"The page failed to load"

Legitimate copy of Win Vista Ultimate SP1, all updates through last week ...

When I attempt to open Windows Update, I get an error message "The page
failed to load".

 

Start a free Windows Update support incident request:


Support for Windows Update:


--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
DTS-L

Russ wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Legitimate copy of Win Vista Ultimate SP1, all updates through last week
> ...
>
> When I attempt to open Windows Update, I get an error message "The page
> failed to load". <!--colorc--><!--/colorc-->

 

PS: See

PA Bear [MS MVP] wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Start a free Windows Update support incident request:
>
>
> Support for Windows Update:
>
>
>
> Russ wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Legitimate copy of Win Vista Ultimate SP1, all updates through last week
>> ...
>>
>> When I attempt to open Windows Update, I get an error message "The page
>> failed to load".<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Problem solved.

Evidently it was caused by the installation of "Xerobank Browser" version
2.0.0.14a. This application is a version of the Firefox Browser based on
Tor, and allows anonymous browsing. I installed it, not because I needed it,
but I was curious as to how it worked. After a trial run, I left it
installed and then, realizing it was Update Tuesday, attempted to check for
updates that may have been added today. That is when I got the "The page
failed to load".

Another person tried to help me and mentioned the Hosts file. This made me
think of the internet, which took me back to the Xerobank installation. I
uninstalled it and tried Win Update. Still no page. I then rebooted and
tried Win Update again. I got it and found that there was a new version of
Windows Defender.

All, again, is allright with the world and Windows Update will update (when
I want it to do so).

But beware of Xerobank Browser. I don't think the software is malicious, but
they've got a bad bug.

Russ
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:OBatypdxIHA.4876@TK2MSFTNGP02.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> PS: See
> PA Bear [MS MVP] wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Start a free Windows Update support incident request:
>>
>>
>> Support for Windows Update:
>>
>>
>>
>> Russ wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Legitimate copy of Win Vista Ultimate SP1, all updates through last week
>>> ...
>>>
>>> When I attempt to open Windows Update, I get an error message "The page
>>> failed to load". <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Just so you guys and gals understand what just happened, I sent the first
message through my computer (Russ) and the second (and this one) through my
wife's laptop. That is why one was sent from "Russ" and the other from
"Cathie".

Russ


"Cathie" <c.coovernospam@verizon.net> wrote in message
news:OvnamQexIHA.4772@TK2MSFTNGP03.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Problem solved.
>
> Evidently it was caused by the installation of "Xerobank Browser" version
> 2.0.0.14a. This application is a version of the Firefox Browser based on
> Tor, and allows anonymous browsing. I installed it, not because I needed
> it, but I was curious as to how it worked. After a trial run, I left it
> installed and then, realizing it was Update Tuesday, attempted to check
> for updates that may have been added today. That is when I got the "The
> page failed to load".
>
> Another person tried to help me and mentioned the Hosts file. This made me
> think of the internet, which took me back to the Xerobank installation. I
> uninstalled it and tried Win Update. Still no page. I then rebooted and
> tried Win Update again. I got it and found that there was a new version of
> Windows Defender.
>
> All, again, is allright with the world and Windows Update will update
> (when I want it to do so).
>
> But beware of Xerobank Browser. I don't think the software is malicious,
> but they've got a bad bug.
>
> Russ
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OBatypdxIHA.4876@TK2MSFTNGP02.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
>> PS: See
>> PA Bear [MS MVP] wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> Start a free Windows Update support incident request:
>>>
>>>
>>> Support for Windows Update:
>>>
>>>
>>>
>>> Russ wrote:
>>>> Legitimate copy of Win Vista Ultimate SP1, all updates through last
>>>> week
>>>> ...
>>>>
>>>> When I attempt to open Windows Update, I get an error message "The page
>>>> failed to load".<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Thanks for your feedback, Russ. Making IE the default browser may have
resolved the problem, too.

