers to be
started at the same time.) A possible diagnostic for this step would be ProcMon's
Boot Logging option.
5. (Post boot Use the list of modules captured in step 3 to repeat those checks.
If a target now doesn't have the same attributes that the source had
you would have an explanation for why an update keeps being reoffered.


<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> I am going to run this one again - but this time "As Administrator" (even
> though I am using an administrator account).
>
> However, here is the resulting log entries for this attempt:<!--colorc--><!--/colorc-->
....

Still irrelevant I think. ; )


Robert
---

 

Assuming you've Allowed cookies for microsoft.com and you're located in the
UK, should present
you the Email Support option.

And/or use the link under "Need More Help?" in top-right of

--
~PA Bear


RobAnt wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> @ PA Bear
>
> I have tried to post a ticket on support.microsoft.com, as you suggest,
> but
> it doesn't work and implies that I should try data. However, I have been
> trying for quite some time - before your reply.
>
> Is there a UK equivalent?
>
> I will, of course, look at your other suggestions.<!--colorc--><!--/colorc-->
<paste>


PA Bear [MS MVP] wrote:<!--coloro:blue--><span style="color:blue <!--/coloro--><!--coloro:green--><span style="color:green <!--/coloro-->
>> 2008-03-25 14:00:56:899 1068 132c Shutdwn user declined update at
>> shutdown<!--colorc--><!--/colorc-->
>
> How do you explain the above?
>
> ===============================
>
> Start a free Windows Update support incident request:
>
>
> Support for Windows Update:
>
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site:
>
> For enterprise customers, support for security updates is available
> through
> your usual support contacts.
>
> RobAnt wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Robert
>>
>> This is as far as I can go. My next option - unless you, or anyone else,
>> can diagnose this and give me some sort of resolution - is to do a
>> complete
>> reinstallation of Vista. And I can't even guarantee that would resolve
>> this
>> issue, I would simply be doing it before installing any software.
>>
>> Anyway, here is another printout from the update log. I ran this as an
>> administrator and left it for 3 hours before restarting my PC (I went to
>> Tesco to get some new specs).
>>
>> Again, my firewall and AV unloaded & the windows firewall reinstated as
>> before:-
>>
>> ** Begins **
>> 2008-03-25 10:55:18:815 1068 132c Misc =========== Logging initialized
>> (build: 7.0.6000.381, tz: -0000) ===========
>> 2008-03-25 10:55:18:950 1068 132c Misc = Process:
>> C:Windowssystem32svchost.exe
>> 2008-03-25 10:55:19:020 1068 132c Misc = Module:
>> c:windowssystem32wuaueng.dll
>> 2008-03-25 10:55:18:815 1068 132c Service *************
>> 2008-03-25 10:55:19:182 1068 132c Service ** START ** Service: Service
>> startup
>> 2008-03-25 10:55:19:280 1068 132c Service *********
>> 2008-03-25 10:55:21:939 1068 132c Agent * WU client version
>> 7.0.6000.381
>> 2008-03-25 10:55:22:065 1068 132c Agent * Base directory:
>> C:WindowsSoftwareDistribution
>> 2008-03-25 10:55:22:243 1068 132c Agent * Access type: No proxy
>> 2008-03-25 10:55:22:394 1068 132c Agent * Network state: Connected
>> 2008-03-25 10:56:08:301 1068 132c Agent *********** Agent: Initializing
>> Windows Update Agent ***********
>> 2008-03-25 10:56:08:301 1068 132c Agent *********** Agent: Initializing
>> global settings cache ***********
>> 2008-03-25 10:56:08:302 1068 132c Agent * WSUS server: <NULL>
>> 2008-03-25 10:56:08:302 1068 132c Agent * WSUS status server: <NULL>
>> 2008-03-25 10:56:08:302 1068 132c Agent * Target group: (Unassigned
>> Computers)
>> 2008-03-25 10:56:08:302 1068 132c Agent * Windows Update access
>> disabled:
>> No 2008-03-25 10:56:08:446 1068 132c DnldMgr Download manager restoring 0
>> downloads
>> 2008-03-25 10:56:08:447 1068 132c AU ########### AU: Initializing
>> Automatic
>> Updates ###########
>> 2008-03-25 10:56:08:447 1068 132c AU # Approval type: Scheduled (User
>> preference)
>> 2008-03-25 10:56:08:447 1068 132c AU # Scheduled install day/time:
>> Every
>> day at 3:00
>> 2008-03-25 10:56:08:447 1068 132c AU # Auto-install minor updates: Yes
>> (User preference)
>> 2008-03-25 10:56:08:448 1068 132c AU Setting AU scheduled install time to
>> 2008-03-26 03:00:00
>> 2008-03-25 10:56:08:449 1068 132c AU AU finished delayed initialization
>> 2008-03-25 10:56:08:673 1068 132c Report *********** Report:
>> Initializing
>> static reporting data ***********
>> 2008-03-25 10:56:08:673 1068 132c Report * OS Version =
>> 6.0.6000.0.0.66304
>> 2008-03-25 10:56:08:673 1068 132c Report * OS Product Type = 0x00000003
>> 2008-03-25 10:56:08:703 1068 132c Report * Computer Brand = MSI
>> 2008-03-25 10:56:08:703 1068 132c Report * Computer Model = MS-7236
>> 2008-03-25 10:56:08:705 1068 132c Report * Bios Revision = V9.5
>> 2008-03-25 10:56:08:705 1068 132c Report * Bios Name = Default System
>> BIOS
>> 2008-03-25 10:56:08:705 1068 132c Report * Bios Release Date =
>> 2007-09-27T00:00:00
>> 2008-03-25 10:56:08:705 1068 132c Report * Locale ID = 2057
>> 2008-03-25 14:00:56:899 1068 132c Shutdwn user declined update at
>> shutdown
>> 2008-03-25 14:00:56:900 1068 132c AU AU initiates service shutdown
>> 2008-03-25 14:00:56:943 1068 132c AU ########### AU: Uninitializing
>> Automatic Updates ###########
>> 2008-03-25 14:00:57:256 1068 132c Service *********
>> 2008-03-25 14:00:57:256 1068 132c Service ** END ** Service: Service
>> exit
>> [Exit code = 0x240001]
>> 2008-03-25 14:00:57:256 1068 132c Service *************
>> **Ends**
>>
>> It seems remarkably short <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Hi Robert,

