Microsoft Scam

I did a very foolish thing this past Friday. On Facebook I clicked on a photo I wanted to see more of and suddenly I found my browser was hijacked/locked. I could do nothing. The mouse arrow wasn't even showing. In a panic, i called the number on the screen as it looked like a legitimate call from Microsoft. The guy has me upload "Ultraviewer" to fix and then has a few other steps for me to go through. We got to the part about allowing my "partner" to remotely control the computer and I told hjm no, I didn't want Microsoft or anyone else controlling my computer. This was all via a phone call. At that point he hung up.

I've never been so stupid before but old timers like me sometimes get panic stricken when something happens out of the blue. I deleted the "Ultraviewer" download, deleted it every where else I could find it(x64 and 32), checked out to see if it was in the Task Manager, etc. I got as far with him as telling him the password that showed up and that was it, nothing further as he hung up. I'm wondering if I may still be vulnerable even after running Malewarebytes Premium and AdwCleaner. I know nothing else to do. This is a screen shot of what I initially saw.

 

I figured he'd need that Ultraviewer to be able to access the computer even if he was given the password that showed. I deleted every instance of it I could find. This is what it all looked like. That was as far as we got. I told him in no uncertain terms I did not want him or anyone else remotely controlling this computer. At that point he hung up.

I also stopped his ability to connect to the Ultraviewer. Afterwards i ran a scan with Malewarebytes who said all was well, no threats found.

 

I don't think he has access as I deleted the "Ultraviewer" program he had me install.I assume he needs that to gain access as there seems no other reason to install it. I uninstalled it, deleted from program files(x32 and x64) and anywhere else it showed up. The last step he had me go through showed a password and user name and he asked me what it said and I told him. It was then I got suspicious and told him I didn't want him, Microsoft or anyone else remotely having access to this computer. That's when he hung up. This attached screenshot shows the last thing we did. there was probably other steps but we didn't get any further after that.

 

What started all this was a simple and innocent move on my behalf. I was scrolling down Facebook and ran across this picture. Curious as to what the interaction of the guy and the Shepard was I clicked on the picture. That's when it happened. The browser got hijacked/locked and I could do nothing. someone must have inserted a malicious code into it at some point.

 

Bottom line is do you think I'm ok? I gave him no personal passwords, would never do that, only those numbers shown. Malwarebytes ran a scan on startup and indicated no threats. I also check Task Manager many times a day to see if t here's someone there that shouldn't be.

 

The whole thing still makes me nervous. I've been on FB for quite a few years and nothing like that ever happened before. It took me by surprise. the only place I didn't check for this installer of "Ultraviewer" was the Registry. I wouldn't know where or what to look for.

 

One thing you can be assured of-I won't click on another photo on FB! Lessons learned.

 

I'm most thankful I had a place to come to with this problem. Thanks to all!! I was hoping there was still computer forums up and running. The old one I use to go to when I had XP and Vista seems to have vanished after many years.

 

Hello-No problem. The only password he got was the one I mentioned earlier and that was just a set of numbers(shown in attachment). This is as far as I let it get. I'd never give out personal user names or passwords. I think I'm ok with what all I did but would feel better if someone checked things out. I have a guy to do that but he's out of town on vacation currently. He's helped before with other unrelated problems. A health check would be good.

I only have a desktop computer. The only reason I ever bought a smart phone was to take on the spot photos and videos of my Corgi. I've never had a tablet other than an occasional Tylenol.