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Unable to install KB 4088876

Discussion in 'Windows 8' started by Tony D, Mar 19, 2018.

  1. Tony D

    Tony D Administrator Administrator

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    I've been unable to install KB 4088876 on a W8.1 machine. I also downloaded the standalone installed. It worked for about 10 minutes and then said the update was not successful.

    Anyone else seeing this?

    Any suggestions?
     
  2. Seth Anthony

    Seth Anthony Registered Members

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    I haven't seen a W8 system in a while, but have you run the Window's update troubleshooter and/or disabled the antivirus if it's third party?

    Also, maybe that update isn't compatible? Can you ignore it?
     
  3. Tony D

    Tony D Administrator Administrator

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    Thanks, I wasn't able to find the Troubleshooter yesterday, although I didn't try all that hard. MS changed the Troubleshooter. Not easy to find.

    It has Norton 360. Short of uninstalling Norton, I turned off the Firewall and Auto Protection. Then went into Task Manager and disable everything associated with Norton that I could. Some couldn't be stopped.

    In Services, I was unable to Disable Norton Security service. However, I was able to Disable Norton Management.

    Tried the Standalone installer again - no joy.
     
  4. Seth Anthony

    Seth Anthony Registered Members

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  5. plodr

    plodr CHF Advisor CHF Advisers

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  6. Seth Anthony

    Seth Anthony Registered Members

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    Yet another reason to use Defender along with Unchecky and MB / SAS.

    Whenever a customer calls me with "weird" issues, one of the first things I ask is what antivirus they use.
     
  7. Tony D

    Tony D Administrator Administrator

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    plodr - that key is in the registry.

    btw: The machine has Norton 360.
     
  8. plodr

    plodr CHF Advisor CHF Advisers

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    Oh well, you can rule out Norton 360 as the problem.

    I searched but haven't come up with anyone unable to install that update.
     
  9. Seth Anthony

    Seth Anthony Registered Members

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    I doubt it's just the key that's the problem.

    According to MS, the only known issue with this update, is with third party antivirus, and they even recommend you "Contact your antivirus manufacturer to verify that their software is compatible".

    I bet if Norton was removed with the Norton Removal Tool, that update would install.
     
    DSTM (Dougie) likes this.

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