MS Word 2007 suddenly stopped working properly

Hi,
I hope someone can help me, I'm kind of desperate.
From one day to another Word 2007 installed in a Windows Vista environment
stopped working properly.
I don't really know what might be the cause, maybe a Windows update or maybe
an Adobe Update, since a couple of times I had a message concerning Acrobat
Distiller (my idea is that maybe there's a conflict everytime Word has to use
some shared dll in order to be able to print or make pdf documents, but
that's just a guess).
Anyway, the symptomps are:
1. Word opens up apparently fine, but I can't use the side bar to scroll
down the pages
2. I can't click within a document, eventhough I can move the cursor with
the arrows and add characters or delete.
3. If I go to the Word options menu, I'm not able to click on any other
option besides the first line "General settings", I can't go for instance to
the "Center of Protection"
4. Everytime I shut it down, I get a message that there's has been an error
in the process, so the computer will look up for solutions, meanwhile it
restarts Word.

I uninstalled and reinstalled Word twice, but nothing has changed. Curiously
the problem is not with the general Microsoft Office Package (Powerpoint for
instance works fine).
What shoul I do? What might have caused the problem?

Thanks for any help or idea.
Ugo

 

ugo wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista environment
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe an Adobe Update, since a couple of times I had a message concerning
> Acrobat Distiller (my idea is that maybe there's a conflict everytime Word
> has to use some shared dll in order to be able to print or make pdf
> documents, but that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor with
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any other
> option besides the first line "General settings", I can't go for instance
> to the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error in the process, so the computer will look up for solutions,
> meanwhile it restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously the problem is not with the general Microsoft Office Package
> (Powerpoint for instance works fine).
> What shoul I do? What might have caused the problem?<!--colorc--><!--/colorc-->

Try a System Restore to when things worked since this is a sudden change. To
run System Restore, go to the Start Orb and in the Start Search box type
"System Restore" without the quotes. System Restore will appear in the
Programs result. Click on it, allow the UAC prompt, and follow the wizard.

If a System Restore doesn't work, then the experts in the Word newsgroup may
have an answer for you:

microsoft.public.word.general

Malke
--
MS-MVP
Elephant Boy Computers

Don't Panic!

 

"ugo" <ugo@discussions.microsoft.com> wrote in message
news:E17932E1-262B-4E5F-8F97-239CA063107C@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista environment
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe
> an Adobe Update, since a couple of times I had a message concerning
> Acrobat
> Distiller (my idea is that maybe there's a conflict everytime Word has to
> use
> some shared dll in order to be able to print or make pdf documents, but
> that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor with
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any other
> option besides the first line "General settings", I can't go for instance
> to
> the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error
> in the process, so the computer will look up for solutions, meanwhile it
> restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously
> the problem is not with the general Microsoft Office Package (Powerpoint
> for
> instance works fine).
> What shoul I do? What might have caused the problem?
>
> Thanks for any help or idea.
> Ugo<!--colorc--><!--/colorc-->

Have you tried going to Control Panel/Programs/Uninstall a Program,
selecting Microsoft Word and clicking the Repair option?
That usually works for me.

--
Peter
Toronto, Canada
XP Pro SP2/SP3 Beta/Vista Ultimate SP1 Beta
Triple Boot

 

On Sat, 16 Feb 2008 04:35:01 -0800, ugo wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
> I hope someone can help me, I'm kind of desperate. From one day to
> another Word 2007 installed in a Windows Vista environment stopped
> working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe an Adobe Update, since a couple of times I had a message
> concerning Acrobat Distiller (my idea is that maybe there's a conflict
> everytime Word has to use some shared dll in order to be able to print
> or make pdf documents, but that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor
> with the arrows and add characters or delete. 3. If I go to the Word
> options menu, I'm not able to click on any other option besides the
> first line "General settings", I can't go for instance to the "Center of
> Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error in the process, so the computer will look up for solutions,
> meanwhile it restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously the problem is not with the general Microsoft Office Package
> (Powerpoint for instance works fine).
> What shoul I do? What might have caused the problem?
>
> Thanks for any help or idea.
> Ugo<!--colorc--><!--/colorc-->

As a stopgap until you can get the problem resolved, you might consider
installing OpenOffice.org. It is a complete Open Source office suite -
imports and exports MS Office files and works pretty much the same.

 

Thank you for the replies they were all somewhat helpful eventhough none
really solves my problem:
1) Restoring the computer to a previous date it's what i'll be forced to do,
eventhough I don't like this kind of solution (i will have to reinstall more
recent programs and i always fear to lose data).
2) I tried repairing the Word installation once, it didn't work, then i
uninstalled it once and reinstalled it without positive results. Finally i
uninstalled and reinstalled the whole Office package, but it didn't solve the
problem.
3) I thought about using OpenOffice, but the compatibility sometimes is not
just perfect with the latest docs.