I've managed to post this problem with Microsoft Support, which has taken a
series of diagnostics automatically. I think I've reached the end of my
personal technical skill with regard to this problem, being a Novell guy with
no real training in advanced MS diagnostics.

Frankly it would be a lot easier to diagnose if there was a meaningful
explanation of the error code. Unfortunately that's not the case.

Thaniks for your, and everyone elses help and if anyone thinks they can shed
any further light on the problem then please do.

If anyone would like any further information, then please leave a message
for me on my website - there is a contact link
leading to an email form there.

Thanks again, Rob
+

 

@ PA Bear

Thanks - what I meant to say was that the MS site was giving me an error
when trying to submit said form.

I tried again, much later, and it worked okay.

Still waiting for a response from MS though.

Cheers,
Rob
+

 

Keep us posted, please.

RobAnt wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> @ PA Bear
>
> Thanks - what I meant to say was that the MS site was giving me an error
> when trying to submit said form.
>
> I tried again, much later, and it worked okay.
>
> Still waiting for a response from MS though.
>
> Cheers,
> Rob
> +<!--colorc--><!--/colorc-->

 

Hey

I'm having problems getting updates via Windows Update (WU) on Vista
Buisness 64bit edition
When trying to install SP1(KB936330) for Vista 64bit i get the
80070057-error, but i've also gotten the error before. After a fresh
install (no additional programs installed) of Vista Buisness 64bit I
run WU.
It finds a load of available updates, and after trying to install all
the "important"-ones, i usually get the report saying that, normally,
half of them were succesfully installed, and the rest failed.

I repeat the procedure until I've only got 1 update left, wich is
usually "Cumulative Security Update for Windows 64bit edition"
(KB947864). After approx. 3 tries, I try to manually install the
update, wich doesn't work either
(The error is "The update does not apply to your system"). So, if I'm
lucky, i get a successful update after roughly 12 tries. This only
results in me getting the ecactly same errors with SP1(KB936330). But
this wont just "luckily" install after trying numerous times. I'm
totally stuck.

Here is a list of the things I've already tried:
Reinstall a fresh Vista 64
Reinstall a fresh Vista 64 with another CD
Reinstall a fresh Vista 32, wich is working perfectly!
The upgrade function from the Vista-CD
Downloading and installing SP1 manually (stops midway in the
installation and closes the installer and gives no feedback)
Downloading and installing other updates manually (error when executing
the files, saying "The update does not apply to your system")

Reinstall a fresh Vista 64 and then trying to install SP1 manually
Get an error saying:
"An internal error occured while installing the service pack
Error code 0x80091007 See
for details"

It's also worth mentioning that during all my tries, apart from the
first one, I haven't installed any other program before running WU.

