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So the Phone You Bought Might Explode? What to Do With a Note 7

Discussion in 'Android Phones & Tablets' started by allheart55 (Cindy E), Oct 12, 2016.

  1. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    samsung-note-hero.jpg


    (Bloomberg) -- Samsung Electronics Co. will end production of its Galaxy Note 7 after reports that replacement phones are exploding like the defective first batch that triggered a global recall. Here’s an explainer on what owners can and should do next.

    What do I do first?

    Turn it off. Samsung is advising all consumers to power down the $900 smartphone immediately and contact the seller. While the company hasn’t confirmed the new versions are prone to exploding, it’s not taking any chances while it investigates.

    But there haven’t been any problems with mine?

    Doesn’t matter. Whether it’s a model affected by the first recall or one of the replacements offered since late last month, Samsung says keep it turned off. It is giving customers the option of sending it back.

    Where do I take it?

    Back to where it was bought, whether that’s a carrier, website or retail outlet. Samsung is covering the cost of shipping Note 7s and offering a full refund on the phone and its related accessories.

    What if I want another phone?

    Most carriers are offering alternative devices. Customers opting for another Samsung phone, such as the Galaxy S7, will get refunded the price difference and any accessories. Those sticking with Samsung phones in the U.S. will get a $25 gift card while customers in China are being offered a coupon valued at 300 yuan ($45).

    Will I be able to get another Note 7?

    No. The Note 7s are effectively off the market as Samsung called for partners to halt exchanges and sales. The company’s decision to end production means it will scrap this model and instead focus on a Note 8 for 2017.

    What if I don’t want another Samsung or a refund?

    Most carriers are letting customers choose something else from their range. Whether that is Google’s upcoming Pixel, a just released Apple iPhone or other brands such as LG and Motorola.

    Do other Samsung phones have the fire problem?

    The company says no, the problem is isolated to the Note 7.

    Source: winsupersite
     
  2. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
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    Location:
    Midlands, UK
    Operating System:
    Windows 10
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    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    I nearly upgraded to the Note 7 .... I use the Note 3 at the moment
    But decided at the last minute to keep the Note 3 as the new version didn't really do anything that my old one did.
    Good decision as it happens.
     
    allheart55 (Cindy E) likes this.
  3. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,193
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    Luckily, my husband has the Galaxy S7 Edge.
     

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