Cathie wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Just so you guys and gals understand what just happened, I sent the first
> message through my computer (Russ) and the second (and this one) through
> my
> wife's laptop. That is why one was sent from "Russ" and the other from
> "Cathie".
>
> Russ
>
>
> "Cathie" <c.coovernospam@verizon.net> wrote in message
> news:OvnamQexIHA.4772@TK2MSFTNGP03.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
>> Problem solved.
>>
>> Evidently it was caused by the installation of "Xerobank Browser" version
>> 2.0.0.14a. This application is a version of the Firefox Browser based on
>> Tor, and allows anonymous browsing. I installed it, not because I needed
>> it, but I was curious as to how it worked. After a trial run, I left it
>> installed and then, realizing it was Update Tuesday, attempted to check
>> for updates that may have been added today. That is when I got the "The
>> page failed to load".
>>
>> Another person tried to help me and mentioned the Hosts file. This made
>> me
>> think of the internet, which took me back to the Xerobank installation. I
>> uninstalled it and tried Win Update. Still no page. I then rebooted and
>> tried Win Update again. I got it and found that there was a new version
>> of
>> Windows Defender.
>>
>> All, again, is allright with the world and Windows Update will update
>> (when I want it to do so).
>>
>> But beware of Xerobank Browser. I don't think the software is malicious,
>> but they've got a bad bug.
>>
>> Russ
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:OBatypdxIHA.4876@TK2MSFTNGP02.phx.gbl...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>>> PS: See
>>> PA Bear [MS MVP] wrote:
>>>> Start a free Windows Update support incident request:
>>>>
>>>>
>>>> Support for Windows Update:
>>>>
>>>>
>>>>
>>>> Russ wrote:
>>>>> Legitimate copy of Win Vista Ultimate SP1, all updates through last
>>>>> week
>>>>> ...
>>>>>
>>>>> When I attempt to open Windows Update, I get an error message "The
>>>>> page
>>>>> failed to load". <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

I looked in firefox addons & in programs & feartures but i can't find
Xerobank where & how did you remove it from your computer?

 

Ryan wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I looked in firefox addons & in programs & feartures but i can't
> find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->

The above is all one might see with a newsreader.
This is because you are replying to a conversationg that ended over one year
ago. June 4, 2008.
Please quote some of the previous message in the future - particularly when
replying to a message that old.

Entire Conversation:


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way

 

I am also experiencing this error and can't find the xerobank browser
"Shenan Stanley" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Ryan wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I looked in firefox addons & in programs & feartures but i can't
> > find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->
>
> The above is all one might see with a newsreader.
> This is because you are replying to a conversationg that ended over one year
> ago. June 4, 2008.
> Please quote some of the previous message in the future - particularly when
> replying to a message that old.
>
> Entire Conversation:
>
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
>
>
>
> <!--colorc--><!--/colorc-->

 

Ryan wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I looked in firefox addons & in programs & feartures but i can't
> find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> The above is all one might see with a newsreader.
>
> This is because you are replying to a conversationg that ended over
> one year ago. June 4, 2008.
>
> Please quote some of the previous message in the future -
> particularly when replying to a message that old.
>
> Entire Conversation:
> <!--colorc--><!--/colorc-->

Micheal Jung wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I am also experiencing this error and can't find the xerobank
> browser<!--colorc--><!--/colorc-->

Did you ever install it? This is not something that just *appears* on your
computer. You would have had to download it and install it yourself. It is
not a virus, trojan, worm, spyware, adware that I know of. It is a
legitimate product that has to be gotten manually by you or those who use
your computer system and have the rights necessary to install applications.

Now -having said that and if you are still convinced that XeroBank Browser
is your issue - why haven't you gone and looked through the support and FAQs
of the company you originally downloaded the browser through? Specifically
, their support section is here:
.

I am doubting your issue has anything to do with this browser. If you read
the original conversation you were replying to - I'd like you to compare
your situation and the original posters *very closely*. Recall if you ever
loaded the "XeroBank Browser".

