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Shut down problem

Discussion in 'Specific Hardware Issues' started by Cherdog, May 8, 2016.

  1. Cherdog

    Cherdog Registered Members

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    I recently bought a laptop which has been refurbished o/ is windows 7
    It works well but when I shut down/sleep/hibernate it just dies completely I have to remove and replace the battery and power lead,then it works fine again any advice would be appreciated.
     
  2. IceMan37

    IceMan37 Banned

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    Welcome to the forums Cherdog. What is the model of laptop? By the way there is s sticky here you may want to read about posting hardware specifications etc it really does help with these type issues, even the most remote issues. How long has this particular issue been going on?
     
  3. Cherdog

    Cherdog Registered Members

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    Thanks for your reply iceman it's an HP Compaq 6910p it's been going on since I got it a couple of weeks ago
     
  4. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

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    Hi Cherdog. Welcome to Computer Help Forums.
    Adding to earlier replies, the first thing I would do is check your "Power Settings" as you don't know what they were set to.
    Hint. Never turn off your Laptop if the Hard Drive light is on. Updates could be coming down, as an example.
    Being refurbished, run "Disk Cleanup" as well.
     
  5. IceMan37

    IceMan37 Banned

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    Thanks for the update Cherdog looks like Dougie has some great advice there to start with I would advise the same.
     
    DSTM (Dougie) likes this.
  6. Cherdog

    Cherdog Registered Members

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    Thanks guys I have run disk cleanup and reset power settings to default , the company I bought it from said adjustment to those settings would fix it but I've tried different permutations without success.
     
  7. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

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    I would be phoning the company for a ticket and returning the Laptop ASAP, while it still has warranty.
    Refurbished normally have short warranties, so that's the best advice I can give, at the moment.
    This is their problem and they need to rectify.
     
    allheart55 (Cindy E) likes this.
  8. Cherdog

    Cherdog Registered Members

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    OK guys I will do that, I hoped there may be an easy fix.
    Thanks a lot for the help
     
  9. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

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    We can eventually find the problem and if it's a Hardware part would probably have to be returned anyway.

    No simple fix comes to mind at the moment.

    We are more than happy to continue checks if those are your wishes.:)

    I posted what I would do under the circumstances.
     
  10. PseFrank

    PseFrank Super-Moderator Super Moderators

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    Good advice already given, but as a matter of interest. Do you shut down the computer correctly?

    The reason I ask is that I have had customers that just used to press and hold the power button to shut down... this can lead to problems.
     
  11. Cherdog

    Cherdog Registered Members

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    OK thanks Dougie I'm sending it
    back tomorrow,thanks for your help
     
  12. DSTM (Dougie)

    DSTM (Dougie) CHF Adviser CHF Advisers

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    You are very Welcome. :)
    Any further issues later down the track, by all means post.
    The general consensus in these circumstances is best to send back,as it is still under warranty.
    Be sure to let us know what they find.
    Thanks.
     
    Last edited: May 8, 2016
  13. IceMan37

    IceMan37 Banned

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    What Frank was talking about with the errors of shutting down laptops with the power button usually end up being hard drive errors, but can also affect the input-output power system delivery because laptops do not employ higher frequency power supply-restore solutions they run on a thin line to save energy. I am very good with laptops, but even so, when I get a customer that asks for a repair if the laptop is in warranty I always tell them to use it and deal with the OEM of the laptop.
     
  14. Cherdog

    Cherdog Registered Members

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    I do not shut down by holding the power button just click on shutdown/sleep/hibernate.OEM?
     
  15. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Original Equipment Manufacturer.

    You said that you purchased this as a refurbished unit.
    What kind of warranty to they give you?
    A refurbished notebook generally only comes with a 30 day warranty.
    How long ago did you buy the laptop, Cherdog?
     
  16. Cherdog

    Cherdog Registered Members

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    I have had it for three weeks but I did advise them of the problem within days ,they said it could be easily resolved in the power settings options.the warranty is 30 days
     
  17. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    It is good that you have it on record.
    I would make them repair it while it is still warrantied.
     

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