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Removing Adware

Discussion in 'Is my Computer infected?' started by BGBG, Feb 11, 2018.

  1. BGBG

    BGBG Registered Members

    Joined:
    Dec 11, 2014
    Messages:
    1,251
    Operating System:
    Windows 7
    Bought Asus Windows 10 Laptop around Jan 2016 for my wife to use and never got around to removing all the adware for she seemed to be OK with it and I did not have the time. Now I would like to go through it and get rid of all the ads that pop out and want you to buy, subscribe, upgrade and update everything. I once found a website that told all the things to get rid of and how but cannot find it now. I wondered if anyone knew a website or list to get me started with suggestions on what to uninstall and how? Just a guide of things I likely do not want or should not have. Most of these things I see I know I do not want free or to buy. Just some tips would be good. Thanks for any suggestions.
     
  2. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,483
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Don't bother with such sites.
    You need an automated tool that is regularly updated.
    I would suggest running AdwCleaner and then running an online scan with Eset.

    Please download AdwCleaner and save it on your desktop.

    • Close all open programs and browsers
    • Right-click on AdwCleaner.exe, and select Run As Administrator. then select I agree if it appears
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • Once the scan has completed if there are threats found you will see Found 3 threats or something similar above the progress bar
    • Click on Clean
    • Confirm the cleaning and rebooting of your computer by clicking OK
    • Click OK twice to finish the removal process by automatically rebooting your computer
    • Once completed an AdwCleaner document will open on your desktop
    • Copy and paste the contents in your reply

    Now run an online scan with Eset.

    This process may may take several hours, that is normal.

    Download
    esetsmartinstaller_enu.exe and save it to your Desktop
    • Double click the icon
    • Check YES, I accept the Terms of Use
    • Click the Start button
    • Accept any security warnings from your browser
    • Click Advanced settings
    • Check the following items
    Enable detection of potentially unwanted applications
    Remove found threats
    Scan archives
    Scan for potentially unsafe applications
    Enable Anti-Stealth technology

    • Click Start
    • ESET will then download updates and begin scanning your computer
    • If no threats are found simply click Uninstall application on close and hit Finish
    • If threats are found click List of found threats
    • Click Export to text file
    • Save the file on your Desktop as ESET.txt
    • Click Back
    • Click Finish
    • Close the ESET Online Scanner window
    • Copy and paste the contents of ESET.txt in your reply
     
    Last edited: Feb 12, 2018
    Rustys, DSTM (Dougie) and Tony D like this.

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