Stuck on update

I am stuck at the 1 part of the 3 part update at 60% done. The
computer states that I am not to shut down the computer until it is
done. It has been hours that it is at this point. Can someone tell me
what I need to do to correct this issue?

 

rm2h wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I am stuck at the 1 part of the 3 part update at 60% done. The
> computer states that I am not to shut down the computer until it is
> done. It has been hours that it is at this point. Can someone tell
> me what I need to do to correct this issue?<!--colorc--><!--/colorc-->

Windows ________ with Service Pack __?
What updates were you installing?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way

 

I have Windows Vista Home Premium. I am currently in TN and I know
that the last time that I did an update was in CA before 9-11-09.

I am unable to give you the service pack number since the laptop is
stuck at stage 1 of 3 with 60% completed since the early afternoon
today.


On Sep 25, 9:09 pm, "Shenan Stanley" <newshel...@gmail.com> wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> rm2h wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
> > I am stuck at the 1 part of the 3 part update at 60% done. The
> > computer states that I am not to shut down the computer until it is
> > done. It has been hours that it is at this point. Can someone tell
> > me what I need to do to correct this issue?<!--colorc--><!--/colorc-->
>
> Windows ________ with Service Pack __?
> What updates were you installing?
>
> --
> Shenan Stanley
>      MS-MVP
> --
> How To Ask Questions The Smart Wayhttp://www.catb.org/~esr/faqs/smart-questions.html<!--colorc--><!--/colorc-->

 

rm2h wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I am stuck at the 1 part of the 3 part update at 60% done. The
> computer states that I am not to shut down the computer until it is
> done. It has been hours that it is at this point. Can someone tell
> me what I need to do to correct this issue?<!--colorc--><!--/colorc-->

Shenan Stanley wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Windows ________ with Service Pack __?
> What updates were you installing?<!--colorc--><!--/colorc-->

rm2h wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> I have Windows Vista Home Premium. I am currently in TN and I know
> that the last time that I did an update was in CA before 9-11-09.
>
> I am unable to give you the service pack number since the laptop is
> stuck at stage 1 of 3 with 60% completed since the early afternoon
> today.<!--colorc--><!--/colorc-->

If it never finished, a reboot or three should get you back to normal.

Then check your system for malware and reset your update components and try
again.

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware


MalwareBytes


After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:


Reboot.

How do I reset Windows Update components?


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way