My computer have the follwing specs:
Tower: Antec Performance One P182
Mainboard: MSI P35 Platinum
CPU: Intel Core 2 Duo E8400 3.0GHz Bulk (LGA775)
CPU-cooler: Scythe Scythe Ninja PLUS Rev. B, without fan
Harddrive: Samsung SpinPoint T166 500GB SATA2 16MB 7200RPM
Harddrive: Seagate Barracuda 7200.7 160GB S-ATA 8MB cache 7200RPM NCQ
Graphics: Point of View GeForce 8800GTS 320MB DDR3
DVD: Samsung DVD Recorder 20x +R/+RW -R -RW Lightscribe SATA Black
(SH-S203P/BEBN)
Temp: 34 C when idle, and max 45 C when busy

I'm beginning to think the issue is hardware-related, because a friend
of mine installed Vista 64 just fine, without errors when running WU at
all...

Can anyone help me please?


--
merin
------------------------------------------------------------------------
merin's Profile:
View this thread:

 

Ok, i found out whats wrong, and it might be of help to A LOT of
people.
The frequent errors is because of your memory.

Me and a friend of mine both have 4gb ram, but i have 2x2gb, and he
have 1x4gb. So what you need to do, if you have two bricks of ram, is
to install windows vista 64 bit with only one of them connected.
Once you've installed windows and installed all the updates from WU,
you can turn of your comp and install your other ram-bricks.

This is what I did, and everything is working perfectly now!


--
merin
------------------------------------------------------------------------
merin's Profile:
View this thread:

 

Try this ....

net stop wuauserv
net start wuauserv

Gregg

"Vitamint10" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What can i do to fix this? i got a dell inspiron 1520 for christmas but i
> havn't been able to get any of the updates because it gives me this error
> message. It isn't listed in the help file. And i can't find any way to fix
> it. somebody help me out.f<!--colorc--><!--/colorc-->

 

You could download WMIDIAG.EXE from microsoft, unzip and run it. This
will tell you (at the end) where errors are and (maybe) make suggestions
how to fix them. Good Luck.


--
theacechase
Posted via

 

I also got the 80070057 error when trying to install Vista SP1.

I D/L the Update readiness tool, which showed no errors.

I rebooted into clean boot mode, tried reinstalling SP1 - same error.

I then called MS Support. Please note that as a consumer this call is free,
if your PC is on a domain it will cost you $249.00. Remove your PC from the
domain before calling.

The tech had me put my Vista DVD in and do an in place upgrade.

After performing the upgrade, I booted into Safe mode and installed SP1
which worked.

However, after performing the upgrade I was unable to login to my machine.
The Screen where you'd normally press Ctrl+Alt+Del to login was blank except
for "Windows Vista Business" at the bottom of the screen.

Rebooted into Safe mode again, went into the Control Panel, Local security
options and set the "Do Not Require Ctrl+Alt+Del to Login" from not set to
"Enabled". Rebooted and let the machine come up normally and everything
worked fine.

"RobAnt" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Robert,
>
> Thanks.
>
> That particular response may not have been the one directly after deleting
> the software distribution folder. What I am saying is that after deleting
> it, I still get the same error no. 80070057.
>
> My objective is simply to install Service Pack 1 for Windows Vista - that is
> all.
>
> I will delete the Software Distrtibution directory and try again. Then I'll
> post the error report here again.
>
> I have also tried a manual install after downloading the full 400mb odd
> package - but I guess I can try again. This time combining both deleting the
> SD directory.
>
> But I'm not very hopefull. Anyway, I'll post back here shortly.
>
> Rob
> +<!--colorc--><!--/colorc-->

 

I finally got some help directly from Microsoft. They even sent me an
"internal use only" disk which worked perfectly. Here is their reply to
me. I was thoroughly satisfied and SP 1 has been working perfectly ever
since. I'm even thinking about the beta of SP2. Good luck.

Thank you for your reply. I appreciate your time and all efforts on
this issue.

From the reply, I understand that you did not have Vista DVD when
purchasing the machine.

I understand the frustration this issue may have caused.

At this point, the issue is likely caused if some system components
were corrupted. To repair it, we have to perform an In-Place Upgrade
with a full version Vista. However, you do not have Vista DVD.

Based on the situation, I talked to my Leads and consulted for a while,
eventually I was approved to help you order a Vista DVD to repair the
Vista.

To order a Vista DVD disk, first please provide the following
information. I will then submit an order for you.

Product: (Is it Windows Vista Home Basic edition, Home Premium edition,
Business edition, Enterprise edition or Ultimate edition?)
Version: (Is it 32 bit or 64 bit)
Name to ship to (if not you):
Street address:
City:
State:
Zip Code:
Phone (for the shipping company to use, should they need to contact
you):

In addition, I would like to confirm if you want a Vista DVD with SP1
or without SP1. Only the Vista DVD without SP1 can repair your current
system. If you use the Vista DVD with SP1, you have to backup the data
and do the clean install of Vista.

