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[Solved] Network Issue - no WiFi

Discussion in 'Networking' started by queevy, Oct 7, 2020.

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  1. queevy

    queevy Registered Members

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    My laptop has a “No Internet, Secured” issue that I can’t fix. I did lots of troubleshooting (Turned off my anti-virus and firewall), reinstalled the network adapter, restarted my laptop a million times. My phone connects to the networks fine. Even when I plug in my iPhone to try to do hotspot, it doesn’t even list my phone as a network. So there’s some sort of blockage happening I don’t understand. I’ve attached the error image. Any recs?
     

    Attached Files:

    queevy, Oct 7, 2020
    #1
  3. Seth Anthony

    Seth Anthony Registered Members

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    To be clear, the laptop shows it's connected, but web pages won't open?

    If that's correct, then the issue is most likely the browser you're using, or your antivirus. Try another internet browser and see what happens. If you're using the built in Windows Defender antivirus, that won't break your internet connection, but certain other antivirus programs are known to cause internet issues.
     
    Seth Anthony, Oct 8, 2020
    #2
    allheart55 (Cindy E) likes this.
  4. Tony D

    Tony D Administrator Administrator

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    Adding to Seth's comments, if you're connecting wirelessly, try the wired (Ethernet) connection. If that doesn't work, try Safe Mode with networking. You should use the wired connection for that. Let us know what version of Windows you're running so we can give instruction on how to get to Safe Mode with networking.
     
    Tony D, Oct 8, 2020
    #3
  5. queevy

    queevy Registered Members

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    No, the laptop itself will not connect. I turned off firewall, and I have windows defender (which seemingly I can’t turn off), nothing worked. Just tried again, the network is fine, there’s something up with my laptop.
     
    queevy, Oct 10, 2020
    #4
  6. Seth Anthony

    Seth Anthony Registered Members

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    In your search box, start typing "command prompt". When it appears, right click on it and choose "Run as Administrator". Type in the following:


    1. Type "ipconfig /flushdns" and press Enter.
    2. Type "ipconfig /registerdns" and press Enter.
    3. Type "ipconfig /release" and press Enter.
    4. Type "ipconfig /renew" and press Enter.
    5. Type "netsh winsock reset" and press Enter


      Restart the computer laptop and see what happens. If that doesn't work, see if the laptop connects in Safe Mode With Networking. If it doesn't, you might have to purchase a USB wireless adapter.
     
    Seth Anthony, Oct 11, 2020
    #5
  7. plodr

    plodr CHF Advisor CHF Advisers

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    Last edited: Oct 11, 2020
    plodr, Oct 11, 2020
    #6
  8. queevy

    queevy Registered Members

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    Sorry for the delay was sidetracked.

    All the above didn’t work. My WIFI adapter just suddenly failed?

    when doing ipconfig release and renew it says “no media attached...”

    can’t test it wired, but I do know I try to use my iPhone as a hot spot, that fails too.

    my laptop is a Toshiba Satellite. Specific model info attached in the picture.
     

    Attached Files:

    queevy, Nov 4, 2020
    #7
  9. Tony D

    Tony D Administrator Administrator

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    First thing - ensure the wireless network adapter is turned on. On your machine, you can turn the wireless adapter ON/OFF by holding the Fn key and pressing the F12 key. That will toggle the network adapter ON/OFF.

    In your first post you said you Uninstalled the wireless network adapter. I assume you did that in the Device Manager and it shows as good. If that's the case, you may indeed have a bad wireless network adapter.

    You can replace the internal wireless network adapter. Here's instruction on how to take the machine apart to get to it.

    The Wi-Fi card is shown at 3:18. You have to disconnect the two antenna wires and remove the screw holding it in place. Then remove it from the socket.

    It's easier and about the same price to use a USB wireless network adapter such as this:
    https://www.amazon.com/TP-Link-Mini...work+adapter&sprefix=usb+wirel,aps,193&sr=8-4

    Just search for USB wireless network adapter.
     
    Tony D, Nov 5, 2020
    #8
    allheart55 (Cindy E) and Seth Anthony like this.
  10. queevy

    queevy Registered Members

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    I just bought and installed a USB WIFI adapter, and that doesn’t connect either. I’m stumped. There’s not much left that I can do.
     
    queevy, Nov 6, 2020
    #9
  11. Tony D

    Tony D Administrator Administrator

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    Oh my! Does it see the wireless network?

    If no,
    Does the USB WiFi network adapter show up in the Device Manager? If it does, are there any yellow or red marks next to it?
     
    Tony D, Nov 6, 2020
    #10
  12. queevy

    queevy Registered Members

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    Everything shows up as fine in the device manager. All networks are detected. Just said “connected no internet” to any network I connect to.
     
    queevy, Nov 6, 2020
    #11
  13. Tony D

    Tony D Administrator Administrator

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    I was going to suggest that you reset your router by unplugging it from the electrical outlet. That was until you said it doesn’t connect to any networks.

    So you’ve tried other networks and it connects to the network, but you have no Internet access. Is that correct? When connecting to these networks did it ask for the network password?

    If it sees the network and you’re prompted to put in a password, and the password is accepted and you’ve run the commands in Seth post #5, you should have Internet.