Thanks to everyone.

 

Hi guys,

I'm in the same sinking boat as Ugo, has anyone (especially Ugo) found
the solution to this horrid problem??

Cheers
O
<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista<!--colorc--><!--/colorc-->
environment<!--coloro:blue--><span style="color:blue <!--/coloro-->
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update<!--colorc--><!--/colorc-->
or<!--coloro:blue--><span style="color:blue <!--/coloro-->
> maybe
> an Adobe Update, since a couple of times I had a message concerning
> Acrobat
> Distiller (my idea is that maybe there's a conflict everytime Word<!--colorc--><!--/colorc-->
has to<!--coloro:blue--><span style="color:blue <!--/coloro-->
> use
> some shared dll in order to be able to print or make pdf documents,<!--colorc--><!--/colorc-->
but<!--coloro:blue--><span style="color:blue <!--/coloro-->
> that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to<!--colorc--><!--/colorc-->
scroll<!--coloro:blue--><span style="color:blue <!--/coloro-->
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor<!--colorc--><!--/colorc-->
with<!--coloro:blue--><span style="color:blue <!--/coloro-->
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any<!--colorc--><!--/colorc-->
other<!--coloro:blue--><span style="color:blue <!--/coloro-->
> option besides the first line "General settings", I can't go for<!--colorc--><!--/colorc-->
instance<!--coloro:blue--><span style="color:blue <!--/coloro-->
> to
> the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been<!--colorc--><!--/colorc-->
an<!--coloro:blue--><span style="color:blue <!--/coloro-->
> error
> in the process, so the computer will look up for solutions, meanwhile<!--colorc--><!--/colorc-->
it<!--coloro:blue--><span style="color:blue <!--/coloro-->
> restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously
> the problem is not with the general Microsoft Office Package<!--colorc--><!--/colorc-->
(Powerpoint<!--coloro:blue--><span style="color:blue <!--/coloro-->
> for
> instance works fine).
> What shoul I do? What might have caused the problem?
>
> Thanks for any help or idea.
> Ugo<!--colorc--><!--/colorc-->


--
Rat-race.co.uk
------------------------------------------------------------------------
Rat-race.co.uk's Profile:
View this thread:

 

Hi -- I have the same problem as Ugo & Rat-race.co.uk. I've done
everything, even uninstalled the entire MS Office 2007 suite &
reinstalled it. And it's the same problem. I worked with a Dell tech
for hours & finally gave up and installed 2003. I think it has
something to do with the interaction of Vista & MS Office. Has anyone
found the solution to this?

Also, is anyone having a problem with System Restore? Mine has never
worked & despite repeated attempts by Dell, we can't get it to work.

Thank you.
Camille


--
camille
------------------------------------------------------------------------
camille's Profile:
View this thread:

 

Hi folks I'm new here but I'm on the same sinking Word 2007 boat but
with XP Pro SP3.

Tried everything everyone has suggested so far and nothing it sits with
the hourglass sponning and all you can see is the menus along the top
but they are unclickable. If you press ESC it loads and presents you
with a nice clean page and you think hallyluyah but then the dreaded box
pops up saying it rying to repair an error then restarts and does the
same again and again. Someone said it might be do to with something
expiring but mines genuine so it can't be that can it?

Help!! BTW if you install word 2003 it works but the same Word 2007
works fine on the laptop and it was installed the same day?

Weird eh!

Any help please.

Firecat


--
firecat
------------------------------------------------------------------------
firecat's Profile:
View this thread:

 

On Sun, 7 Sep 2008 15:04:36 +0530, firecat
<firecat.3fd4fb@DoNotSpam.com> wrote:
<!--coloro:blue--><span style="color:blue <!--/coloro-->
>Hi folks I'm new here but I'm on the same sinking Word 2007 boat but
>with XP Pro SP3.<!--colorc--><!--/colorc-->

Move your discussion to an XP group:

microsoft.public.windowsxp.general

or better yet, to a Word or Office group:

microsoft.public.word.newusers

microsoft.public.office.misc

 

You are in the wrong group as noted, but you can try to uninstall and
reinstall to make sure you have no corrupted files.

