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Read Me Preparation for Malware removal help... all Windows OS

Discussion in 'Malware Removal Help' started by starbuck, Aug 29, 2014.

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  1. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,486
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    To help us to be able to assist you in quick and efficient way, we need to ask that you run the following programs as a minimum and post the reports as asked for.

    If you have problems posting the reports ( if they are too big) feel free to add them as attachments.

    The reports will give us a good starting point in recognizing any malware/problems with your system.
    Also don't forget to inform us of anything you have already tried to remove the malware/problem.


    Step 1
    Scan your computer with Malwarebytes 3


    Note:
    If you still have version 2 installed ..... Then just update the definitions and scan with that.


    On installation the 14 day trial version will begin.
    At the end of the 14 day trial, the program will switch to the free version. (and you will lose some of the functions)
    Malwarebytes 3.0 Free will have the same capabilities as Malwarebytes Anti-Malware Free, but with a 3x to 4x scan speed improvement.

    • Download Malwarebytes 3 and save it to your desktop
    • Double click the desktop icon, click Run, then OK
      Vista/Windows 7/8/10 users right-click and select Run As Administrator.
    • Click Next
    • Select I accept the agreement then continue to click Next then finally click Install
    • Click Finish
    .
    MalwareBytes will now open to the Dashboard.

    6fa92898545fff11bf60743483c88efb.png

    All protection should now enable and the update process should begin.
    Once the update process has completed, Click Scan Now to start your Threat scan.

    Allow Malwarebytes to remove anything found

    To find the reports
    • From the main Dashboard click Reports (left hand side)
    • Double click on the scan log which shows the Date and time of the scan that showed the infections.
    • Click Export >> Copy to Clipboard
    • Paste the contents of the clipboard into your reply.
    .
    f417017d8b541ae99619a0e423c78c42.png


    Step 2

    Note:
    There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.


    If you are unsure what you're system bit type is..... click Here for help.

    For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.

    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.

    • Double-click the downloaded icon to run the tool.

      a1e30894cbd1e51d77798ccaebcd6fa0.png
    • When the tool opens click Yes to disclaimer.

      6c81f32e4cfa276b33b2c5b126a03416.png
    • Press Scan button.

      1b8c7ec40ba5fc57455a82d8388da693.png
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste this to your reply.
    • The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste this to your reply also.


    When FRST is run it will make a backup of your registry before compiling the report.



    Is your system the target of Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers
    If so, please add this additional step before running FRST

    Please download AdwCleaner onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
      Vista/Windows 7/8/10 users right-click and select Run As Administrator.
    • Click on the Scan button.
    • AdwCleaner will begin to scan your computer.
    • After the scan has finished...
    • Click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

    .


    To summarize:
    In your post, please supply:
    MalwareBytes 3 scan report
    FRST.Txt
    and Addition.Txt.

    Plus the ADWCleaner report if applicable.


    If you have any problems running any of the above requests, please inform the helper that replies to you.

    Whilst we are helping you, please don't run other programs/scans without our knowledge .... it only confuses things.

    Thanks.
     

    Attached Files:

    Last edited: Jan 7, 2017
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