TrueKey

When I opened my computer I had Truekey. I did not download it and because I didn't I have neither password nor facial recognition. How can I get my opening page back? The computer is a terrible 14 month old Toshiba which has been wiped three times by Toshiba because I had no cursor. I do now, but of what use?

 

Thank you for your reply, but, since I did not make myself clear, I shall try, now. What I wrote was correct. What you did not understand is that is all I can get from the computer. Just that page so I cannot remove the program. I had hoped someone would have a magic solution. Otherwise, the computer is toast.. Where did the thread go?
Don't remember downloading update

 

Have you tried accessing they system via safe mode?

If you can access safe mode then you should be able to uninstall the Intel Security True Key software. While there you may also look and see if there is anything that you do not recognize and remove also.

What version of Windows are you running?

 

I am running Windows 10. And, yes, I did think of trying to get to safe mode, but I have never seen safe mode on this computer even in it's worst turning off improperly. If this computer were a car, it would be called a lemon.

 

Here are a couple of sites that have instruction on different ways you can access safe mode. If you can get to the sign in screen may have to reboot in order to do so.

Start your PC in safe mode in Windows 10

4 Ways to boot into Safe Mode in Windows 10

 

Sorry, this little Acer suddenly put me in a loop... I have gotten to safe mode, but (so far) ,but the screen doesn't look like what the instructions say it should. I have never seen a safe mode screen look like this one. My restart options say that a restart will take place tomorrow at 3:28 AM. With this computer beginning to act up again (it's been wiped three times because I had no cursor) I have gotten shy. You have given me hope that there are knowledgeable people who share with people like I am. At least I got away feom that one screen. But, what do you suggest now? When I clicked on advanced options and then restart options, I got the time thing.

 

I had gotten to a safe mode page following the instructions from the last post from the "helper". I finally found advanced settings and clicked on restsrt. I had gone to the other subjects, but when I clicked on them, I got the weird 3:28 restart. I was asking what I should do. I am using my little Acer which is old, slow an falling apart. Sorry if I confused you. I am back to the same screen which means I am still in safe mode. Do I restart (which I did) until I get regular screen?

 

Does the screen say Safe Mode in the corners?

Do you have a Start Menu Button?

If not try to describe what you see as best as you can.

While in safe mode we are going to uninstall the True Key program.

 

Please tell me how.

 

Just confirming also do you remember seeing one of the selections being System Restore under Advanced Options?

So after you click on Troubleshoot
Then selected Advanced options
Then selected Startup Settings
Then Enable Safe Mode

 

Guess I am too dumb to do what you suggested. I have tried what you said and did not find anything for the after. I even put in safe mod and got "No results for Save Mode." If I were you, I'd want to call it a night. Why don't we do that? One of my sons is coming by tomorrow. I will show him the emails. Perhaps he will be able to make magic. Thank you for your attempt to help. You did, actually because I am now able to get a screen even in Safe Mode.

 

Would never say that it could be that the system is not cooperating and taking us to the place we are requesting.

If he needs any help we are always here.

You are welcome any time.