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Please help "The Windows Installer Service could not be accessed"

Discussion in 'Windows Vista' started by XYZ1, Aug 31, 2007.

  1. XYZ1

    XYZ1 Guest

    Hi,
    I'm using Windows Vista x64 Home Premium (my system see below).

    I have problems with the Windows Installer.
    For example if I want to uninstall "Microsoft Visual C++ 2005
    Redistributable" I receive the following error message:
    "The Windows Installer Service could not be accessed. This can occur if the
    Windows Installer is not correctly installed. Contact your support personnel
    for assistance."

    I'm getting the same error if I try to install/un-install other programs as
    well.


    How can I fix this error?



    Thank you in advance!

    --------------------------------------------------------------------------------------
    Gigabyte 965P-DS3P, Intel Core2Duo 6420, BFG GeForce 8800GTS, MDT 2GB DDR2
    800, Scythe Infinity + Socket 478 Retention Modul + Cool Laboratory Liquid
    MetalPad, 2x Samsung Spinpoint 2504C SATAII 250GB, Samsung Spinpoint HD321KJ
    SATAII 320GB, LG GSA-4167, Chieftec Mesh, Thermaltake Purepower 460W, 120mm
    Coolermate Fan ALF-12S, 2x 92mm Coolermate Fan ALF-9A, HP W2207, Windows
    Vista Home Premium 64Bit
     
  2. XYZ1

    XYZ1 Guest

  3. XYZ1

    XYZ1 Guest

  4. Chad Harris

    Chad Harris Guest

    Re: Please help "The Windows Installer Service could not be access

    Hi XYZ1--

    Get permission. Right click the System 32 folder by typing
    C:\Windows\System32 in your IE address bar.


    Right click the system 32 folder>properties>security tab>add/or edit>type
    "users" (no quotes) in the object box>check all the permission boxes>close.
    You may want to grant the permission temporarily to fix your MSI (Windows
    Installer). Or you could go to msconfig>tools tab> and turn the pesty UAC
    off **temoprarily to get your job done.

    Good luck,

    CH

    "XYZ1" <XYZ1@discussions.microsoft.com> wrote in message
    news:4971D0E0-EADD-4B33-82AA-E76ED2BE1F2A@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hi,
    > in the meantime I tried "Method 1: Re-register the Windows Installer" from
    > this support link:
    >
    > -> It's not working
    >
    > Therefore I tried "Method 2: Reinstall the Windows Installer" from the
    > above
    > support link:
    > I identified that the files msi.dll, msiexec.exe and msihnd.dll given in
    > Step 4. are in the folder "C:WINDOWSSYSTEM32" and not as described as
    > there
    > (I'm using Vista.)
    > My problem is I can't rename those files, I always receive the message
    > "Access is denied" (in the command prompt) or "You need permission to
    > perform
    > this action" (in the Explorer). How can I rename those files? If I know
    > this
    > I can try if "Method 2: Reinstall the Windows Installer" works.
    >
    >
    >
    > <!--colorc--><!--/colorc-->
     
  5. XYZ1

    XYZ1 Guest

    Re: Please help "The Windows Installer Service could not be access

    Hi,
    I right clicked on the folder "System32" - "Properties".
    In the "Group or user names" box I highlighted "Users" and checked all boxes
    on "Allow".
    -> I receive the error message "Access is denied"

    I also tried the second thing you mentioned:
    Start - Run typed in "msconfig" and went to the "Tools" tab.
    There I can see two entries:
    - "Disable UAC"
    - "Enable UAC"
    -> What exactly should I do now?
     
  6. Chad Harris

    Chad Harris Guest

    Re: Please help "The Windows Installer Service could not be access

    Hi--

    Either right click the folder (as I also said)>permissions>add> TYPE USERS
    IN THE OBJECT BOX) then put checks in all the permission boxes for users and
    if no joy there then do this:

    ***SFC as a Remedy***:

    SFC or System File Checker is a bit like the spare tire in your car or a
    backup battery I suppose. In Vista of course, they have changed it somewhat
    and come up with a new name--Redmond stands for name it something different
    twice a year and now it's part of WRP or Windows Resource Protection. It
    scans protected resources including thousands of files, libraries, critical
    folders, and essential registry keys, and it replaces those that are
    corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
    Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
    It protects these things from changes by any source including
    administrators, by keeping a spare of most of them.

    How to Run SFC:

    Type "cmd" into the Search box above the Start Button>and when cmd comes up
    at the top of the Start menu>right click cmd and click "run as Admin" and
    when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
    and let it run. This may fix things quite a bit. It replaces corrupt files
    with intact ones, if you're not familiar with it.

