Problem with laptop. Black screen after starting up.

Hi there. I'm new to this forum so I hope I have posted this in the right section.

I am having problems with my laptop. I turned it on the other day it said it had to update. This isn't unusual, so I let it run. Only this time, it took much longer than usual. Almost an hour. However, once it was done and I tried to start it up, it only goes to a black screen. I can move my cursor and that is a little message in a box in the top left hand corner that says, ""Personalised Settings. Setting up personalised settings for: Web Platform Customisations."

If I press ctrl+alt+delete, I can access my task manager and run tasks that way, but I just can't actually seem to get to my desk top. All I get is that black screen.

I have to warn you that I am really that computer smart and know only the very very basics.

Any help would be greatly appreciated.

 

Hi there. Thanks for the advice.

However, I have tried that and nothing has happened.

 

I don't think so. What happens when I turn my laptop on is it goes to the welcome screen, where I would need to type in my password. Only it doesn't say my username anymore. It just says welcome. It goes straight from there to the black screen. I've tried pressing f8 many times during the start up but nothing happens.

 

That has helped and the problem is resolved. Thank you for your advice!

 

What exactly fixed it? Did you get to Sfae Mode and if so what did you do there or perhaps chose "Last Known Good Configuration"?

 

I just started pressing F8 as soon as I started the laptop, as suggested and it just went back to normal. I didn't have to choose or select anything.

 

That is very odd and then this may not be over.