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Malwarebytes Problem

Discussion in 'Malware Removal Help' started by I4N, Jul 4, 2011.

  1. I4N

    I4N Member

    Joined:
    Aug 16, 2009
    Messages:
    73
    I have a problem with Malwarebytes, when I try to run a scan using this laptop ( HP Compaq 6720s), the scan stops after a few minutes and just hangs, nothing will get it unfrozen, have left it for more than an hour but the only route out is to power off which I hate doing. I have uninstalled and re-installed MB but it still locks up.

    I use MB, Superantispyware, Avast & Ccleaner as my admin tools. Scans with SuperA' & Avast come up clean but I have found in the past that MB sometimes detects stuff that SuperA' doesn't so I would like to have it in my armoury as it where.

    Another issue which I am curious as to wether there is a relationship with the MB problem is that I am constantly being plagued by "Firefox Not Responding" lock ups whilst surfing, using AOL and will not be renewing !!
     
    I4N, Jul 4, 2011
    #1
  3. DSTM (Dougie)

    DSTM (Dougie) Registered Members

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    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    Hi. Have you tried running Malwarebytes in safe mode?
     
    DSTM (Dougie), Jul 4, 2011
    #2
  4. Match

    Match Registered Members

    Joined:
    Apr 23, 2009
    Messages:
    4,175
    Location:
    Wolverhampton, UK.
    Computer Brand or Motherboard:
    Abit AN52
    CPU:
    AMD Athlon dual core 5000+
    Memory:
    4 Gig Corsair
    Hard Drive:
    160 Gb Hitachi 500 Gb Western Digital
    Graphics Card:
    Radion XFX 4650
    Power Supply:
    550W EZcool
    Laptop!

    Locking Up!

    CPU/HDD intensive software!

    Heat?
     
    Match, Jul 4, 2011
    #3
  5. BeeCeeBee

    BeeCeeBee ADMINISTRATOR IN MEMORY

    Joined:
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    Match, was that an attempt at being poetic. Puleeze let me try.

    There was a computer from Ian
    Which makes the thing European
    A PC it's not
    But a laptop so hot
    That Malwarebytes he ain't seein.

    After my small bow, i believe that Match is suggesting that heat may also be an issue.[​IMG]
     
    BeeCeeBee, Jul 4, 2011
    #4
  6. Match

    Match Registered Members

    Joined:
    Apr 23, 2009
    Messages:
    4,175
    Location:
    Wolverhampton, UK.
    Computer Brand or Motherboard:
    Abit AN52
    CPU:
    AMD Athlon dual core 5000+
    Memory:
    4 Gig Corsair
    Hard Drive:
    160 Gb Hitachi 500 Gb Western Digital
    Graphics Card:
    Radion XFX 4650
    Power Supply:
    550W EZcool
    My apologise for post #3, but it was a nice bottle of wine,

    Is it just and only with MalawareBytes ? and are you running anything else at the same time like Avast in the background, as DSTM has suggested will it finish the scan in safe mode?
     
    Match, Jul 5, 2011
    #5
  7. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
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    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    It may well be a corrupt registry entry for MBAM. ( if it's only happening with this program)

    Just uninstalling MBAM won't clear all the registry entries, these should be cleared before a fresh copy is downloaded.

    • Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
    • Restart your computer (very important).
    • Download and run mbam clean
    • It will ask to restart your computer (please allow it to).
    • After the computer restarts, install the latest version from Malwarebytes Anti-Malware.

    See if this helps.
     
    starbuck, Jul 5, 2011
    #6
  8. I4N

    I4N Member

    Joined:
    Aug 16, 2009
    Messages:
    73
    Thanks very much Starbuck, the mbam clean and reinstall worked a treat.

    Now all I gotta do is debug my Firefox !
     
    I4N, Jul 6, 2011
    #7
  9. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
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    Windows 10
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    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    One out of 2 isn't bad for a start.

    I'll have a look into this, as i suspect the other staff will as well.
     
    starbuck, Jul 6, 2011
    #8
  10. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

    Joined:
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    Location:
    In front of a monitor in Blackburn Lanc's UK.
    Operating System:
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    Now nearly two months on from the last post, Firefox has been updated at least twice since then which may have cleared that issue. So if anyone does have problems and the version is a lower number than 6.0.2 updating may clear it.
    to do so click Help, then select "About Firefox" the version number will be displayed there and also the update button if it does need it.
    Nev.
     
    Plastic Nev, Sep 10, 2011
    #9
  11. SophiaChristchurch

    SophiaChristchurch Guest


    Have you tried using Kaspersky Antivirus? If you haven't then you should definitely try it because it has work well for me. With regards to your other problem, sometimes Firefox has a habit of letting out dialog boxes prompting similar warnings and along with it the entire browser goes pale, I then got annoyed because it affects my entire work. My suggestion for this is to go to an expert and let them do virus scans on your unit so that the main cause of your problems can be found and eliminated...
     
    SophiaChristchurch, Aug 16, 2012
    #10

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