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[Solved] Printer/Scanner Install Problem

Discussion in 'Windows Vista' started by John Stenger, Jan 25, 2015.

  1. John Stenger

    John Stenger Registered Members

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    Operating System:
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    I am running Vista on an HP machine and when I try to install my HP Printer Scanner software, it tells me it cannot install saying that 3 registry keys are missing that are needed for the install ..and a forth notice states that the installer cannot access a necessary registry key to complete this installation. In short it can't install without these items. I have used this printer on 3 different windows XP machines and have never had a problem, ..but this newer computer is loaded with Vista OS ...is there a solution to this ..or is my printer obsolete?
     
    Last edited: Jan 25, 2015
    John Stenger, Jan 25, 2015
    #1
  3. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Computer Brand or Motherboard:
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    CPU:
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    Are you trying to install the printer software from a disk?

    What is the model of your printer? We will see if we can get you a Vista printer driver.
     
    allheart55 (Cindy E), Jan 25, 2015
    #2
  4. John Stenger

    John Stenger Registered Members

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    Yes I am installing directly from the HP CD, ...The Printer is an HP PSC 1410v ...also I'm am running Vista Business 32 bit OS
     
    Last edited: Jan 25, 2015
    John Stenger, Jan 25, 2015
    #3
  5. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
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    Location:
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    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    allheart55 (Cindy E), Jan 25, 2015
    #4
  6. Match

    Match Registered Members

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    Just a note, I had an old game for xp, to get it to install on win7 I opened the disk to view the files, then set the compatibility properties of all the executable files for xp, but as were dealing with drivers downloading the newer updated ones is best.
     
    Match, Jan 26, 2015
    #5
  7. John Stenger

    John Stenger Registered Members

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    Thank You Cindy E, ...Yes you are right! I looked at the CD and it is! for XP only, I went to your HP link and made the proper download, and the installation went in perfectly! ...I appreciate all your help! ...John
     
    John Stenger, Jan 26, 2015
    #6
    allheart55 (Cindy E) likes this.
  8. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
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    Location:
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    Operating System:
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    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    You are welcome, John. I'm happy to be able to help.
     
    allheart55 (Cindy E), Jan 26, 2015
    #7
  9. Rich M

    Rich M Guest

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    Hey Match, I know what you suggest sometimes works for others but every time I have tried the compatibility mode for something it not only didn't work most of the times but the few times it did work the whole system became so unstable I had to uninstall whatever it was so I urge caution with that suggestion.
     
    Rich M, Jan 31, 2015
    #8
  10. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

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    I will certainly back that one up Rich, I had a superb music and midi sequencer program that was built for XP, then the company that created it got taken over and that software died with the company, so no updates available. I tried the compatibility business and finished up having to use system restore back to before trying it. Windows 7 went rather crazy till I did that.
    I still keep the XP machine in running order just so I can still use the program.
     
    Plastic Nev, Jan 31, 2015
    #9
  11. Tony D

    Tony D Administrator Administrator

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    If you have W7 Pro, you can run the free XP virtual machine from MS. That will allow you to use your old XP programs.
     
    Tony D, Jan 31, 2015
    #10
    allheart55 (Cindy E) likes this.
  12. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

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    In actual fact Tony, it was the virtual machine that sent everything stupid, Windows 7 became a really unstable mess, investigations showed that the virtual machine hadn't properly installed.

    Nev.
     
    Plastic Nev, Jan 31, 2015
    #11
  13. Tony D

    Tony D Administrator Administrator

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    I have only one customer using XP Mode on a W7 machine. She's running some really old programs. I guess I installed XP mode properly for her because she has no issues with it. She uses XP Mode most of the time.
     
    Tony D, Jan 31, 2015
    #12

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