    The next step is to ping the router. You’ll need the router’s IP address. It’ll probably be 192.168.1.1 or 10.0.0.1. Once it’s established you can ping the router, ping a known IP address such as 208.67.222.222 (Open DNS). If that works, then you have a DNS issue. Since you get ‘not connected’ you probably may not be able to ping past the router.
     
    Tony D, Nov 6, 2020
    #12
  14. Seth Anthony

    Seth Anthony Registered Members

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    I'm confused. Does it say "connected no internet", "no internet secured", or does it show "not connected"?

    Try this again making sure it's all typed in correctly:

    In your search box, start typing "command prompt". When it appears, right click on it and choose "Run as Administrator". Type in the following, and note the space just before the "/" symbols.


    1. Type netsh winsock reset and press Enter.
    2. Type netsh int ip reset and press Enter.
    3. Type ipconfig /release and press Enter.
    4. Type ipconfig /renew and press Enter.
    5. Type ipconfig /flushdns and press Enter.

    Restart the laptop.
     
    Seth Anthony, Nov 6, 2020
    #13
  15. queevy

    queevy Registered Members

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    ive done this a couple times. Problem persists. It gives me an error, I’ve attached the photo. Also Ive attached a photo of “No Internet, secured” to clear up any confusion about what the issue is. It’s what I get when I connect to any network.
     

    Attached Files:

    queevy, Nov 9, 2020
    #14
  16. Seth Anthony

    Seth Anthony Registered Members

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    I would really like to know if the laptop can connect to a different network, as I'm not sure using the i-Phone as a hot spot is a proper test. A proper test would be seeing if it can connect to a local fast food place, coffee shop, etc. In the meantime:


    What version of Windows does the computer run? W7, W8.1, W10? What did it originally come installed with?

    With the USB wi-fi removed, try running the Network Troubleshooter, and if that doesn't help then:

    Maybe the network settings are corrupt? Remove the settings for your internal wi-fi card:
    1. Click the Network icon on the lower right corner of your screen.
    2. Click Network settings.
    3. Click Manage Wi-Fi settings.
    4. Under Manage known networks, click the network you want to delete.
    5. Click Forget. The wireless network profile is deleted.
    6. Try connecting again. It will ask for the password. If it gives you the option to use the "Quick Connect" button on the router instead of typing in the password, then do so.



    If the above doesn't work then:

    Plug in the USB wi-fi, check in Device Manager and see if it say's that it is working ok. If so, disable the internal wi-fi and see if you can connect.
     
    Seth Anthony, Nov 10, 2020
    #15
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  17. Kburra

    Kburra Registered Members

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    My Modem access is 198.168.1.1 I type this into the URL bar of any Browser, and can then access the modem to do a myriad of things, diagnose, reboot the modem, test, etc, etc, A similar thing happened to me as you are experiencing, all I had to do was reboot the modem, then configure again, Login with user name (admin is the default) my password, and finally Wi-Fi security key number and all came good, not saying will fix your problem, but like you were going around in circles for days until this fix...good luck!
     
    Kburra, Nov 22, 2020
    #16
  18. plodr

    plodr CHF Advisor CHF Advisers

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    The first picture you posted in post #14 shows that no ethernet cable is attached and no wifi is attached. Everything says: media disconnected. In other words, you have nothing to get internet access.

    Here's the page for you Toshiba Satellite L855-S5156
    https://support.dynabook.com/support/modelHome?freeText=3621441

    I posted your model and asked for network drivers and got way more than I expected.
    network drivers.jpg

    You might have downloaded the wrong network adapter and that's why neither wired or wireless works.

    Do you have anything showing under network adapters? We have to determine if Intel, Atheros, Broadcom or Realtek is the correct hardware. You'll need both the LAN and the wireless driver and it can only be one of those four.
     
    plodr, Nov 22, 2020
    #17
  19. queevy

    queevy Registered Members

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    I just moved, and connected to a different network (a network I’ve connected with many times in the past) and the same problem persists. Attached are a few photos (one with an “error” list after I ran troubleshooting), and one that lists a bunch of adapters. Why do I have so many?
     

    Attached Files:

    queevy, Dec 3, 2020
    #18
  20. queevy

    queevy Registered Members

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    I have Atheros and Realtek listed. Should I disable or uninstall one?
     

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    queevy, Dec 3, 2020
    #19
  21. Tony D

    Tony D Administrator Administrator

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    Thanks for the screen shots. We're going to have to get to some basics.
    Please connect directly to the router using an Ethernet cable.
    See if that works.
    If it doesn't work, get to the command prompt and type in ipconfig/all.
    I've modified Seth's instructions: In your search box, start typing "command prompt". When it appears, right click on it and choose "Run as Administrator". Type in the following, ipconfig/all. Click OK

    You'll see several connection reports. I'm looking for one that may look similar to this.

    Connection-specific DNS Suffix . : fios-router.home
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
    Physical Address. . . . . . . . . : 74-E5-0B-64-B8-1E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d463:1e83:2ab0:fa2e%18(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.158(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, December 1, 2020 2:16:41 PM
    Lease Expires . . . . . . . . . . : Friday, December 4, 2020 1:26:01 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 125101323
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-C1-85-DE-78-84-3C-F9-1B-5C
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.222.220

    Note: I'm looking for:
    Default Gateway address
    DHCP Enabled
    IPv4 address
    DNS Servers
     
    Tony D, Dec 3, 2020
    #20
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