Now - let's get to *your* problem.

Please provide Operating system (edition and service pack level,
the more detail, the better.):

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post _both_ in response to this message
verbatim. ;-)

Now that you have provided your WIndows edition and version, let's move
on to some basic cleanup that can be done on WIndows XP or Windows
Vista...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware


MalwareBytes


After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:


Reboot.

Then follow the instructions here:

How do I reset Windows Update components?


Reboot.

Try to get updates again.

Knowing what OS (edition and version) you are using will help
troubleshoot beyond the above tips - if you still have issues.
You will have to come back and let everyone know.

If you do have to come back - please provide details. What errors
you are seeing (word-for-word, not your interpretation) and what it
is you are doing when you see that error/message. You definitely
should provide the operating system (edition and version) you are
using if you expect to get any directed support.

In *any* case - please come back - report on your progress. Reply
to this very posting and let everyone know how things went/are
going. It is archived and floats about for many years after it is
originally posted (as is obvious by the replies this one has gotten
over a year after it was originally posted.) Old posts, if read and
comprehended, can help solve users problems with many different
things.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way

 

Ok,
Version 6.0(Build 6002: Service Pack 2)
Windows Vista Home Premium operating system
Hewlett-Packard

I downloaded the SuperAntiSpyware, and MalwareBytes programs.
I will do the full scans then await you're reply in case there is something
you can update me about my version/service pack.

"Shenan Stanley" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Ryan wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I looked in firefox addons & in programs & feartures but i can't
> > find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->
>
> Shenan Stanley wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > The above is all one might see with a newsreader.
> >
> > This is because you are replying to a conversationg that ended over
> > one year ago. June 4, 2008.
> >
> > Please quote some of the previous message in the future -
> > particularly when replying to a message that old.
> >
> > Entire Conversation:
> > <!--colorc--><!--/colorc-->
>
> Micheal Jung wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I am also experiencing this error and can't find the xerobank
> > browser<!--colorc--><!--/colorc-->
>
> Did you ever install it? This is not something that just *appears* on your
> computer. You would have had to download it and install it yourself. It is
> not a virus, trojan, worm, spyware, adware that I know of. It is a
> legitimate product that has to be gotten manually by you or those who use
> your computer system and have the rights necessary to install applications.
>
> Now -having said that and if you are still convinced that XeroBank Browser
> is your issue - why haven't you gone and looked through the support and FAQs
> of the company you originally downloaded the browser through? Specifically
> , their support section is here:
> .
>
> I am doubting your issue has anything to do with this browser. If you read
> the original conversation you were replying to - I'd like you to compare
> your situation and the original posters *very closely*. Recall if you ever
> loaded the "XeroBank Browser".
>
> Now - let's get to *your* problem.
>
> Please provide Operating system (edition and service pack level,
> the more detail, the better.):
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name) while the line starting with the word "version" will
> give you the rest of the story. Post _both_ in response to this message
> verbatim. ;-)
>
> Now that you have provided your WIndows edition and version, let's move
> on to some basic cleanup that can be done on WIndows XP or Windows
> Vista...
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
>
>
> MalwareBytes
>
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Download and run the MSRT manually:
>
>
> Reboot.
>
> Then follow the instructions here:
>
> How do I reset Windows Update components?
>
>
> Reboot.
>
> Try to get updates again.
>
> Knowing what OS (edition and version) you are using will help
> troubleshoot beyond the above tips - if you still have issues.
> You will have to come back and let everyone know.
>
> If you do have to come back - please provide details. What errors
> you are seeing (word-for-word, not your interpretation) and what it
> is you are doing when you see that error/message. You definitely
> should provide the operating system (edition and version) you are
> using if you expect to get any directed support.
>
> In *any* case - please come back - report on your progress. Reply
> to this very posting and let everyone know how things went/are
> going. It is archived and floats about for many years after it is
> originally posted (as is obvious by the replies this one has gotten
> over a year after it was originally posted.) Old posts, if read and
> comprehended, can help solve users problems with many different
> things.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
>
>
>
> <!--colorc--><!--/colorc-->