If there are any questions or concerns, feel free to let me know. I
will be glad to be of assistance.

I look forward to hearing


--
theacechase
Posted via

 

ok. it is now almost two years later than this post. i hasve sp1 installed,
but haven't been able to apply updates for about 8 months. surely something
has been found out in the last two years. BTW, dell support does NOT solve
this unless you have bought in addition to the warrenty, something called
live support which also supports the software. in fact, dell support thought
it had to do with the buggy vista software.

thanks for any help,
judy

"Vitamint10" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> What can i do to fix this? i got a dell inspiron 1520 for christmas but i
> havn't been able to get any of the updates because it gives me this error
> message. It isn't listed in the help file. And i can't find any way to fix
> it. somebody help me out.f<!--colorc--><!--/colorc-->

 

You waited 8 months?

Rename the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

If that hasn't helped also see:
You may receive an error message that contains the "0x8DDD0018" code or the
"0x80246008" code when you try to download updates from the Microsoft
Windows Update Web site or from the Microsoft Update Web site

Windows could not start the Background Intelligent Transfer service on the
local computer. For more information, review the system event log. If this
is a non-Microsoft service, contact the service vendor and refer to
service-specific error code 2147942487. (0x80070057)





judyb wrote:
:: ok. it is now almost two years later than this post. i hasve sp1
:: installed, but haven't been able to apply updates for about 8
:: months. surely something has been found out in the last two years.
:: BTW, dell support does NOT solve this unless you have bought in
:: addition to the warrenty, something called live support which also
:: supports the software. in fact, dell support thought it had to do
:: with the buggy vista software.
::
:: thanks for any help,
:: judy
::
:: "Vitamint10" wrote:
::
::: What can i do to fix this? i got a dell inspiron 1520 for
::: christmas but i havn't been able to get any of the updates because
::: it gives me this error message. It isn't listed in the help file.
::: And i can't find any way to fix it. somebody help me out.f

 

8 months going by without installing any updates leads one to conclude
that the system is most likely compromised.
The 0x80070057 error is usually associated with an HTTP proxy settings
issue that prevents BITS from starting as a running service, as
Taurarian has previously noted.
Malware is inclined to do that.

*Strongly suggest* that the system be scanned for the presence of
malware using Malwarebytes Anti-malware before attempting any update
troubleshooting:

Click the " Download free version " button.
*Save* mbam-setup.exe
Once the download completes close *all* open browsers and programs.
Now run mbam-setup.exe and allow it to update during it's installation.
Once the installation completes, MBAM should open. If not, open it.
Be sure the Quick scan option is marked and then click the Scan button.
When the scan completes, click the Show results button.
Ensure anything detected is checked and then click the Remove selected
button.
Restart the system if requested to.

IF anything was detected please post the MBAM scan log.
Documents and Settings\<UserAccountName>\Application
Data\Malwarebytes\Malwarebytes Anti-Malware\Logs


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

" If the river was whiskey, and I was a duck
I'd dive to the bottom and never come up "
Jelly Roll Morton


TaurArian wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> You waited 8 months?
>
> Rename the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this
> folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> If that hasn't helped also see:
> You may receive an error message that contains the "0x8DDD0018" code or the
> "0x80246008" code when you try to download updates from the Microsoft
> Windows Update Web site or from the Microsoft Update Web site
>
> Windows could not start the Background Intelligent Transfer service on the
> local computer. For more information, review the system event log. If this
> is a non-Microsoft service, contact the service vendor and refer to
> service-specific error code 2147942487. (0x80070057)
>
>
>
>
>
> judyb wrote:
> :: ok. it is now almost two years later than this post. i hasve sp1
> :: installed, but haven't been able to apply updates for about 8
> :: months. surely something has been found out in the last two years.
> :: BTW, dell support does NOT solve this unless you have bought in
> :: addition to the warrenty, something called live support which also
> :: supports the software. in fact, dell support thought it had to do
> :: with the buggy vista software.
> ::
> :: thanks for any help,
> :: judy
> ::
> :: "Vitamint10" wrote:
> ::
> ::: What can i do to fix this? i got a dell inspiron 1520 for
> ::: christmas but i havn't been able to get any of the updates because
> ::: it gives me this error message. It isn't listed in the help file.
> ::: And i can't find any way to fix it. somebody help me out.f
>
>
>
>
> <!--colorc--><!--/colorc-->