"firecat" <firecat.3fd4fb@DoNotSpam.com> wrote in message
news:firecat.3fd4fb@DoNotSpam.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> Hi folks I'm new here but I'm on the same sinking Word 2007 boat but
> with XP Pro SP3.
>
> Tried everything everyone has suggested so far and nothing it sits with
> the hourglass sponning and all you can see is the menus along the top
> but they are unclickable. If you press ESC it loads and presents you
> with a nice clean page and you think hallyluyah but then the dreaded box
> pops up saying it rying to repair an error then restarts and does the
> same again and again. Someone said it might be do to with something
> expiring but mines genuine so it can't be that can it?
>
> Help!! BTW if you install word 2003 it works but the same Word 2007
> works fine on the laptop and it was installed the same day?
>
> Weird eh!
>
> Any help please.
>
> Firecat
>
>
> --
> firecat
> ------------------------------------------------------------------------
> firecat's Profile:
> View this thread:
>
>
> <!--colorc--><!--/colorc-->

 

Download openoffice.org and use that. It is free, runs on Win, Linux
and Mac and it much better than MS Office.

firecat wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi folks I'm new here but I'm on the same sinking Word 2007 boat but
> with XP Pro SP3.
>
> Tried everything everyone has suggested so far and nothing it sits with
> the hourglass sponning and all you can see is the menus along the top
> but they are unclickable. If you press ESC it loads and presents you
> with a nice clean page and you think hallyluyah but then the dreaded box
> pops up saying it rying to repair an error then restarts and does the
> same again and again. Someone said it might be do to with something
> expiring but mines genuine so it can't be that can it?
>
> Help!! BTW if you install word 2003 it works but the same Word 2007
> works fine on the laptop and it was installed the same day?
>
> Weird eh!
>
> Any help please.
>
> Firecat
>
>
> <!--colorc--><!--/colorc-->

 

camille wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi -- I have the same problem as Ugo & Rat-race.co.uk. I've done
> everything, even uninstalled the entire MS Office 2007 suite &
> reinstalled it. And it's the same problem. I worked with a Dell tech
> for hours & finally gave up and installed 2003. I think it has
> something to do with the interaction of Vista & MS Office. Has anyone
> found the solution to this?
>
> Also, is anyone having a problem with System Restore? Mine has never
> worked & despite repeated attempts by Dell, we can't get it to work.
>
> Thank you.
> Camille
>
> <!--colorc--><!--/colorc-->
Usually the problem can be traced to the Word add-ins.
Turn off all Word add-ins. If Word 2007 then boots and functions
normally, then proceed to turn on each add-in and test Word.
HTH.

 

Hi all,

This is my first post on this site. I dunno if this will help anyone,
but from the sounds of the symptoms it could be the same troubles that I
suddenly started having with Word 2007 on VISTA (OS).

I found the solution in a post at the following URL: 'Tim Anderson’s
ITWriting - Tech writing blog » Annoying Word 2007 problem: can’t select
text' ()

. Close Word and Outlook
2. Start / Run and type regedit
3. Navigate to
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. Rename this key.
5. Restart Word


Microsoft support site also offered a similar solution: 'How to
troubleshoot problems that occur when you start or use Word 2007, Word
2003, or Word 2002'
()

Hope this helps!


--
inkysmiles
Posted via

 

Hi everyone: I had the exact same problem re "Microsoft Word has stopped
working". I tried the procedure suggested by inkysmiles and it WORKED!!
I'm so happy because I was just about to uninstall and reinstall until I
read that a few of you had tried it and it didn't resolve the problem.

Anyway, THANK you inkysmiles - I'm up and running again!!

Here's the procedure again:
. Close Word and Outlook
2. Start / Run and type regedit
3. Navigate to
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data
4. Rename this key.
5. Restart Word


--
arlene892
------------------------------------------------------------------------
arlene892's Profile:
View this thread:

 

inkysmiles! You are an absolute genius. Give yourself a pat on the
back

I've been trying to sort this for 2 weeks and your solution was spot
on

Why on earth have Microsoft not sent out an update to fix this yet?
Its a disgrace.

Thanks again


--
kabeerkher
------------------------------------------------------------------------
kabeerkher's Profile:
View this thread:

 

I would like to follow inkysmiles' advice but don't know what it means
to "rename" the "key." Could someone offer an idiot-simple explanation?
Thanks.


--
Paula
------------------------------------------------------------------------
Paula's Profile:
View this thread:

 

Quote the full text of the message you are responding to, Paula, and someone
might. Otherwise, the vast majority will have no idea of what you are
referring to.

