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[Solved] My PC won't connect to internet

Discussion in 'Windows 8' started by TommyMike138, Sep 7, 2015.

  1. TommyMike138

    TommyMike138

    Joined:
    Sep 7, 2015
    Messages:
    3
    Operating System:
    Windows 8
    I'm new to this forum and would love some help. My computer is four months old tops. Lately it just stops connecting to the internet for no reason at all. It's connected to the internet via cat5, not WiFi. Every other computer in my house is connected to the internet but this PC won't. Can anyone help me? This has happened a few times with this computer but somehow I've always been able to get it connected again but not this time. Any help would be awesome!
     
  2. IceMan37

    IceMan37 Banned

    Joined:
    Apr 24, 2014
    Messages:
    1,079
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    MSI Z87M-G43
    CPU:
    I5 4690k @ 4.6
    Memory:
    16GB Hyper X 1866
    Hard Drive:
    1TB WD_Blue | 240Gb Sandosk SSD
    Graphics Card:
    eVGA GTX 970 FTW
    Power Supply:
    750W Tt
    Hello TommyMike138 and welcome to CHF :)

    Is this the only PC you have connected via cat 5? Are you using a router?

    Also when did this start happening? and what is your PC/model number etc and the operating system you are using?
     
  3. TommyMike138

    TommyMike138

    Joined:
    Sep 7, 2015
    Messages:
    3
    Operating System:
    Windows 8
    I have a lot of computers connected via cat 5 and I am using a router. This started happening about a few weeks after I purchased the computer. The computer is an Acer axc-603g-uw13. The operating system is windows 8. I've plugged other computers into that cat 5 and they connect to the internet. Any idea what might be the problem?
     
  4. IceMan37

    IceMan37 Banned

    Joined:
    Apr 24, 2014
    Messages:
    1,079
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    MSI Z87M-G43
    CPU:
    I5 4690k @ 4.6
    Memory:
    16GB Hyper X 1866
    Hard Drive:
    1TB WD_Blue | 240Gb Sandosk SSD
    Graphics Card:
    eVGA GTX 970 FTW
    Power Supply:
    750W Tt
    Hi again TommyMike, if it started happening a few weeks after you purchased the computer there are a few initial things you can try. One would be to switch ports on the router if you are using a router, and two try a different cat 5 cable. I would also check in your device manager to see if there might be a yellow exclamation mark under your Network Adaptors section. In any case, if you actually touched nothing at all and this just started 'out of the blue' I would uninstall your computer models network card drivers (NIC) and reinstall them from the Acer manufacturers website for your model and operating system.
     
  5. Amd_Man

    Amd_Man Registered Members

    Joined:
    Sep 5, 2015
    Messages:
    598
    Location:
    Toronto, Ontario, Canada
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    Asus M5A97
    CPU:
    Phenon II X4 955
    Memory:
    8 Gigs G. Skill Rip Jaws
    Hard Drive:
    120 Gig Kingston SSD, 640 Gig Western Digital Black Edition
    Graphics Card:
    Power Color HD5770
    Power Supply:
    Corsair TX750
  6. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    Not to detract from anyone else's comments but when you look at the ethernet port on the computer the cable is plugged into, do you see a steady light in that port?
     
  7. IceMan37

    IceMan37 Banned

    Joined:
    Apr 24, 2014
    Messages:
    1,079
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    MSI Z87M-G43
    CPU:
    I5 4690k @ 4.6
    Memory:
    16GB Hyper X 1866
    Hard Drive:
    1TB WD_Blue | 240Gb Sandosk SSD
    Graphics Card:
    eVGA GTX 970 FTW
    Power Supply:
    750W Tt
    Great call Rich. While a basic thing it can indeed be the very thing wrong to even know if it's working/receiving the signal in the first place. Then you can go from there to the other steps.
     
  8. TommyMike138

    TommyMike138

    Joined:
    Sep 7, 2015
    Messages:
    3
    Operating System:
    Windows 8
    I went ahead and took the PC into a repair place today and they fixed it in about thirty minutes. The problem was the drivers. Thank you for the help everyone! Really appreciate it!
     
  9. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,459
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    Thank you for letting us know, TommyMike.
    It's a shame that you had to pay someone.
    Amd_Man gave you the link for the drivers that you needed.
     
  10. Amd_Man

    Amd_Man Registered Members

    Joined:
    Sep 5, 2015
    Messages:
    598
    Location:
    Toronto, Ontario, Canada
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    Asus M5A97
    CPU:
    Phenon II X4 955
    Memory:
    8 Gigs G. Skill Rip Jaws
    Hard Drive:
    120 Gig Kingston SSD, 640 Gig Western Digital Black Edition
    Graphics Card:
    Power Color HD5770
    Power Supply:
    Corsair TX750
    I wish I had of replied sooner TommyMike as I had an idea it was the drivers.
     
    Last edited: Sep 9, 2015

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