1. Welcome Guest! In order to create a new topic or reply to an existing one, you must register first. It is easy and free. Click here to sign up now!.
    Dismiss Notice

Sound desesparation - Perhaps Intel?Realtek HD audio

Discussion in 'Sound Card' started by cielbleu75, Feb 3, 2018.

  1. cielbleu75

    cielbleu75

    Joined:
    Feb 3, 2018
    Messages:
    2
    Operating System:
    Windows 10
    Hello Forum,


    I am writing this post because I don't know how to fix my problem and tried so much solution regarding this issue

    I hope that dsomeone will bring me light and solution, I explain my issue :



    I am using a low price laptop from ONDA, XIaoma 21, it has a Intel Apollo Lake Celeron N3450 CPU, and Windows 10 with 64 bits, and is a good little machine.



    I tried earlier to change my Audio drivers ( in the device manager, it said that the audio is somehow a Realtek HD audio, combined with Intel and something in Chinese...)


    I downloaded the last Realtek HD audio drivers from the official Realtek link, and installed them, the program uninstalled my previous drivers and tried to inject the new ones,

    but stopped saying that there was an error, or drivers were not the accurate ones for my material.

    from that time, I don't have audio working anymore, I don't have any audio peripherals recognized in the volume panel neither, and the windows device manager shows


    multimedia audio controller not recognized, orange sign with ! and with this written :




    The drivers for this device are not installed. (Code 28)
    There are no compatible drivers for this device.

    To find a driver for this device, click Update Driver.




    I have to tried to erase my windows system and install a clean new windows, nothing work.

    I tried to deactivate reactivate the audio controller from the panel, not working, I tried to force the install/update of the driver for a new peripheral in the windows device manager,

    but windows doesn't find any drivers for my audio controller.

    I tried to find the drivers from realtek and downloaded the HD audio drivers, AC97 drivers, for Windows 64, not working, controller not recognized.

    I tried to find the original drivers from Onda, but the link for them, is not working, so cannot be downloaded.

    I found on Techtablets some drivers for my laptop model, but when I tried to start the realtek drivers install program, it stopped and log errors of installation like :

    packages location not found...

    I haven't made and restore points so I cant go back to the original drivers before using the new realtek install.


    I just really ont know how to recover my Sound back, as I am not using my computer anymore, it is for me a major issue.


    if you have ideas about how to install properly my audio sound inside my laptop, ill be more than happy to try... I am stocked and have made already windows installs and have lost my datas several time. I am still at the same point, no audio in my laptop


    thank you


    Gregory
     
  2. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,147
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome Gregory, Normally using System Restore to "go back in time" would have fixed this problem. Too bad you hadn't set any restore points. It's a good idea to create a restore point before messing with your computer.

    That said, check the driver tab in the Device Manager. Is there a Roll Back option? If so, try that.
    Next thing to try: Uninstall the driver using the Device Manager. Restart the computer. It should recognize new hardware and attempt to load the appropriate driver.

    Are there any other error indications in your Device Manager?

    What was the original reason you wanted to update the audio driver? Were you experiencing issues?
     
  3. cielbleu75

    cielbleu75

    Joined:
    Feb 3, 2018
    Messages:
    2
    Operating System:
    Windows 10
    hi, thanks for your concern,

    checking the roll back option, I am not sure to understand what you mean, sorry but English is not my original language, I do my best.

    I tired to uninstall the driver with the device manager, and restarted but it seems that it goes again at the point where n audio is working, and I only have this Multimedia audio controller in the device manager with the orange sign and the ! inside.

    I wanted to update my drivers, using the new Realtek drivers....

    nothing is working. don't know what to do
     
  4. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,147
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Was the audio working before you updated the driver?
     
  5. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
    May 31, 2017
    Messages:
    694
    Operating System:
    Windows 7
    Explain why you decided to change drivers.

    Did the laptop come with Windows 10?
     
  6. DSTM (Dougie)

    DSTM (Dougie) Registered Members

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7

Share This Page