The forum you are posting to actually just slurps posts from Microsoft's
newsserver farm. Those trying to help use newsreaders, and do not (for the
most part) cache all the old posts, or the readers database would become
unwieldy.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help -
My thoughts

"Paula" <Paula.3ksc7b@DoNotSpam.com> wrote in message
newsaula.3ksc7b@DoNotSpam.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> I would like to follow inkysmiles' advice but don't know what it means
> to "rename" the "key." Could someone offer an idiot-simple explanation?
> Thanks.
>
>
> --
> Paula
> ------------------------------------------------------------------------
> Paula's Profile:
> View this thread:
>
>
> <!--colorc--><!--/colorc-->

 

inkysmiles;3981625 Wrote: <!--coloro:blue--><span style="color:blue <!--/coloro-->
> Hi all,
>
> This is my first post on this site. I dunno if this will help anyone,
> but from the sounds of the symptoms it could be the same troubles that
> I
> suddenly started having with Word 2007 on VISTA (OS).
>
> I found the solution in a post at the following URL: 'Tim Anderson’s
> ITWriting - Tech writing blog » Annoying Word 2007 problem: can’t
> select
> text' ()
>
> . Close Word and Outlook
> 2. Start / Run and type regedit
> 3. Navigate to
> HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
> 4. Rename this key.
> 5. Restart Word
>
>
> Microsoft support site also offered a similar solution: 'How to
> troubleshoot problems that occur when you start or use Word 2007, Word
> 2003, or Word 2002'
> ()
>
> Hope this helps!
>
>
> --
> inkysmiles
> Posted via <!--colorc--><!--/colorc-->

I have the same problem with Vista/Word 2007 and would like to follow
inkysmiles' advice but don't know what it means to "rename the key."
Any elucidation would be appreciated.

(Thank you, Rick for help on posting.)


--
Paula
------------------------------------------------------------------------
Paula's Profile:
View this thread:

 

Hi Paula,

Click start and type "regedit" (without the quotes), then hit <enter>. Click
continue at the prompt. This will open the registry editor, and you must be
careful about what you do here.

Expand the branches at left by clicking the triangles to reach the listed
subkey (each key looks like a folder). Basically, click the triangle in
front of each of these in succesion (each is a subkey below the previous
one):

HKEY_CURRENT_USER
Software
Microsoft
Office
12.0
Word

Under this level you should find the Data key. Right click on the "Data" key
to rename it. Doesn't matter what you call it, just not "Data". Once
completed, close the registry editor and restart the program.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help -
My thoughts

"Paula" <Paula.3kshra@DoNotSpam.com> wrote in message
newsaula.3kshra@DoNotSpam.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
>
> inkysmiles;3981625 Wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
>> Hi all,
>>
>> This is my first post on this site. I dunno if this will help anyone,
>> but from the sounds of the symptoms it could be the same troubles that
>> I
>> suddenly started having with Word 2007 on VISTA (OS).
>>
>> I found the solution in a post at the following URL: 'Tim Anderson's
>> ITWriting - Tech writing blog » Annoying Word 2007 problem: can't
>> select
>> text' ()
>>
>> . Close Word and Outlook
>> 2. Start / Run and type regedit
>> 3. Navigate to
>> HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
>> 4. Rename this key.
>> 5. Restart Word
>>
>>
>> Microsoft support site also offered a similar solution: 'How to
>> troubleshoot problems that occur when you start or use Word 2007, Word
>> 2003, or Word 2002'
>> ()
>>
>> Hope this helps!
>>
>>
>> --
>> inkysmiles
>> Posted via <!--colorc--><!--/colorc-->
>
> I have the same problem with Vista/Word 2007 and would like to follow
> inkysmiles' advice but don't know what it means to "rename the key."
> Any elucidation would be appreciated.
>
> (Thank you, Rick for help on posting.)
>
>
> --
> Paula
> ------------------------------------------------------------------------
> Paula's Profile:
> View this thread:
>
>
> <!--colorc--><!--/colorc-->

 

Amazing post

I could not find better help anywhere in the entire internet. Thanks a lot. It solved my long standing problem.

If you are part of Microsoft support team, why don't you give out such useful fix on your support website??? It will help thousands.

Thanks,
Ranjan



Rick Rogers wrote:

Re: MS Word 2007 suddenly stopped working properly
21-Dec-08

Hi Paula,

Click start and type "regedit" (without the quotes), then hit <enter>. Click
continue at the prompt. This will open the registry editor, and you must be
careful about what you do here.

Expand the branches at left by clicking the triangles to reach the listed
subkey (each key looks like a folder). Basically, click the triangle in
front of each of these in succesion (each is a subkey below the previous
one):

HKEY_CURRENT_USER
Software
Microsoft
Office
12.0
Word

Under this level you should find the Data key. Right click on the "Data" key
to rename it. Doesn't matter what you call it, just not "Data". Once
completed, close the registry editor and restart the program.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help -
My thoughts

"Paula" <Paula.3kshra@DoNotSpam.com> wrote in message
newsaula.3kshra@DoNotSpam.com...

EggHeadCafe - Software Developer Portal of Choice
Build A C# DNS MX Mail Record Query Class