    ***Startup Repair from the Vista DVD***

    How to Use The Vista DVD to Repair Vista (Startup Repair is misnamed by the
    Win RE team and it can be used to fix many Vista components even when you
    ***can boot to Vista):



    If you elect to run Startup repair from the Vista DVD (it can fix major
    components in Vista--I've verified this many many times; it's good for more
    than startup problems, and the Win RE team simply screwed up when they named
    it not understanding its full functionality):

    Startup Repair will look like this when you put in the Vista DVD:



    You run the startup repair tool this way (and system restore from here is
    also sometimes effective):



    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)


    It will automatically take you to this on your screen:



    That will allow you to go to the Vista setup that has a Repair link on
    thelower left corner>click it and then you'll see a gray backgrounded list
    and I want you to click Startup Repair from it and follow the directions.

    The gray screen after you click the first link in the above pic will look
    like this:



    Click Startup Repair, the link at the top and after it scans>click OK and
    let it try to repair Vista. It will tell you if it does, and if it
    doesn't, try System Restore from the Recovery Link on the DVD. If these
    don't work booting into Safe Mode by tapping the F8 key and using System
    Restore from one of the safe modes besides VGA may work. That means you
    have the option to try 4 different safe modes to get to system restore, (one
    from the Recovery link on the DVD) and sometimes one will work when the
    others won't.


    You could also try a Repair Install with Vista which is done exactly the
    same way as in XP:

    ***Repair Install Steps*** (can be used for Vista) MVP Doug Knox



    ***Using the F8 Environment***

    ***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
    by starting the PC and tapping F8 once per second when the firmware screen
    with the pc manufacturer's name shows a few seconds after restarting***:

    The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
    options is labled XP by MSFT but they are the same for Vista (they haven't
    updated to add Vista to the title as they have with several MSKBs that apply
    to both).

    Again, pressing F8 repeatedly when you seem the firmware screen may be is a
    generic way to launch Windows RE on some OEM Vista computers.

    You could also:

    Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
    1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
    prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
    Configuration


    Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
    use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
    choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
    Prompt.

    These methods are outlined in

    A description of the Safe Mode Boot options in Windows XP/and Vista


    Frequently Asked Questions Regarding System Restore from MSFT:



    System Restore can be run from the Win RE recovery environment from the same
    link as Startup Repair, and sometimes it will work from one F8 safe mode
    location or from the Win Recovery Environment when it won't work from other
    locations.

    How to start the System Restore tool at a command prompt in Windows XP



    Good luck,

    CH


    "XYZ1" <XYZ1@discussions.microsoft.com> wrote in message
    news:1AE2B758-4F8F-438A-BDB6-D6BAF1FBFC30@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hi,
    > I right clicked on the folder "System32" - "Properties".
    > In the "Group or user names" box I highlighted "Users" and checked all
    > boxes
    > on "Allow".
    > -> I receive the error message "Access is denied"
    >
    > I also tried the second thing you mentioned:
    > Start - Run typed in "msconfig" and went to the "Tools" tab.
    > There I can see two entries:
    > - "Disable UAC"
    > - "Enable UAC"
    > -> What exactly should I do now? <!--colorc--><!--/colorc-->
     
  7. XYZ1

    XYZ1 Guest

    Re: Please help "The Windows Installer Service could not be access

    Hi,
    first of all thanks for your help.

    I already tried what you said:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >Right click the system 32 folder>properties>security tab>add/or edit>type
    >"users" (no quotes) in the object box>check all the permission boxes>close.<!--colorc--><!--/colorc-->
    I can already see "USERS" in the object box and allowed everything (except
    "Special permissions" which can't be ticket). Then I click on "Apply" and
    receive the error message "Access is denied."
    The same happens if I try it with "ADMINISTRATORS".

    Seems like it's not possible to change anything in the "System32" folder. I
    hate this, how can I de-activate this whole bullsh*t, I'm the owner of my
    computer and therefore want full control!
    Is there no way to run everything as an administrator and have the
    possibility to delete or rename all the files you want?


    I also tried this:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >How to Run SFC:<!--colorc--><!--/colorc-->
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    >Type "cmd" into the Search box above the Start Button>and when cmd comes up
    >at the top of the Start menu>right click cmd and click "run as Admin" and
    >when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
    >and let it run. This may fix things quite a bit. It replaces corrupt files
    >with intact ones, if you're not familiar with it.<!--colorc--><!--/colorc-->
    I searched for "cmd" but can't find it. Therefore can't run it as an
    administrator.
     
