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Important Posting In This BSOD Forum

Discussion in 'BSOD, App Crashes and Hangs' started by Rich M, Feb 25, 2016.

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  1. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    Welcome to BSOD Analysis.
    Here you can receive help with Blue Screen of Death (BSOD) crash analysis.
    Experts who can read these files are at a premium so it is not ununsual to wait up until 24 hours until you receive a reply.

    Please follow the instructions before posting:

    BSOD Posting Instructions
    Windows 10 - 8.1 - 8 - 7 - Vista

    1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder -
    http://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

    2. Run the app - Double-click on the downloaded EXE file
    Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp + SysnativeFileCollectionApp.zip

    3. Run PERFMON System Health Report -
    Bring up an elevated admin CMD prompt -
    • Windows 7 & Vista - START | type cmd.exe into the start search box | right-click on cmd.exe | select "Run as Administrator"
    • Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)"

    Type or paste perfmon /report into the CMD screen | save as HTML file
    4. Zip up the PERFMON output; create a new thread and attach the 2 zip files Here.

    NOTE: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder. Windows Explorer should open and highlight the zipped folder

    Please do not modify the output files

    5. Please provide answers for (answer the best that you can) -
    Read More:
    · OS - Windows 10, 8.1, 8, 7, Vista ?
    · x86 (32-bit) or x64 ?
    · What was original installed OS on system?
    · Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
    · Age of system (hardware)
    · Age of OS installation - have you re-installed the OS?
    · CPU
    · Video Card
    · MotherBoard - (if NOT a laptop)
    · Power Supply - brand & wattage (if laptop, skip this one)
    · System Manufacturer
    · Exact model number (if laptop, check label on bottom)
    · Laptop or Desktop?
    6. While waiting for a reply -
    · Run - Driver Verifier - Windows 10, 8.1, 8, 7 & Vista
    · Run HDD Diagnostics - http://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
    · Test RAM - http://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html


    For info: The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so.


    Regards. . .
    CHF
     
    Last edited by a moderator: Jun 8, 2016
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