Read Me Preparation for Malware removal help... all Windows OS

To help us to be able to assist you in quick and efficient way, we need to ask that you run the following programs as a minimum and post the reports as asked for.

If you have problems posting the reports ( if they are too big) feel free to add them as attachments.

The reports will give us a good starting point in recognizing any malware/problems with your system.
Also don't forget to inform us of anything you have already tried to remove the malware/problem.


Step 1
Scan your computer with Malwarebytes


On installation the 14 day trial version will begin.
At the end of the 14 day trial, the program will switch to the free version. (and you will lose some of the functions)

You do not have to pay for anything.

Please download MalwareBytes
and save it to your desktop.

• Right-click on the Malwarebytes icon and select Run as Administrator. Follow the on-screen prompts to install Malwarebytes.
• Then click Finish.
• When Malwarebytes opens, click on the Scan button..
• Malwarebytes will update its databases, then start scanning.
• If no threats are found, close the Malwarebytes window. If threats are detected, make sure they are all selected and click Quarantine.
• When complete, click on View Report
• Select Export in the bottom left corner, and click Copy to clipboard.
• Paste this report in your next post.

Note
The free version and the paid for version (Pro Version) are now the same.
If you only want the free version to run in future

• Click on Settings (the gear wheel, top right hand side)
• Click Account
• Click DeActivate

Step 2

Note:
There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.

If you are unsure what you're system bit type is..... click Here for help.

For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Double-click the downloaded icon to run the tool.
  
  
• When the tool opens click Yes to disclaimer.
  
  
• Press Scan button.
  
  
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste this to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste this to your reply also.

When FRST is run it will make a backup of your registry before compiling the report.


To summarize:
In your post, please supply:
MalwareBytes scan report
FRST.Txt and Addition.Txt.


If you have any problems running any of the above requests, please inform the helper that replies to you.

Whilst we are helping you, please don't run other programs/scans without our knowledge .... it only confuses things.

Thanks.