System Information - "Can't Collect Information"

In my System Information screen, theres a message reading: "Can't Collect
Information". cannot access the windows management Instrumentation Software.
Windows management files may be moved or missing.

Also as a result of this, the Control Panel/System window is missing the
Rating, Processor and memory information. Suggestions?

 

run services.msc, and see if you can start the WMI service.

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Mark L. Ferguson

..
"microsvc" <microsvc@discussions.microsoft.com> wrote in message
news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> In my System Information screen, theres a message reading: "Can't Collect
> Information". cannot access the windows management Instrumentation
> Software.
> Windows management files may be moved or missing.
>
> Also as a result of this, the Control Panel/System window is missing the
> Rating, Processor and memory information. Suggestions? <!--colorc--><!--/colorc-->

 

This can result from the %SystemRoot%System32WbemRepository folder being
corrupt.

Right click My Computer, and then click Manage.

Under “Services and Applications”, right click Services, and then find
Windows Management Instrumentation service. Press the STOP link

Now, Delete all of the files that are INSIDE the
%SystemRoot%System32WbemRepository folder. (usually
c:\windows\system32\wbemrespository (do not delete the folder

Restart the computer. The files are recreated when the computer restarts.

Try again

"microsvc" <microsvc@discussions.microsoft.com> wrote in message
news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> In my System Information screen, theres a message reading: "Can't Collect
> Information". cannot access the windows management Instrumentation
> Software.
> Windows management files may be moved or missing.
>
> Also as a result of this, the Control Panel/System window is missing the
> Rating, Processor and memory information. Suggestions? <!--colorc--><!--/colorc-->

 

Mark, this service was already started.

"Mark L. Ferguson" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> run services.msc, and see if you can start the WMI service.
>
> --
> Was this helpful? Then click the Ratings button. Voting helps the web
> interface.
>
>
> Mark L. Ferguson
>
> .
> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
> > In my System Information screen, theres a message reading: "Can't Collect
> > Information". cannot access the windows management Instrumentation
> > Software.
> > Windows management files may be moved or missing.
> >
> > Also as a result of this, the Control Panel/System window is missing the
> > Rating, Processor and memory information. Suggestions? <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Gerry, I followed your steps, and deleted those files, rebooted, yet the
problem hasnt been resolved.

"gerryf" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> This can result from the %SystemRoot%System32WbemRepository folder being
> corrupt.
>
> Right click My Computer, and then click Manage.
>
> Under “Services and Applications”, right click Services, and then find
> Windows Management Instrumentation service. Press the STOP link
>
> Now, Delete all of the files that are INSIDE the
> %SystemRoot%System32WbemRepository folder. (usually
> c:windowssystem32wbemrespository (do not delete the folder
>
> Restart the computer. The files are recreated when the computer restarts.
>
> Try again
>
> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
> > In my System Information screen, theres a message reading: "Can't Collect
> > Information". cannot access the windows management Instrumentation
> > Software.
> > Windows management files may be moved or missing.
> >
> > Also as a result of this, the Control Panel/System window is missing the
> > Rating, Processor and memory information. Suggestions? <!--colorc--><!--/colorc-->
> <!--colorc--><!--/colorc-->

 

Reading Mark's post above

In addition to
Windows Management Instrumentation

Are
Event Log
Remote Procedure Call (RPC)
also started?

If not, start them and try again


"microsvc" <microsvc@discussions.microsoft.com> wrote in message
newsD1C4991-B34A-40EB-AFBC-B4C44AD921DA@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Gerry, I followed your steps, and deleted those files, rebooted, yet the
> problem hasnt been resolved.
>
> "gerryf" wrote:
><!--coloro:green--><span style="color:green <!--/coloro-->
>> This can result from the %SystemRoot%System32WbemRepository folder being
>> corrupt.
>>
>> Right click My Computer, and then click Manage.
>>
>> Under “Services and Applications”, right click Services, and then find
>> Windows Management Instrumentation service. Press the STOP link
>>
>> Now, Delete all of the files that are INSIDE the
>> %SystemRoot%System32WbemRepository folder. (usually
>> c:windowssystem32wbemrespository (do not delete the folder
>>
>> Restart the computer. The files are recreated when the computer restarts.
>>
>> Try again
>>
>> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
>> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
>> > In my System Information screen, theres a message reading: "Can't
>> > Collect
>> > Information". cannot access the windows management Instrumentation
>> > Software.
>> > Windows management files may be moved or missing.
>> >
>> > Also as a result of this, the Control Panel/System window is missing
>> > the
>> > Rating, Processor and memory information. Suggestions?<!--colorc--><!--/colorc-->
>> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

RPC is started. Is there a service called "Event Log"? If so, its not there.

