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Unknown power issue

Discussion in 'Specific Hardware Issues' started by Donovan, Apr 22, 2017.

  1. Donovan

    Donovan

    Joined:
    Apr 22, 2017
    Messages:
    5
    Operating System:
    Windows 10
    Hi folks,

    I have a cyberpower pc and I haven't had any problems with it until now. As it stands My computer doesn't want to turn on. I used it just last night did a
    normal clean shutdown and today when I press the power button for a
    brief second a light turns on as if it wants to start but just as
    quickly it turns off. The computer makes the clicking noise as if it
    would turn on but it simply will not. I've tried every measure of
    plugging it in to different power supplies and directly to the wall.
    The surge protector doesn't seem to be the issue as my modem is plugged in and I can still use internet. Below are my computer specs:

    ID-INFO 590611 INF8800PROSEZ 1 0.00 0.00

    MODEL1 C SERIES 1 0.00 0.00

    KB-157-107 COOLERMASTER STORM DEVASTATOR RED LED GAMING KB & MOU 1 0.00 0.00

    SE

    HS-203-101 WHITE/ORANGE CYBERPOWERPC AULA GAMING HEADSET 1 0.00 0.00

    MO-PAD-101 CYBERPOWERPC GAMING MOUSE PAD 1 0.00 0.00

    SB-101-202 NUGIANT ENERGY SAVING SMART SURGE 6 OUTLETS W/ 3 ENER 1 24.00 24.00

    GY

    BOX1 SYSTEM BOX AND FOAM 1 0.00 0.00

    CU-216-101 INTEL CORE I7-6800K SIX-CORE 3.40GHZ 15MB CACHE LGA20 1 2,105.00 2,105.00

    11-V3 RETAIL

    HD-504-312 512GB SANDISK X400 SSD 2.5" SATAIII 6.0 GB/s 1 86.00 86.00

    HD-403-303 2TB HDD 3.5" SATAIII 7200RPM 6.0 GB/s 64MB CACHE 1 0.00 0.00

    HD-MOUNT 3.5" FOR 2.5"/1.8" HDD MOUNTING KIT 1 0.00 0.00

    RM-602-114 8GB ADATA XPG Z1 DDR4-3000 MEMORY 4 0.00 0.00

    FA-103-104 XIGMATEK CLF 120MM CASE FAN RED LED 2 7.50 15.00

    FA-WATER-104 ASETEK 550LC 120MM WATERCOOLER 1 0.00 0.00

    FA-104-116 CASE FAN 120 MM 1 0.00 0.00

    FA-RING-102 INTEL 2011 RETENTION RING 1 0.00 0.00

    LABEL-101 CYBERPOWERPC SYSTEM SERIAL NUMBER 1 0.00 0.00

    NC-102-102 GIGABYTE PCI-E 802.11 AC + BLUETOOTH PCI-E 1 0.00 0.00

    CS-157-532 BLACK THERMALTAKE CORE X71 DUAL CHAMBER FULL TOWER W 1 3.00 3.00

    /HDD CASE & WINDOW

    MB-439-108 MSI X99A SLI PLUS 3 WAY SLI 3 WAY CFX USB 3.1 LGA 201 1 39.00 39.00

    1

    PS-305-114 EVGA 850W 80PLUS GOLD GQ MODULAR POWER SUPPLY 1 -2.00 -2.00

    VC-254-104 EVGA SUPERCLOCKED ACX 3.0 GTX 1080 8GB GDDR5X 1 47.00 47.00

    SW-190-D10HE WINDOWS 10 HOME FOR HIGH END DEVICES DIGITAL LICENSE 1 0.00 0.00

    SW-190-110 WINDOWS 10 64-BIT RECOVERY MEDIA 1 0.00 0.00

    SERVICE-301 M. FAN SERIES 1 0.00 0.00

    CU-OVERCLOCK-1 PRO OVERCLOCK (10% MORE) 1 19.00 19.00

    CABLE-PROWIRE PROFESSIONAL CABLE WIRING 1 19.00 19.00

    MISC ONBOARD 7.1 SOUND 1 0.00 0.00

    ULTRA-PACKAGING ULTRA ENHANCED PACKAGING SOLUTION 1 0.00 0.00

    DISC SPRING0410 (5% Discount)
     
  2. PseFrank

    PseFrank Super-Moderator Super Moderators

    Joined:
    Nov 10, 2010
    Messages:
    962
    Location:
    Cambridge UK
    Operating System:
    Windows 7
    Hi Donovan, welcome to CHF.

