No Sound After A Crash, Can't Reinstall Drivers

Hi muskee


I'd like you to do an ESET OnlineScan

You may find it beneficial to close your resident AV program before running the scan.

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer.
    Save it to your desktop.
  • Double click on the icon on your desktop.
• Check
• Click the button.
• Accept any security warnings from your browser.
• Check
• Click the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, push
• Click , and save the file to your desktop using a unique name, such as ESETScan.
  Include the contents of this report in your next reply.
• Click the button.
• Click

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt


Note:
It's been found that on some systems the Eset's Online Scan fails during the database download ( around 20% )
To prevent this happening:
When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):

Enable Anti-Stealth technology





In your next reply, please submit:
Eset scan report
and also give me an update on how the system is running.


Thanks.

 

Hi muskee,

Eset coming back clean is a good sign.

If you are happy with the way the machine is running we can finish off.

Step 1
Restart MBAM.
Click on the Quarantine tab
If there are items in quarantine.....
Make sure everything is selected and then click Delete All.
Close MBAM.

Step 2
Please uninstall ComboFix by
Clicking on Start ...then run ... and type in combofix /uninstall (don't forget there's is a gap between x and /) Then press Ok
.

This action will uninstall Combofix and also perform a few cleanup measures


Step 3

• Please double-click OTL to run it.
• You should see a CleanUp! button, press that button,
  
  
  
• This will cleanup an assortment of tools used during malware removal, plus itself

Note:
MBAM will not be removed

You can also now remove the MBR.dat file from your desktop.
Just right click on the file and select delete.



Step 4
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Then go to Start > Run and type: Cleanmgr
• Click "OK".
• Select the drive for cleaning then click OK (usually 'C' drive)
• Click the "More Options" Tab.
• Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

To find out how you may have been infected....read this topic:
How did i get infected?

Not all of the following information will be applicable to you, but it's still best to read it all.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Use an AntiVirus Software
  • Avira AntiVir ... see note* ....installation guide Here
  • Avast free
  • Bitdefender Free
  • MS Security Essentials ... see note** ...installation guide Here
  
  Note*:
  Avira now includes the Ask.com Toolbar unless you choose not to install it. This means it is pre-checked by default and it is recommended that you uncheck that option during installation.
  
  Note**:
  Upon installation MS Security Essentials will check that your OS is a legal copy.
  
  Only install one AntiVirus program
  
• Update your AntiVirus Software regularly
  
• Use a 3rd party Firewall
  • Online Armor Free
  • ZoneAlarm ...Important note below
  • Outpost Firewall Free
  • Sunbelt Personal Firewall
  NOTE: If choosing Zone Alarm be aware that the free version also installs ZoneAlarm Spy Blocker. It is recommended however that you UNcheck this option.
  
  Only install one software Firewall
  
  Some 3rd party Firewalls will turn off the windows firewall when they are installed.
  It's always best to check that the Windows Firewall is turned off:
  
  How to turn off Windows Firewall:
  Start ... Control Panel ...click on 'Classic View'.
  now select Windows Firewall.
  When the Windows Firewall box opens, put a tick against .. Off (not recommended) and then click Ok
  
• Scan regularly with a 'Stand Alone' Anti-Malware scanner:
  Installing another scanner that you can run once or twice a week is always beneficial.
  Something like:
  Malwarebytes Anti-Malware
  SUPERAntiSypware
  Remember to update these programs each time before running.
  You can install more than one of these if you only run them as stand alone programs.
  
• Use an alternative browser:
  Some excellent alternatives to MS Internet Explorer are:
  
  Firefox
  For added security, add the NoScript extension to this browser:
  Allow active content to run only from sites you trust, and protect yourself against XSS and Clickjacking attacks
  also consider adding:
  WOT - Safe Browsing Tool
  
  Web of Trust warns you about risky sites that cheat customers, deliver malware or send spam. Millions of members of the WOT community rate sites based on their experience, giving you an extra layer of protection when browsing or searching the Web.
  Btw: you don't have to make a contribution.
  
  Opera
  
  They offer better security, more stability, and better speed.
  
• Keep a backup of your registry
  Keeping a regular backup of your registry will help when something goes wrong.
  Use a program like:
  Erunt
  
  A full tutorial on how to set up and use Erunt can be found here:
  Erunt tutorial
  
• Keep your system clean of temp files etc, using a 'Cleaner':
  
  Cleaners are programs that will help to clean out your:
  Windows temp files
  Current user temp files
  Cookies
  Temporary Internet flies
  Browser history
  Recycle bin
  Etc.......
  In other words.... all the rubbish that you accumalate over the course of your browsing and day to day usage of your pc.
  Programs like:
  TFC by OldTimer
  ATF Cleaner
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
  
• Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  Using and installing SpywareBlaster
  
• Update all your 'Security' programs regularly - Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.

Safe surfing.

 

Exactly what symptoms are you getting?

 

To be honest, after running the scans we've run and what we've cleaned up .... i can't see this being a malware issue.
The problem is either hardware or software related.
Unless you have been downloading stuff using P2P ...... then god knows what'll be on the system.