  8. McClairey

    McClairey Guest

    Re: Please help "The Windows Installer Service could not be access

    I also have been having the same problem.

    I tried the cmd method, but that didn't work. I was able to log on as
    administrator, but the thing didn't work anyway.

    Claire

    "XYZ1" wrote:
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Hi,
    > first of all thanks for your help.
    >
    > I already tried what you said:<!--coloro:green--><span style="color:green <!--/coloro-->
    > >Right click the system 32 folder>properties>security tab>add/or edit>type
    > >"users" (no quotes) in the object box>check all the permission boxes>close.<!--colorc--><!--/colorc-->
    > I can already see "USERS" in the object box and allowed everything (except
    > "Special permissions" which can't be ticket). Then I click on "Apply" and
    > receive the error message "Access is denied."
    > The same happens if I try it with "ADMINISTRATORS".
    >
    > Seems like it's not possible to change anything in the "System32" folder. I
    > hate this, how can I de-activate this whole bullsh*t, I'm the owner of my
    > computer and therefore want full control!
    > Is there no way to run everything as an administrator and have the
    > possibility to delete or rename all the files you want?
    >
    >
    > I also tried this:<!--coloro:green--><span style="color:green <!--/coloro-->
    > >How to Run SFC:<!--colorc--><!--/colorc-->
    > <!--coloro:green--><span style="color:green <!--/coloro-->
    > >Type "cmd" into the Search box above the Start Button>and when cmd comes up
    > >at the top of the Start menu>right click cmd and click "run as Admin" and
    > >when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
    > >and let it run. This may fix things quite a bit. It replaces corrupt files
    > >with intact ones, if you're not familiar with it.<!--colorc--><!--/colorc-->
    > I searched for "cmd" but can't find it. Therefore can't run it as an
    > administrator.<!--colorc--><!--/colorc-->
     
  9. XZ3R0

    XZ3R0 Guest

    the repair method does not work on vista, because vista uses windows
    installer 4.0 and it is not for download. The repair method only works
    for older versions you can download. I think they give you instructions
    on how to get full control over the files using command prompt commands,
    if not theres another kb that does.

    I am running vista and get the following error too, "the windows
    installer service could not be accessed. this can occur if the windows
    installer is not correctly installed. contact your support personnel for
    assistance." when trying to install certain programs, but not all of
    them. I have treid all the suggestions i could find on microsofts kb.
    Along with, checking that the service is running and is set to manual
    and is started, trying to install in safe mode, trying to do a clean
    boot with needed services, cleaning my registry, sfc scan, and quite a
    few other things.


    --
    XZ3R0
    Posted via
     
  10. leokev

    leokev Guest

    I have a new computer that came with Vista at 64x. Could not get
    iTunes or any other program to load or uninstall. Tried everything that
    I could think of or find on these forums. This is what finally worked
    for me:

    1. At Start type "regedit"
    HKEY_LOCAL_MACHINE
    SYSTEM
    CurrentControlSet
    Services
    MSIServer

    right click on WOW64, select "Modify"
    Change Value data from "1" to "0"

    2. At "Start" type "run"
    type "services.msc"
    go to "Windows Installer" and stop and start the program.

    3. Reboot computer.

    Hope this helps someone else.


    --
    leokev
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  11. nert

    nert Guest

    leokev
    what you suggest seems so random!!!! i have tried everything. This is a
    brand new computer. HP could not help. (they tried) I tried, looked at a
    lot of web pages, downloaded a lot of "free" software. NOTHING works!!

    Except what you said to do. FANTASTIC!! But what did you do? and how on
    earth did you come up with such a repair. In any case, I am SOOOOOOOOO
    happy to have it fixed. Thank you, Thank you, Thank you.


    --
    nert
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  12. DigiLA

    DigiLA Guest

    I had the same problem with the Windows Installer, both in Vista & Win7
    x64's. After 5 hours of searching and trying just about every solution,
    I was about ready to give up. Then I stumbled upon this thread and
    Leokev's advice. Since I knew it was a 64 bit installer issue, changing
    the WOW64 setting made sense and worth my last try at the problem. IT
    WORKED!! Thank you, Leokev! Thank you, thank you, thank you!!


    --
    DigiLA
     
  13. I am having the same problem. The only thing is I don't have WOW64
    under the msiserver folder. What should I do?

    Thanks!


    --
    woodrowbirdman
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