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Surface Pro 2 Touchscreen

Discussion in 'Windows 10' started by StyxLazvari, Apr 28, 2021.

  1. StyxLazvari

    StyxLazvari

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    I have an issue with the touchscreen on the Surface Pro 2 where it is not detected at all and the drivers are missing entirely. The touchscreen is working in UEFI. I have reset Windows on this machine at least 3 times. I have also caused a new issue where the keyboard no longer works nor does the touchpad. (Just fixed the keyboard and touchpad still trying to fix the touchscreen)
     
  2. Seth Anthony

    Seth Anthony Registered Members

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    Hello.

    Go into Settings> Update and Security>Window's Update. The needed Windows updates will download and install automatically. Once there are no more regular updates, click on "Optional Updates" >"Hardware Drivers" (something like that) and install the missing drivers.
     
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  3. StyxLazvari

    StyxLazvari

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    There is no option for Optional Updates. I've already installed any Optional Updates in hope that it would contain the drivers that are responsible for the touchscreen.
     
  4. Seth Anthony

    Seth Anthony Registered Members

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    Given that the touchscreen works in the EUFI, then it pretty much has to be a driver issue.

    What drivers are missing from Device Manager? Does it show a missing driver for the touchscreen (Human Interface Devices and/or Touch device) ? If the drivers are installed for the touchscreen, then uninstall them and restart the surface. If that doesn't help then:

    https://support.microsoft.com/en-us...-surface-09bb2e09-2a4b-cb69-0951-078a7739e120
     
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  5. Seth Anthony

    Seth Anthony Registered Members

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    Something else is going on here. Your keyboard and mouse should have worked after the reset. How did you fix that? Has the Surface had physical damage? What are you not telling us? :biggrin:
     
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  6. StyxLazvari

    StyxLazvari

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    Nothing is damaged this is exclusively a software issue, the keyboard and mousepad problem came from me messing around with the drivers which is after the touchscreen stopped working I fixed this by reinstalling the SurfaceAccessoryDriver.
     
  7. Seth Anthony

    Seth Anthony Registered Members

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    Ok.

    The weird thing is, is that this is a Microsoft product...so all of the drivers should have been re-installed with the reset. Worst case scenario any missing drivers would have been in the Optional updates via Window's Update.

    What drivers are missing in Device Manager?
     
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  8. StyxLazvari

    StyxLazvari

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    The missing drivers are HID-Compliant Touch Screen and Intel (R) Precise Touch Device. Even with show hidden on it fails to show up.
     
  9. Seth Anthony

    Seth Anthony Registered Members

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    Well that explains it. Follow the link I posted given the exact model of the Surface. The touchscreen driver may not show up, but it might be part of the chipset driver or just as some unnamed driver. So, it would be better to just download and install all the drivers that "could" include the touchscreen driver.
     
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  10. StyxLazvari

    StyxLazvari

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    Is there a way to tell if a .inf file is done installing or no.
     
  11. Seth Anthony

    Seth Anthony Registered Members

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    Some drivers won't even say "Installation Complete. Do a restart and if it was the correct driver then you'll know by checking device manager.

    What is the exact name and model number of the Surface?
     
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  12. StyxLazvari

    StyxLazvari

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    Surface Pro 2
     
  13. Seth Anthony

    Seth Anthony Registered Members

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  14. Seth Anthony

    Seth Anthony Registered Members

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    I just checked out the zipped file. It doesn't outright show a touchscreen driver, so my first guess would be the folder Display>Surface Display Panel. Now right click on the INF file and choose "install".
     
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  15. StyxLazvari

    StyxLazvari

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    This doesn't seem to cause the device to show up under device manager.
     
  16. Seth Anthony

    Seth Anthony Registered Members

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    The only other possibility I see is under the folder Display>Graphics

    If that doesn't help, you might want to call Microsoft to find out what file is the touch screen driver.

    Then again, a reset should re-install all the drivers.
     
  17. Tony D

    Tony D Administrator Administrator

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    That's what I was thinking. How was the reset done? Was it done using the recovery partition on the Surface or did you use some generic install media?
     
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  18. Seth Anthony

    Seth Anthony Registered Members

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    Exactly.

    A "reset" implies the recovery partition. Which then of course means that all the drivers would be installed.
     
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  19. StyxLazvari

    StyxLazvari

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    I just used the reset option in Windows 10.
     
  20. Seth Anthony

    Seth Anthony Registered Members

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    If so, that would have installed the touch screen driver. Did you "mess around" with the touchscreen driver like the you said you did with the mouse and keyboard drivers? :biggrin:
     
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