Reset fail

I have a Lenovo laptop with W10.

The LP failed to load, and eventually I tried to do a System Restore. It was asking for an account password and I had no idea what it was, or even what “account” it was referring to.
Eventually I gave up and decided to bite the bullet and went fir a full reset.

However, this now comes up, and when I do as it says, it returns after a moment or so.



The LP is less than a year old from Curry’s. Is it worth returning or will they say it is a software issue and not covered?

The Network Adapter failed a few months ago, during lockdown , which I rectified y buying a USB Zone.

I would appreciate any help or guidance, and apologise fir the long first post.

Thanks

 

I'm thinking that either the recovery partition is corrupt, or the hard drive has a problem.

You may have to end doing a manual install of W10 using a USB stick with W10 on it.

 

For future reference using Win10, the account it is asking for is your Microsoft Account, you probably might have set this up when first used the Laptop?