 

Ryan wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I looked in firefox addons & in programs & feartures but i can't
> find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> The above is all one might see with a newsreader.
>
> This is because you are replying to a conversationg that ended over
> one year ago. June 4, 2008.
>
> Please quote some of the previous message in the future -
> particularly when replying to a message that old.
>
> Entire Conversation:
> <!--colorc--><!--/colorc-->

Micheal Jung wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I am also experiencing this error and can't find the xerobank
> browser<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Did you ever install it? This is not something that just *appears*
> on your computer. You would have had to download it and install it
> yourself. It is not a virus, trojan, worm, spyware, adware that I
> know of. It is a legitimate product that has to be gotten manually
> by you or those who use your computer system and have the rights
> necessary to install applications.
>
> Now -having said that and if you are still convinced that XeroBank
> Browser is your issue - why haven't you gone and looked through the
> support and FAQs of the company you originally downloaded the
> browser through? Specifically , their support
> section is here: .
>
> I am doubting your issue has anything to do with this browser. If
> you read the original conversation you were replying to - I'd like
> you to compare your situation and the original posters *very
> closely*. Recall if you ever loaded the "XeroBank Browser".
>
> Now - let's get to *your* problem.
>
> Please provide Operating system (edition and service pack level,
> the more detail, the better.):
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the
> general (Operating System name) while the line starting with the
> word "version" will give you the rest of the story. Post _both_ in
> response to this message verbatim. ;-)
>
> Now that you have provided your WIndows edition and version, let's
> move on to some basic cleanup that can be done on WIndows XP
> or Windows Vista...
>
> Download, install, run, update and perform a full scan (separately)
> with the following two applications (freeware versions are the ones
> to use for this):
>
> SuperAntiSpyware
>
>
> MalwareBytes
>
>
> After performing a full scan with one and then the other and
> removing whatever they both find completely, you may uninstall
> these products,
> if you wish.
>
> Download and run the MSRT manually:
>
>
> Reboot.
>
> Then follow the instructions here:
>
> How do I reset Windows Update components?
>
>
> Reboot.
>
> Try to get updates again.
>
> Knowing what OS (edition and version) you are using will help
> troubleshoot beyond the above tips - if you still have issues.
> You will have to come back and let everyone know.
>
> If you do have to come back - please provide details. What errors
> you are seeing (word-for-word, not your interpretation) and what it
> is you are doing when you see that error/message. You definitely
> should provide the operating system (edition and version) you are
> using if you expect to get any directed support.
>
> In *any* case - please come back - report on your progress. Reply
> to this very posting and let everyone know how things went/are
> going. It is archived and floats about for many years after it is
> originally posted (as is obvious by the replies this one has gotten
> over a year after it was originally posted.) Old posts, if read and
> comprehended, can help solve users problems with many different
> things.<!--colorc--><!--/colorc-->

Micheal Jung wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Version 6.0(Build 6002: Service Pack 2)
> Windows Vista Home Premium operating system
> Hewlett-Packard
>
> I downloaded the SuperAntiSpyware, and MalwareBytes programs.
> I will do the full scans then await you're reply in case there is
> something you can update me about my version/service pack.<!--colorc--><!--/colorc-->

If your operating system is 64-bit... Then this part of my instructions:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> How do I reset Windows Update components?
> <!--colorc--><!--/colorc-->

Should be exchanged with this:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Download/Run this:
> <!--colorc--><!--/colorc-->

You'll want to still do the original instruction if you have a 32-bit OS.

Unsure about that?
To see if your computer is running 32-bit or 64-bit Windows, do the
following:
1. Open System by clicking the Start button, clicking Control Panel,
clicking System and Maintenance, and then clicking System.
2. Under System, you can view the system type.