"gerryf" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Reading Mark's post above
>
> In addition to
> Windows Management Instrumentation
>
> Are
> Event Log
> Remote Procedure Call (RPC)
> also started?
>
> If not, start them and try again
>
>
> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> newsD1C4991-B34A-40EB-AFBC-B4C44AD921DA@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
> > Gerry, I followed your steps, and deleted those files, rebooted, yet the
> > problem hasnt been resolved.
> >
> > "gerryf" wrote:
> ><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
> >> This can result from the %SystemRoot%System32WbemRepository folder being
> >> corrupt.
> >>
> >> Right click My Computer, and then click Manage.
> >>
> >> Under “Services and Applications”, right click Services, and then find
> >> Windows Management Instrumentation service. Press the STOP link
> >>
> >> Now, Delete all of the files that are INSIDE the
> >> %SystemRoot%System32WbemRepository folder. (usually
> >> c:windowssystem32wbemrespository (do not delete the folder
> >>
> >> Restart the computer. The files are recreated when the computer restarts.
> >>
> >> Try again
> >>
> >> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> >> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
> >> > In my System Information screen, theres a message reading: "Can't
> >> > Collect
> >> > Information". cannot access the windows management Instrumentation
> >> > Software.
> >> > Windows management files may be moved or missing.
> >> >
> >> > Also as a result of this, the Control Panel/System window is missing
> >> > the
> >> > Rating, Processor and memory information. Suggestions?
> >> <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->

 

Nobody has any explanation as to why this anomoly is happening, and what I
may do to fix it for good?

I'd hate this to be another broken part of Vista I'll have to "Live with".

"microsvc" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> In my System Information screen, theres a message reading: "Can't Collect
> Information". cannot access the windows management Instrumentation Software.
> Windows management files may be moved or missing.
>
> Also as a result of this, the Control Panel/System window is missing the
> Rating, Processor and memory information. Suggestions? <!--colorc--><!--/colorc-->

 

Don't feel alone ... when I try to look at my system information
(msinfo32.exe), I get the same emtpy window with the message "Can't
Collect Information" "Cannot access the Windows Management
Instrumentation software. Windows Management files may be moved or
missing."

And of course, none of the above suggestions have had any affect ... my
WMI and RPC services are running, and I emptied the "wbemrespository"
directory and rebooted.

I've got 6 weeks into trying to establish a stable copy of Vista, and
I'm on my eighth reload of the OS and my application suites. I wish it
would stop slowly eating itself.


--
stevejum

 

More data, my event log has about 50 or more WMI events ... all right in
a row ... half of which are hard errors (event ID 24 in red) and half of
which are warnings (event ID 63 in yellow).

The first entry (informational), Event ID 5617 says:

- "Windows Management Instrumentation Service subsystems initialized
successfully"

And then is followed by around 50 WMI errors and warnings as noted
below.

The 25 or so Event ID 24's are all similar, e.g.:

- "Event provider $Core attempted to register query "select * from
__InstanceOperationEvent" whose target class "__InstanceOperationEvent"
in //./root namespace does not exist. The query will be ignored."

- "Event provider $Core attempted to register query "select * from
__SystemEvent" whose target class "__SystemEvent" in //./root/SECURITY
namespace does not exist. The query will be ignored."

- "Event provider $Core attempted to register query "select * from
__TimerEvent" whose target class "__TimerEvent" in //./root/SECURITY
namespace does not exist. The query will be ignored."

Those errors are followed by about 25 Event ID 63's, which are all
similar, e.g.:

- "A provider, ActiveScriptEventConsumer, has been registered in the
Windows Management Instrumentation namespace root\default to use the
LocalSystem account. This account is privileged and the provider may
cause a security violation if it does not correctly impersonate user
requests."

- "A provider, CommandLineEventConsumer, has been registered in the
Windows Management Instrumentation namespace root\default to use the
LocalSystem account. This account is privileged and the provider may
cause a security violation if it does not correctly impersonate user
requests."

SOooooo ... does anyone know who this mysterious event provider "$Core"
is .... ?


--
stevejum

 

GerryF.....are you still with us....???

Here is one thing you can try to get your WMI back up and running:

Open a command prompt...(START - RUN - type CMD in the "Open:" box)

At the prompt...copy/paste (or type) each of these commands in THIS
order:

winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

Hit ENTER when necessary...(the copy/paste method should enter the
commands automatically).


Here is what each switch does:

The "clearadap" switch clears prior WMI /resyncperf information
from the registry.
The "kill" switch causes WINMGMT to stop running copies.
The "unregserver" switch removes the registry entries.
The "regserver" switch invokes self registration.
The "resyncperf" switch registers the system's performance
libraries with WMI.





