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PC keeps crashing into BSoD

Discussion in 'BSOD, App Crashes and Hangs' started by CallMeDad, Jan 17, 2021.

  1. CallMeDad

    CallMeDad

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    Operating System:
    Windows 10
    [​IMG]
    I've checked the event viewer, this is the one I think it's the crash report:

    License Activation (slui.exe) failed with the following error code:

    hr=0x8007139F

    The event log after that one was:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000f64, 0x0000000000000002, 0x0000000000000000, 0xfffff80310207852).

    I've checked activation in update and security and it says my windows is not activated, which is true, but, is it normal to get BSoD for not having an activated version of windows?, I installed it using their MediaToolCreation, should I be looking for another event log? Also, after installing windows 10 I added a hard drive to my PC, and it says the hardware has changed, which again is true, the thing is, could I be getting all this BSoD because I added a hard drive after installing windows 10? (Btw the hard drive isn't formatted in NTFS so windows can detect it but can't read it)
     
  2. Tony D

    Tony D Administrator Administrator

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    Hello and welcome CallMeDad (although I somehow don't think that's your real name),

    An inactivated Windows installation shouldn't cause a BSOD. While we're trying to work on the issue, I suggest you disconnect that second hard drive.

    I found a little program that reports crashes nicely. You can download it from here https://www.resplendence.com/whocrashed

    Can you tell us a bit about your machine - like if it is a brand name or if a custom build.
    Since you used the Media Creation Tool I assume it's Windows 10 - it that correct.
    I'm also assuming this is an old machine that you decided to install W10 on to or it's a new build. Please clarify.

    Also - the history behind this issue. Was it working at one time. If it was, what did you do to it before it started crashing.

    Often times RAM, power supply or video cards are responsible for crashes. Have you made any changes to them? Sometimes they just start failing.
     
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  3. CallMeDad

    CallMeDad

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    Hello and thank you, (yes that is my actual name)
    Alright, I will disconnect the second hard drive thank you
    I'll download the software too thank you
    The machine is a custom build (CPU: Ryzen 5 3600 GPU RX 580 RAM LPX DDR4 3200 PC4-25600 16GB 2x8 MOBO ASUS Prime B550M-A (WI-FI)
    It's a new build (Built sept 2020) and yes it has windows 10 pro
    It's been working with no issues and then the crashes started (come to think of it, I think they started around the time I connected the secondary drive to the PC)
    When the crashes happened I wasn't doing anything that required a lot of resources (watching youtube videos in some occasions and playing League of Legends and didn't have any other app open)
    No I haven't made any changes to the RAM PSU or GPU
     
  4. Tony D

    Tony D Administrator Administrator

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    Thanks. Let's see what Who Crashed has to say.

    Another question - was Windows activated before the crashes started?
     
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  5. CallMeDad

    CallMeDad

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    Hello, first of all, no, windows wasn't activated before the crashes started (it has never been)
    Second, here's what Who Crashed found

    This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5780)
    Bugcheck code: 0xA (0xF64, 0x2, 0x0, 0xFFFFF80310207852)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    Thank you
     
  6. CallMeDad

    CallMeDad

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    And btw, shortly after I sent that reply I run into a crash again, here's what Who Crashed said about it
    I think it's important to mention I haven't taken the secondary drive out yet, and a bit before the last crash occurred I formatted the secondary drive, I think that might have triggered it again. Sorry
    I have now taken the secondary drive out (finally)

    This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5780)
    Bugcheck code: 0xA (0x130, 0x2, 0x1, 0xFFFFF8070EE875AF)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time

    I think it's important to mention I haven't taken the secondary drive out yet, and a bit before the last crash occurred I formatted the secondary drive, I think that might have triggered it again. Sorry
     
  7. Tony D

    Tony D Administrator Administrator

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    If you've already updated the drivers and it's still crashing, it's probably best to simply reload Windows. Something may have become corrupted along the way. So wipe the hard drive and do a fresh install.

    Then you should be able to activate Windows and do all the system and driver updates. If you continue to have problems we'll need to look for something in the hardware.
     
  8. CallMeDad

    CallMeDad

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    Thank you so so much for all the help, ok, as soon as I save my important files I will wipe and do a fresh install!

    From what i've read, if I leave windows unactivated will result in just some minor cosmetic inconveniences, therefore leaving in unactivated won't be an issue, correct?

    (Quick edit)
    Shortly after posting this reply I got another BSoD, according to Who Crashed caused by

    This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8299)
    Bugcheck code: 0x1 (0x7FFC5ED0C034, 0x0, 0xFFFF, 0xFFFFF406BF948B80)
    Error: APC_INDEX_MISMATCH
    Bug check description: This indicates that there has been a mismatch in the APC state index.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    Even though the error is different, the cause is the same, so looks like ntkrnlmp.exe is going to be giving me some headaches if I don't wipe and install again soon
     
    Last edited: Jan 18, 2021
  9. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Computer Brand or Motherboard:
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    Why don't you want to activate Windows?
     
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  10. CallMeDad

    CallMeDad

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    Well if I don't need to buy a key that's always a plus, also, yes, I disconnected the secondary hard drive, I've also been getting a lot of blue screens since I last posted up to a point where they occur like 5 minutes after I start the PC, I've also gotten a new one "memory_management"
    I think they happen so often because I'm opening apps right of the bat without giving the pc time to properly start.
    Here's the last crash report,

    This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5780)
    Bugcheck code: 0x1 (0x7FF94E64C034, 0x0, 0xFFFF, 0xFFFFC18141EA7B80)
    Error: APC_INDEX_MISMATCH
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that there has been a mismatch in the APC state index.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
     
  11. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    It is not a legal copy of Windows without a key.
     
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  12. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

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    When you are running an unlicensed copy of Windows 10, you will get “Windows isn’t activated.
    Activate Windows now” message at the home page of the Settings app.
    You will get “You need to activate Windows before you can personalize your PC” message on all pages under the Personalization category.
    When it comes to functionality, you won’t be able to personalize the desktop background, window title bar, taskbar, and Start color, change the theme, customize Start, taskbar, and lock screen.

    So if you can't personalize it... why have it?
     
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  13. CallMeDad

    CallMeDad

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    Well, for having an OS running on my computer.
     
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  14. CallMeDad

    CallMeDad

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    But I'm installing it with their MediaToolCreation method.
     
  15. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

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    650w PowerCool X-Viper
    Microsoft License Terms
     
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  16. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Memory:
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    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    Unless you validate your copy of Windows by purchasing a license key and activating it, we are unable to offer you any more assistance.

    Read Me - The Rules | Computer Help Forums - Free PC Help
     
  17. CallMeDad

    CallMeDad

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    Understood, thank you very much for the assistance provided.
     

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