You will also want to check though your "Control Panel" --> "Programs and
Features" to see if you have the browser installed or not (you did not
verify whether or not you had actually installed it.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way

 

Hi,
I also encounter the same problem. My Alienware runs on Vista Ultimate X32
SP 2.
I tried the solution you all came up with, but none of it is helping.
The Windows Update Indident Report didn't help me either.
I know when the problem started.
After the first tim that I got the message "page failed to load" I
reinstalled Windows. After that Updater would start normally. Only I got the
message that the updater had to be updated before I could download other
updates. So I updated the updater and that's when I hit the rough patch
again.... "page failed to load".
Can anybody help me?


"Shenan Stanley" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Ryan wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I looked in firefox addons & in programs & feartures but i can't
> > find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->
>
> Shenan Stanley wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > The above is all one might see with a newsreader.
> >
> > This is because you are replying to a conversationg that ended over
> > one year ago. June 4, 2008.
> >
> > Please quote some of the previous message in the future -
> > particularly when replying to a message that old.
> >
> > Entire Conversation:
> > <!--colorc--><!--/colorc-->
>
> Micheal Jung wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I am also experiencing this error and can't find the xerobank
> > browser<!--colorc--><!--/colorc-->
>
> Shenan Stanley wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > Did you ever install it? This is not something that just *appears*
> > on your computer. You would have had to download it and install it
> > yourself. It is not a virus, trojan, worm, spyware, adware that I
> > know of. It is a legitimate product that has to be gotten manually
> > by you or those who use your computer system and have the rights
> > necessary to install applications.
> >
> > Now -having said that and if you are still convinced that XeroBank
> > Browser is your issue - why haven't you gone and looked through the
> > support and FAQs of the company you originally downloaded the
> > browser through? Specifically , their support
> > section is here: .
> >
> > I am doubting your issue has anything to do with this browser. If
> > you read the original conversation you were replying to - I'd like
> > you to compare your situation and the original posters *very
> > closely*. Recall if you ever loaded the "XeroBank Browser".
> >
> > Now - let's get to *your* problem.
> >
> > Please provide Operating system (edition and service pack level,
> > the more detail, the better.):
> >
> > Start button --> RUN
> > (no "RUN"? Press the "Windows Key" + R on your keyboard)
> > --> type in:
> > winver
> > --> Click OK.
> >
> > The picture at the top of the window that opens will give you the
> > general (Operating System name) while the line starting with the
> > word "version" will give you the rest of the story. Post _both_ in
> > response to this message verbatim. ;-)
> >
> > Now that you have provided your WIndows edition and version, let's
> > move on to some basic cleanup that can be done on WIndows XP
> > or Windows Vista...
> >
> > Download, install, run, update and perform a full scan (separately)
> > with the following two applications (freeware versions are the ones
> > to use for this):
> >
> > SuperAntiSpyware
> >
> >
> > MalwareBytes
> >
> >
> > After performing a full scan with one and then the other and
> > removing whatever they both find completely, you may uninstall
> > these products,
> > if you wish.
> >
> > Download and run the MSRT manually:
> >
> >
> > Reboot.
> >
> > Then follow the instructions here:
> >
> > How do I reset Windows Update components?
> >
> >
> > Reboot.
> >
> > Try to get updates again.
> >
> > Knowing what OS (edition and version) you are using will help
> > troubleshoot beyond the above tips - if you still have issues.
> > You will have to come back and let everyone know.
> >
> > If you do have to come back - please provide details. What errors
> > you are seeing (word-for-word, not your interpretation) and what it
> > is you are doing when you see that error/message. You definitely
> > should provide the operating system (edition and version) you are
> > using if you expect to get any directed support.
> >
> > In *any* case - please come back - report on your progress. Reply
> > to this very posting and let everyone know how things went/are
> > going. It is archived and floats about for many years after it is
> > originally posted (as is obvious by the replies this one has gotten
> > over a year after it was originally posted.) Old posts, if read and
> > comprehended, can help solve users problems with many different
> > things.<!--colorc--><!--/colorc-->
>
> Micheal Jung wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > Version 6.0(Build 6002: Service Pack 2)
> > Windows Vista Home Premium operating system
> > Hewlett-Packard
> >
> > I downloaded the SuperAntiSpyware, and MalwareBytes programs.
> > I will do the full scans then await you're reply in case there is
> > something you can update me about my version/service pack.<!--colorc--><!--/colorc-->
>
> If your operating system is 64-bit... Then this part of my instructions:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > How do I reset Windows Update components?
> > <!--colorc--><!--/colorc-->
>
> Should be exchanged with this:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Download/Run this:
> > <!--colorc--><!--/colorc-->
>
> You'll want to still do the original instruction if you have a 32-bit OS.
>
> Unsure about that?
> To see if your computer is running 32-bit or 64-bit Windows, do the
> following:
> 1. Open System by clicking the Start button, clicking Control Panel,
> clicking System and Maintenance, and then clicking System.
> 2. Under System, you can view the system type.
>
> You will also want to check though your "Control Panel" --> "Programs and
> Features" to see if you have the browser installed or not (you did not
> verify whether or not you had actually installed it.)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
>
>
>
> .
> <!--colorc--><!--/colorc-->

