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New to the forum. Unknown PC problem

Discussion in 'Miscellaneous Hardware' started by Alvabass, Dec 31, 2021.

  1. Alvabass

    Alvabass

    Joined:
    Dec 31, 2021
    Messages:
    6
    Location:
    Bucaramanga, Colombia, South America
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Intel Corporation DG41RQ AAE54511-203
    CPU:
    2,40 gigahertz Intel Core 2 Quad Q6600
    Memory:
    Kembona DDR2 8GB (2x4GB) 800MHz
    Hard Drive:
    TTECH 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Graphics Card:
    Intel(R) G41 Express Chipset
    Hi. Thank you in advance for reading. This is my first post and I appreciate your assistance. Please check the following videos to see a problem I'm having since a couple days ago:





    It's happening at random, and the main problem is that the PC freezes when this happens. The mouse pointer doesn't respond, and the only way to restart the PC (which solves the problem until the next time it happens) is shutting it down with the power button and turning it on again.

    All drivers are up-to-date. I've ran Memtest86+ and it didn't report any errors. Here are my system's specs:

    Processor: 2,40 GHz Intel Core 2 Quad Q6600
    Motherboard: Intel Corporation DG41RQ AAE54511-203, 266 MHz
    Memory / RAM: Kembona DDR2 8GB (2x4GB) 800MHz
    Graphics Card / GPU: IntelĀ® G41 Express Chipset
    Hard Drive: ATTECH Hard drive 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Optical Drive: PIONEER BD-RW BDR-209D
    Operating System (OS): Windows 7 Ultimate SP1 64-bit
    Monitor: LG E2240, 21,7"

    Again, I appreciate your assistance. Thank you very much in advance.
     
  2. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,445
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome Alvabass,

    My bet is on the graphics card. However, I'd swap monitors and check connections to rule them out.

    Maybe reseat the graphics card, although I believe the graphics is built into your system board. If you have a graphics card, install it and see how that works.

    I'd say there's a chance that it's a driver issue, but if it was working and now it's not, I doubt it's a driver issue. You can reinstall the driver by going to the Device Manager and uninstall the graphics driver. Then restart the computer. That will reload the driver fresh.
     
    IJAC likes this.
  3. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,423
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    I doubt it's a driver issue as well. As Tony mentioned, it's now a matter of "a process of elimination". The most likely suspects are the video card and ram. For the ram, try 1 stick at a time.
     
    Tony D and IJAC like this.
  4. Alvabass

    Alvabass

    Joined:
    Dec 31, 2021
    Messages:
    6
    Location:
    Bucaramanga, Colombia, South America
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Intel Corporation DG41RQ AAE54511-203
    CPU:
    2,40 gigahertz Intel Core 2 Quad Q6600
    Memory:
    Kembona DDR2 8GB (2x4GB) 800MHz
    Hard Drive:
    TTECH 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Graphics Card:
    Intel(R) G41 Express Chipset
    Thank you for your replies. Last night, before going to sleep (just after posting this thread), I uninstalled the graphics driver and restarted the computer. Didn't shut it down to see what happened in the morning. I've just checked and the problem was there.

    I didn't turn off the computer before going to bed because I don't know when the problem will happen again. Yesterday, for instance, I had the PC on the entire day and it worked perfectly fine. Absolutely no problems. But today, just after midnight, the problem appeared again. It happened three times between midnight and 2:00 AM, when I went to bed.

    Are Memtest86+ tests fully reliable? Again, they didn't report any errors. And if the problem is the onboard video, does that mean a faulty motherboard? Thank you again!
     
    Last edited: Dec 31, 2021
  5. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,445
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Nope. You can have marginal RAM that will show as good. So try Seth's suggestion to use one stick at a time.

    If you have freeze spray and know how to use it, you can try it on various pieces to try to isolate faulty hardware.
     
  6. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,423
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    As Tony mentioned, it doesn't look like you're using a separate video card. It looks as though you're using the the graphics directly off of the motherboard. Please confirm that.

    I doubt it's a bad video driver. Video driver issue aren't normally as intermittent as you're experiencing. A normal symptom of a bad/corrupt video driver would be something more consistent, and it usually produces a constant BSOD (blue screen of death)

    So ya. The next step is to try one ram stick at a time.
     
    IJAC, allheart55 (Cindy E) and Tony D like this.
  7. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
    May 31, 2017
    Messages:
    799
    Operating System:
    Windows 7
  8. Alvabass

    Alvabass

    Joined:
    Dec 31, 2021
    Messages:
    6
    Location:
    Bucaramanga, Colombia, South America
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Intel Corporation DG41RQ AAE54511-203
    CPU:
    2,40 gigahertz Intel Core 2 Quad Q6600
    Memory:
    Kembona DDR2 8GB (2x4GB) 800MHz
    Hard Drive:
    TTECH 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Graphics Card:
    Intel(R) G41 Express Chipset
    Yes, you are right.
     
  9. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,423
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Ok, then try one ram stick at a time. Don't forget, that it could also be a screen problem...but probably not.
     
    IJAC likes this.
  10. Alvabass

    Alvabass

    Joined:
    Dec 31, 2021
    Messages:
    6
    Location:
    Bucaramanga, Colombia, South America
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Intel Corporation DG41RQ AAE54511-203
    CPU:
    2,40 gigahertz Intel Core 2 Quad Q6600
    Memory:
    Kembona DDR2 8GB (2x4GB) 800MHz
    Hard Drive:
    TTECH 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Graphics Card:
    Intel(R) G41 Express Chipset
    Can a screen problem freeze the computer?
     
  11. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    1,423
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    No, but if the screen freezes, it may just look like the computer has froze.
     
    IJAC and Tony D like this.
  12. Alvabass

    Alvabass

    Joined:
    Dec 31, 2021
    Messages:
    6
    Location:
    Bucaramanga, Colombia, South America
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Intel Corporation DG41RQ AAE54511-203
    CPU:
    2,40 gigahertz Intel Core 2 Quad Q6600
    Memory:
    Kembona DDR2 8GB (2x4GB) 800MHz
    Hard Drive:
    TTECH 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Graphics Card:
    Intel(R) G41 Express Chipset
    It actually freezes, since I can't move the mouse pointer to restart the computer when this happens. Ctrl-Alt-Del doesn't work either. The only way is shutting it down with the power button.
     
  13. Alvabass

    Alvabass

    Joined:
    Dec 31, 2021
    Messages:
    6
    Location:
    Bucaramanga, Colombia, South America
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    Intel Corporation DG41RQ AAE54511-203
    CPU:
    2,40 gigahertz Intel Core 2 Quad Q6600
    Memory:
    Kembona DDR2 8GB (2x4GB) 800MHz
    Hard Drive:
    TTECH 256,06 GB SSD, TEAM T253A3001T 1024,21 GB SSD
    Graphics Card:
    Intel(R) G41 Express Chipset
    Is the fact that it hasn't happened when in BIOS meaningful? I'm going to leave the PC in BIOS while I'm out to confirm, but so far the problem has only appeared in Windows.
     

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