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Please Help. Computer Error Problem

Discussion in 'Graphics - GPU' started by rjh42, Aug 24, 2019.

  1. rjh42

    rjh42

    Joined:
    Aug 24, 2019
    Messages:
    4
    Operating System:
    Windows 7
    I have Windows 7. About once or twice a day when using the computer the screen goes completely black for a couple of seconds and it recovers after a few seconds. Then a message pops up. I will upload the error message in a screenshot:

    3fb622bee80fd6fdadf1382fbd9e9a07._.png

    I'm not sure how to fix this problem and what the problem is. It's worrying. If anyone could help I would be ever so grateful. Thank you.
     
    rjh42, Aug 24, 2019
    #1
  3. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    5,062
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome. Do you have a Logitech mouse? If so, this may be software that came with the mouse. You don't need this software unless you're using features that may have come with the mouse. That may be something like pressing certain buttons or button combinations to trigger a magnifying glass or page down or page up, etc. Those are features specific for that mouse. You can uninstall the software and still have your mouse perform like a generic mouse. The left-click, right-click, scroll wheels are generic functions. So your mouse will still perform properly.

    So uninstall the software.

    If you don't have a Logitech mouse, you may have malware. Let's see how you make out with uninstalling the Logitech software.
     
    Tony D, Aug 24, 2019
    #2
  4. rjh42

    rjh42

    Joined:
    Aug 24, 2019
    Messages:
    4
    Operating System:
    Windows 7
    Thank you for your reply. Yes, I do have a Logitech mouse. Why do you think it could be causing this problem? I have the Logitech software, but I need it, as I have specific functions for the buttons.
     
    rjh42, Aug 24, 2019
    #3
  5. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    5,062
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Why are you having the problem? Hard to pin point. Probably a software conflict. These computers run software from various manufacturers and they contain hardware from various manufacturers. So many variables to test for.

    Check the Logitech web site. Maybe they have a software update for the mouse.
     
    Tony D, Aug 24, 2019
    #4
  6. rjh42

    rjh42

    Joined:
    Aug 24, 2019
    Messages:
    4
    Operating System:
    Windows 7
    I checked my software for the mouse and it says it is up-to-date.
     
    rjh42, Aug 24, 2019
    #5
  7. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    5,062
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Try contacting Logitech. Tell them their software has a bug.
     
    Tony D, Aug 24, 2019
    #6
  8. rjh42

    rjh42

    Joined:
    Aug 24, 2019
    Messages:
    4
    Operating System:
    Windows 7
    I will do this. Thank you.
     
    rjh42, Aug 24, 2019
    #7
  9. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,495
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    You can also try uninstalling and reinstalling the Logitech software.
    It may be corrupted.
     
    allheart55 (Cindy E), Aug 24, 2019
    #8
    Seth Anthony, 8_Ball and Tony D like this.

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