 

Hi me again,
I have vista running on 64-bit, and i don't have the Xeno thing.
However, after downloading the scanners then that new link you sent me, it
still didn't fix my problem anymore suggestions ?

"Shenan Stanley" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Ryan wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I looked in firefox addons & in programs & feartures but i can't
> > find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->
>
> Shenan Stanley wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > The above is all one might see with a newsreader.
> >
> > This is because you are replying to a conversationg that ended over
> > one year ago. June 4, 2008.
> >
> > Please quote some of the previous message in the future -
> > particularly when replying to a message that old.
> >
> > Entire Conversation:
> > <!--colorc--><!--/colorc-->
>
> Micheal Jung wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I am also experiencing this error and can't find the xerobank
> > browser<!--colorc--><!--/colorc-->
>
> Shenan Stanley wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > Did you ever install it? This is not something that just *appears*
> > on your computer. You would have had to download it and install it
> > yourself. It is not a virus, trojan, worm, spyware, adware that I
> > know of. It is a legitimate product that has to be gotten manually
> > by you or those who use your computer system and have the rights
> > necessary to install applications.
> >
> > Now -having said that and if you are still convinced that XeroBank
> > Browser is your issue - why haven't you gone and looked through the
> > support and FAQs of the company you originally downloaded the
> > browser through? Specifically , their support
> > section is here: .
> >
> > I am doubting your issue has anything to do with this browser. If
> > you read the original conversation you were replying to - I'd like
> > you to compare your situation and the original posters *very
> > closely*. Recall if you ever loaded the "XeroBank Browser".
> >
> > Now - let's get to *your* problem.
> >
> > Please provide Operating system (edition and service pack level,
> > the more detail, the better.):
> >
> > Start button --> RUN
> > (no "RUN"? Press the "Windows Key" + R on your keyboard)
> > --> type in:
> > winver
> > --> Click OK.
> >
> > The picture at the top of the window that opens will give you the
> > general (Operating System name) while the line starting with the
> > word "version" will give you the rest of the story. Post _both_ in
> > response to this message verbatim. ;-)
> >
> > Now that you have provided your WIndows edition and version, let's
> > move on to some basic cleanup that can be done on WIndows XP
> > or Windows Vista...
> >
> > Download, install, run, update and perform a full scan (separately)
> > with the following two applications (freeware versions are the ones
> > to use for this):
> >
> > SuperAntiSpyware
> >
> >
> > MalwareBytes
> >
> >
> > After performing a full scan with one and then the other and
> > removing whatever they both find completely, you may uninstall
> > these products,
> > if you wish.
> >
> > Download and run the MSRT manually:
> >
> >
> > Reboot.
> >
> > Then follow the instructions here:
> >
> > How do I reset Windows Update components?
> >
> >
> > Reboot.
> >
> > Try to get updates again.
> >
> > Knowing what OS (edition and version) you are using will help
> > troubleshoot beyond the above tips - if you still have issues.
> > You will have to come back and let everyone know.
> >
> > If you do have to come back - please provide details. What errors
> > you are seeing (word-for-word, not your interpretation) and what it
> > is you are doing when you see that error/message. You definitely
> > should provide the operating system (edition and version) you are
> > using if you expect to get any directed support.
> >
> > In *any* case - please come back - report on your progress. Reply
> > to this very posting and let everyone know how things went/are
> > going. It is archived and floats about for many years after it is
> > originally posted (as is obvious by the replies this one has gotten
> > over a year after it was originally posted.) Old posts, if read and
> > comprehended, can help solve users problems with many different
> > things.<!--colorc--><!--/colorc-->
>
> Micheal Jung wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > Version 6.0(Build 6002: Service Pack 2)
> > Windows Vista Home Premium operating system
> > Hewlett-Packard
> >
> > I downloaded the SuperAntiSpyware, and MalwareBytes programs.
> > I will do the full scans then await you're reply in case there is
> > something you can update me about my version/service pack.<!--colorc--><!--/colorc-->
>
> If your operating system is 64-bit... Then this part of my instructions:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > How do I reset Windows Update components?
> > <!--colorc--><!--/colorc-->
>
> Should be exchanged with this:
> <!--coloro:green--><span style="color:green <!--/coloro-->
> > Download/Run this:
> > <!--colorc--><!--/colorc-->
>
> You'll want to still do the original instruction if you have a 32-bit OS.
>
> Unsure about that?
> To see if your computer is running 32-bit or 64-bit Windows, do the
> following:
> 1. Open System by clicking the Start button, clicking Control Panel,
> clicking System and Maintenance, and then clicking System.
> 2. Under System, you can view the system type.
>
> You will also want to check though your "Control Panel" --> "Programs and
> Features" to see if you have the browser installed or not (you did not
> verify whether or not you had actually installed it.)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
>
>
>
> .
> <!--colorc--><!--/colorc-->

