Surface Pro 2 Touchscreen

I have an issue with the touchscreen on the Surface Pro 2 where it is not detected at all and the drivers are missing entirely. The touchscreen is working in UEFI. I have reset Windows on this machine at least 3 times. I have also caused a new issue where the keyboard no longer works nor does the touchpad. (Just fixed the keyboard and touchpad still trying to fix the touchscreen)

 

Hello.

Go into Settings> Update and Security>Window's Update. The needed Windows updates will download and install automatically. Once there are no more regular updates, click on "Optional Updates" >"Hardware Drivers" (something like that) and install the missing drivers.

 

There is no option for Optional Updates. I've already installed any Optional Updates in hope that it would contain the drivers that are responsible for the touchscreen.

 

Given that the touchscreen works in the EUFI, then it pretty much has to be a driver issue.

What drivers are missing from Device Manager? Does it show a missing driver for the touchscreen (Human Interface Devices and/or Touch device) ? If the drivers are installed for the touchscreen, then uninstall them and restart the surface. If that doesn't help then:

https://support.microsoft.com/en-us...-surface-09bb2e09-2a4b-cb69-0951-078a7739e120

 

Something else is going on here. Your keyboard and mouse should have worked after the reset. How did you fix that? Has the Surface had physical damage? What are you not telling us?

 

Nothing is damaged this is exclusively a software issue, the keyboard and mousepad problem came from me messing around with the drivers which is after the touchscreen stopped working I fixed this by reinstalling the SurfaceAccessoryDriver.

 

Ok.

The weird thing is, is that this is a Microsoft product...so all of the drivers should have been re-installed with the reset. Worst case scenario any missing drivers would have been in the Optional updates via Window's Update.

What drivers are missing in Device Manager?

 

The missing drivers are HID-Compliant Touch Screen and Intel (R) Precise Touch Device. Even with show hidden on it fails to show up.

 

Well that explains it. Follow the link I posted given the exact model of the Surface. The touchscreen driver may not show up, but it might be part of the chipset driver or just as some unnamed driver. So, it would be better to just download and install all the drivers that "could" include the touchscreen driver.

 

Is there a way to tell if a .inf file is done installing or no.

 

Some drivers won't even say "Installation Complete. Do a restart and if it was the correct driver then you'll know by checking device manager.

What is the exact name and model number of the Surface?

 

Surface Pro 2

 

https://www.microsoft.com/en-us/download/details.aspx?id=49042

There is zipped download for win 8 and 10. The zipped download should have all the drivers.

 

I just checked out the zipped file. It doesn't outright show a touchscreen driver, so my first guess would be the folder Display>Surface Display Panel. Now right click on the INF file and choose "install".

 

This doesn't seem to cause the device to show up under device manager.

 

The only other possibility I see is under the folder Display>Graphics

If that doesn't help, you might want to call Microsoft to find out what file is the touch screen driver.

Then again, a reset should re-install all the drivers.

 

Exactly.

A "reset" implies the recovery partition. Which then of course means that all the drivers would be installed.

 

I just used the reset option in Windows 10.

 

If so, that would have installed the touch screen driver. Did you "mess around" with the touchscreen driver like the you said you did with the mouse and keyboard drivers?