I can also help you return EventLog to your services list.


First...ensure that the EventLog service is running by attempting to
start EventLog, like so:

Open another command prompt and type NET START EVENTLOG at the
prompt.
If EventLog is already started...you will receive a message
stating such.

After making sure that the service is running, proceed to the next
step:

Check for the following key in your registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
\Eventlog

If the key IS found...it may be corrupt...in which case, it must
be replaced using the method found below.
If the key is not found...you need to get a copy of the key from
another computer, and IMPORT if into your registry.

If you don't have another computer from which to copy the key...I
can email you a copy.
The file, in text form, is simply too lengthy to post here.
Please respond if you would like this file emailed to you.

GOOD LUCK.....!!!! Let us know how things work out...!!!

 

Hi i know this post is a month old but i was wondering if you could email me
a copy of the key. I'm having the same problem and have been going crazy
trying to find a fix. This is the first post that i've seen that trys
something different. my email address is cmccall45@verizon.net
thanks.
Chuck

"Jme63SCH@aol.com" wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> GerryF.....are you still with us....???
>
> Here is one thing you can try to get your WMI back up and running:
>
> Open a command prompt...(START - RUN - type CMD in the "Open:" box)
>
> At the prompt...copy/paste (or type) each of these commands in THIS
> order:
>
> winmgmt /clearadap
> winmgmt /kill
> winmgmt /unregserver
> winmgmt /regserver
> winmgmt /resyncperf
>
> Hit ENTER when necessary...(the copy/paste method should enter the
> commands automatically).
>
>
> Here is what each switch does:
>
> The "clearadap" switch clears prior WMI /resyncperf information
> from the registry.
> The "kill" switch causes WINMGMT to stop running copies.
> The "unregserver" switch removes the registry entries.
> The "regserver" switch invokes self registration.
> The "resyncperf" switch registers the system's performance
> libraries with WMI.
>
>
>
>
>
> I can also help you return EventLog to your services list.
>
>
> First...ensure that the EventLog service is running by attempting to
> start EventLog, like so:
>
> Open another command prompt and type NET START EVENTLOG at the
> prompt.
> If EventLog is already started...you will receive a message
> stating such.
>
> After making sure that the service is running, proceed to the next
> step:
>
> Check for the following key in your registry:
>
> HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices
> Eventlog
>
> If the key IS found...it may be corrupt...in which case, it must
> be replaced using the method found below.
> If the key is not found...you need to get a copy of the key from
> another computer, and IMPORT if into your registry.
>
> If you don't have another computer from which to copy the key...I
> can email you a copy.
> The file, in text form, is simply too lengthy to post here.
> Please respond if you would like this file emailed to you.
>
> GOOD LUCK.....!!!! Let us know how things work out...!!!
>
>
>
>
>
>
>
> <!--colorc--><!--/colorc-->

 

The service is listed as "WINDOWS EVENT LOG". Not "EVENT LOG".


--
bmn

 

Hey all, here's the solution to your "Unavailable Rating" and SysInfo
problems

Start --> Run

CMD

net localgroup administrators NetworkService /ADD

Enter

All fixed


--
CharBroiled20s

 

Thanks CharBroiled20s, this worked for me


--
steve1980
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THANKS SO MUCH!!!!!!

Sorry for yelling but thats how I feal after chasing this for weeks.


--
tjones1966
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tjones1966's Profile:
View this thread:

 

LOL @ tjones1966.

It sucks to hunt for an answer & not find it - glad I could help!

Have a good one!


--
CharBroiled20s

DO I REALLY NEED TO SAY - DON'T TYPE THE QUOTATION MARKS?

 

CharBroiled!!!!! How I love you! You were the ONLY person who fixed this
problem for me. Thanks so much for knowing what to do. Now what I want
to know, if you can tell me, What was causing this error, and why did
that simple dos prompt fix it? It's not enough for me just to have my
problem fixed! I need to know -why-...


--
cakeluvr9

 

I'm having the same problem done all the fixes found the key but default
says that it has no value Is that the problem ? If so could some one
email the new key or tell me how to fix it Ta


--
Silver

 

undisclosed wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
>I'm having the same problem done all the fixes found the key but default
>says that it has no value Is that the problem ? If so could some one
>email the new key or tell me how to fix it Ta<!--colorc--><!--/colorc-->

WTF are you talking about? Are you replying to a really old
post/thread?

Either quote what you are replying to (the same problem, all the
fixes) or start a new thread so we will know what you're talking
about.