 

Ryan wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I looked in firefox addons & in programs & feartures but i can't
> find Xerobank where & how did you remove it from your computer?<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> The above is all one might see with a newsreader.
>
> This is because you are replying to a conversationg that ended over
> one year ago. June 4, 2008.
>
> Please quote some of the previous message in the future -
> particularly when replying to a message that old.
>
> Entire Conversation:
> <!--colorc--><!--/colorc-->

Micheal Jung wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I am also experiencing this error and can't find the xerobank
> browser<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Did you ever install it? This is not something that just *appears*
> on your computer. You would have had to download it and install it
> yourself. It is not a virus, trojan, worm, spyware, adware that I
> know of. It is a legitimate product that has to be gotten manually
> by you or those who use your computer system and have the rights
> necessary to install applications.
>
> Now -having said that and if you are still convinced that XeroBank
> Browser is your issue - why haven't you gone and looked through the
> support and FAQs of the company you originally downloaded the
> browser through? Specifically , their support
> section is here: .
>
> I am doubting your issue has anything to do with this browser. If
> you read the original conversation you were replying to - I'd like
> you to compare your situation and the original posters *very
> closely*. Recall if you ever loaded the "XeroBank Browser".
>
> Now - let's get to *your* problem.
>
> Please provide Operating system (edition and service pack level,
> the more detail, the better.):
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the
> general (Operating System name) while the line starting with the
> word "version" will give you the rest of the story. Post _both_ in
> response to this message verbatim. ;-)
>
> Now that you have provided your WIndows edition and version, let's
> move on to some basic cleanup that can be done on WIndows XP
> or Windows Vista...
>
> Download, install, run, update and perform a full scan (separately)
> with the following two applications (freeware versions are the ones
> to use for this):
>
> SuperAntiSpyware
>
>
> MalwareBytes
>
>
> After performing a full scan with one and then the other and
> removing whatever they both find completely, you may uninstall
> these products,
> if you wish.
>
> Download and run the MSRT manually:
>
>
> Reboot.
>
> Then follow the instructions here:
>
> How do I reset Windows Update components?
>
>
> Reboot.
>
> Try to get updates again.
>
> Knowing what OS (edition and version) you are using will help
> troubleshoot beyond the above tips - if you still have issues.
> You will have to come back and let everyone know.
>
> If you do have to come back - please provide details. What errors
> you are seeing (word-for-word, not your interpretation) and what it
> is you are doing when you see that error/message. You definitely
> should provide the operating system (edition and version) you are
> using if you expect to get any directed support.
>
> In *any* case - please come back - report on your progress. Reply
> to this very posting and let everyone know how things went/are
> going. It is archived and floats about for many years after it is
> originally posted (as is obvious by the replies this one has gotten
> over a year after it was originally posted.) Old posts, if read and
> comprehended, can help solve users problems with many different
> things.<!--colorc--><!--/colorc-->

