Re: Incredimail install issues with Vista

On Wed, 27 May 2009 09:40:27 -0500, LdyHwkJ <guest@unknown-email.com>
wrote:

>
>Has anyone had issues with Incredimail not loading after windows updates
>on Vista?
>I have been using Incredimail for 5 years and haven't had any issues
>with it until I bought a new laptop with Vista Home Premium on it.
>It worked immediately after I installed it without any issues at all,
>then I finished downloading all the windows updates, which you know can
>take some time. All of a sudden Incredimail wouldn't load and kept
>giving me a, "The skin dialogbutton.bmp could not be loaded. Please
>download the updated Incredimail Xe." Error message.
>I have been going through Incredimail Support for a week now and have
>received 5 emails from them with the problem not being resolved. We have
>uninstalled the software as well as done registry checks, diagnostics on
>vista maybe blocking it. Permission changes and still nothing. I wish
>there was another program that I could use, keep in mind this isn't just
>for email. Most people using Incredimail are Graphic art stationary
>creators from the Yahoo group community. They use Incredimail because it
>has letter creator, an intergrated program in Incredimail that helps you
>put artist created stationary in the mail program. Any help is
>appreciated!

Don't give up on it, I have it installed on both of my computers but
my other computer has Vista and it work great, I cant tell you how to
fix it, I did get that error as well a while back but it cleared up
the next time I run it.
You might try loading one of the skins to see if that works but
Incredimail is well worth fixing.

If you have purchased a licence then tech support will get back to you
fast but if you are using the free version, then you might have to
wait for them to get around to you when they have taken care of the
licence holder customers first.