Two Finger Scroll not working in Chrome

Hi There,

So i'm having some problems with the scroll on chrome with windows 10 (64-bit). It will work fine for a short while then it will just stop working and the only way to fix it is to restart chrome.

I have tried reinstalling Chrome, disabling/enabling smooth scroll in the chrome flags settings and have had a search around on different forums and have not found much.

Also to note the scroll seems to work fine in explorer, outlook and any other programs I happen to have running at the time.

My system
Dell XPS 15 9550
Chrome Version 53.0.2785.89 m (64-bit)
Windows 10 Home (64-bit) 1607
8GB RAM
i7-6700HQ CPU
nVidia 960M 2GB GPU

If you could help me out that would be great!

Thanks,

 

Hi and welcome to Computer Help Forums.
Have you x64 bit version Chrome browser installed?

 

Yes I believe it is.

 

What version of Chrome are you running. (help > about)

 

You'll find that under where I put my system details

 

Yes that is the latest version.

 

Check the mouse setting there may be something there.

Windows 10 may have updated the driver and defaulted some of the settings.

 

Is your "touch events" set to enabled?

 

@Rustys What kind of settings? I don't see how it could affect only chrome and none of my other programs.

I should mention it started when I updated to the Win10 anniversary update

@DSTM (Dougie) It's currently set to automatic but will try it with enabled.

 

Have you tried a reboot some times that gets the weirdness out.

 

Oh yes multiple times

 

Found this on the Chrome help forum.

Enter about:flags and then see if enabling touch events is helpful. Relaunch.

On another place found this:


Try entering chrome://flags in your adress bar, searching for Enable touch events and setting that dropdown to Disabled. Recent versions of chrome do strange things on some pages that rely on detecting touch capabilities. Honestly I don't know why, but disabling touch events usually fixes the issue. You'll be left without touch support though, which may or may not be a dealbreaker for you.

 

That's what I was referring to in #8.

Open Google Chrome, go to chrome://flags and then press ctrl + f to search for "touch" without quotes and make sure Enable touch events is set to enabled

 

I've had it set to enabled for now and its working so far will let you know if it stops working within the next 24hrs.

Fingers crossed!

 

Fingers crossed here as well.

 

Yup looks like when I started using my computer this morning the scroll stopped working again, will try it with touch events disabled and see if that works.

 

After you get it working reboot and see if it still works.

May need to Reset Chrome (Restore setting to their original defaults). There may be a setting some place that is causing a hic up. You may need to do some fine tuning afterwards to set the look and feel.

Would do the reset (if needed) then get the two finger scrolling fixed then make changes one by one.

Reset Chrome settings to default

 

Okay I've reset the settings and it still wasn't working but I've now restarted my computer lets see how long it stays working for.

 

Crossing metacarpals for luck...

 

Reset settings, disabled and enabled force touch still stops working after a while, though I have to admit it's taking longer for it to stop working now... or maybe it's just me checking it so often