Micheal Jung wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Version 6.0(Build 6002: Service Pack 2)
> Windows Vista Home Premium operating system
> Hewlett-Packard
>
> I downloaded the SuperAntiSpyware, and MalwareBytes programs.
> I will do the full scans then await you're reply in case there is
> something you can update me about my version/service pack.<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> If your operating system is 64-bit... Then this part of my
> instructions:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> How do I reset Windows Update components?
>> <!--colorc--><!--/colorc-->
>
> Should be exchanged with this:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> Download/Run this:
>> <!--colorc--><!--/colorc-->
>
> You'll want to still do the original instruction if you have a
> 32-bit OS.
>
> Unsure about that?
> To see if your computer is running 32-bit or 64-bit Windows, do the
> following:
> 1. Open System by clicking the Start button, clicking Control Panel,
> clicking System and Maintenance, and then clicking System.
> 2. Under System, you can view the system type.
>
> You will also want to check though your "Control Panel" -->
> "Programs and Features" to see if you have the browser installed or
> not (you did not verify whether or not you had actually installed
> it.)<!--colorc--><!--/colorc-->

Micheal Jung wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have vista running on 64-bit, and i don't have the Xeno thing.
> However, after downloading the scanners then that new link you sent
> me, it still didn't fix my problem anymore suggestions ?<!--colorc--><!--/colorc-->

You do realize you only get updates in Windows Vista/Windows 7 throught the
control panel application - not Internet Explorer, right?

My next suggestion for you...

Download and install the following patches:

Description of the Windows Vista and Windows Server 2008 installation
software feature update released April 28, 2009


Given what you have, you will specifically need this version:

Update for Windows Vista for x64-based Systems (KB955430)


And the .NET Framework 3.5 SP1:

Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and
Windows Server 2008 x64


(Follow the directions given under "Additional Information" - three files in
a specific order.)

Reboot.

Ensure you have the latest version of the "Windows Update Agent"...

How to obtain the latest version of the Windows Update Agent to help manage
updates on a computer


Specifically, given what you have, you will download/install:


Reboot.

Check for any additional updates via the normal method, install the
high-priority/critical ones found - if you can.

Reboot.

If some are still failing, try the following...

Open a command prompt (Run as Administrator) and type in the following
command:

netsh winhttp reset proxy

Reboot.

Try again.

Still failing? Probably should start looking in your WIndowsUpdate.log file
for answers...

How to read the Windowsupdate.log file


You could - if you wish - post the last 50 or so lines of this log file here
for review... Although I suggest you look through it for obvious errors and
the likes first.

After you clear up any issues, reboot.

Check for any additional updates because of what you did above.

Still no good - also provide this information in your response:

- What AntiVirus software are you utilizing? Have you tried disabling it
and trying to get updates?
- What firewall application are you using (or are you using the built-in
Windows Firewall)?
- Are you behind any Internet Proxy server?
- Have you manually (or through any group policies) disabled any
services?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way