    When you said that you have tried different power supplies, I assume you mean that you have tried different extension leads?
    You also stated that you've plugged directly into a wall socket, so I think we can rule out a lack of available power/electricity.

    Question: Are you confident of working inside of the computer case? If yes, then try the following. If no, then you may have to go to a repair shop.

    Before you do anything, disconnect anything and everything from your computer. That would include, external drives, usb sticks, etc. Leave your monitor plugged in though.

    1. Check to make sure that the computers power button its self is not sticking in any way.

    2. Unplug the computer from the mains supply and remove the side panel. Press the power button for a couple of seconds to make sure that the machine is completely drained of power.
    Have a good look inside the case to see if anything is not connected as it should be.

    DO NOT PUT YOUR HANDS INSIDE THE CASE UNTIL IT'S POWER IS DISCONNECTED.

    3. If everything looks ok following a visual check, then plug the computer back in to the power. If it has an on/off rocker switch on the PSU (Power supply unit), turn it to on.

    ONCE AGAIN, DO NOT PUT YOUR HANDS INSIDE THE CASE!!

    4. While looking inside the case at the CPU (Central processing unit) fan, press the power button as if you want to start the computer. Does the CPU fan spin up?

    If the fan does not move and you are confident that it is plugged in correctly to the motherboard, and the power button light comes on for a second or two again, then you may have found your problem.

    To fix this renew the CPU fan. However, if the fan does spin up, then it might well be the power supply unit its self that is defective.

    The easiest way of checking if the PSU is the problem is to connect a known to be good unit and see if the computer will start.
    You may be able to borrow a unit from a friend temporarily. If not, they can be brought for as little as £15. A £15 PSU is really only good for testing purposes. Another option might be to have the unit
    checked at the repair shop.

    The CPU fan or the PSU are the most likely culprits to your problems. However, there are no guarantees.


    Please be careful when working in the case.

    Let us know how you get on.
     
  3. Donovan

    Donovan

    Joined:
    Apr 22, 2017
    Messages:
    5
    Operating System:
    Windows 10
    I followed what you said above, no fan ends up running at all and yes it was the different leads. From your directions it seems I need a new PSU which to be honest is kind of disheartening as this set up isn't even 1 year old. I really appreciate the detailed feedback.
     
  4. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    This clicking has me thinking. I know this is a long shot. Can you pull the power on the optical drive, and see if the clicking stops, when you try to boot.I once left a disc in the drive and started clicking on boot.:rolleyes:
    If you didn't turn the power supply off as well when you shut down, your power supply could have received a power surge, while you were asleep.
    If the power supply was only a year old, then it would still be covered by warranty.
     
    Bill and PseFrank like this.
  5. Donovan

    Donovan

    Joined:
    Apr 22, 2017
    Messages:
    5
    Operating System:
    Windows 10
    Are you referring to a disk drive?
     
  6. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    No, your CD/DVD Player.

    Regarding your power supply, any computer shop can digitally check all phases of your power supply.
    Takes about 2 minutes and most shops here do it for free.
     
    PseFrank likes this.
  7. Donovan

    Donovan

    Joined:
    Apr 22, 2017
    Messages:
    5
    Operating System:
    Windows 10
    Roger, I don't have a cd/DVD drive in my tower, external only and I only plug it in when I need it.
     
  8. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

    Joined:
    May 3, 2009
    Messages:
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    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    OK, I wasn't aware.:)
     
  9. Donovan

    Donovan

    Joined:
    Apr 22, 2017
    Messages:
    5
    Operating System:
    Windows 10
    All good thanks for the help though!
     

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