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Problem with Windows Update

Discussion in 'Windows 7' started by Slowpoke47, Jan 7, 2018.

  1. Slowpoke47

    Slowpoke47 Registered Members

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    Location:
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    Operating System:
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    Running W7 Home Premium on Dell desktop. Had trouble today for the second time trying to install update KB4056894. Update screen shows successful download and restore point created, then a blue screen with a row of numbers and no further activity after a long wait.

    Used manual power button on computer to shut down and restart, then went through an elaborate and lengthy process using System Restore and Startup Repair to get back to functionality. At multiple points, got message "computer unable to restart" but on both occasions I found a restore point that got me going. Although the computer seems to be ok, I did get a message box that Computer Restore did not work.

    Anyone else having these issues?
     
  2. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

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    Hi Slowpoke,

    This problem is actually due to your AV company.
    It's to do with the installation of the Meltdown and Spectre patches.
    This Google Docs file contains a list of the responses from some AV companies.

    This link will explain everything...

    How to Check and Update Windows Systems for the Meltdown and Spectre CPU Flaws

     
    Tony D and allheart55 (Cindy E) like this.
  3. plodr

    plodr CHF Advisor CHF Advisers

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  4. Slowpoke47

    Slowpoke47 Registered Members

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    Thanks to both for the speedy responses. No time to get into those links at the moment, maybe later today or tomorrow. Current status is, computer seemingly working ok, and the problem update reported by MS Updates as "failed".
     
  5. plodr

    plodr CHF Advisor CHF Advisers

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  6. Slowpoke47

    Slowpoke47 Registered Members

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    Thanks to both for your help with this. After going thru misery twice trying to do that update, I'm just going to wait for the dust to settle. I also spent several hours over the weekend trying to recover from a FireFox refresh, finally figured it out this morning in spite of "help" from the Mozilla site.

    BTW, please crack the code for this non-tech user- what is BSOD?
     
  7. plodr

    plodr CHF Advisor CHF Advisers

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    BSOD = Blue Screen of Death
    not something anyone wants to see.
     
  8. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

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    Location:
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    Memory:
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    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    For example....

    4c09da9ca7f9d0740100660f3750afe0.png
     
  9. Slowpoke47

    Slowpoke47 Registered Members

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    Thanks for the follow-ups. As a semi-geezer, I've been feeling my way into the computer world for 8 or 9 years now, and this is my first encounter with this sort of thing. I did manage to blunder my way back to what I think is "normal" but I found this site for future reference if needed- any comments?
    https://www.lifewire.com/how-to-fix-a-blue-screen-of-death-2624518
    For the moment I plan to install no further MS updates until the Meltdown and Specter messes are resolved. Is that a good strategy?
     
  10. plodr

    plodr CHF Advisor CHF Advisers

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    Yes. I'm 70 and tend to err on the side of caution.

    I check Woody Leonhard's site to see what is happening.
    https://www.askwoody.com/

    I never install anything when he is at 1 or 2. Usually towards the end of the month MS figures out how to fix the patch and he moves up to 3 or 4. Then I start installing the patches.
    For me, I have protection and I'd rather have a working computer that needs a patch than a fully patched non-working computer.

    I also read this:
    So this isn't as bad as a zero day exploit. (That would mean something bad happening and no one aware that something needs a patch).
     
    Slowpoke47 and Rustys like this.
  11. Slowpoke47

    Slowpoke47 Registered Members

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    Thanks for that info. I would definitely prefer to avoid another blue-screen exercise!
     

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